How do Hilton treat you as an Elite?

[simongr]

My first few stays never attracted a suite, but more recent ones have. And the free breakfast in the restaurant now is locked in.

Four stays now - three suites...

Only one bottle of water though...

 

[Franko Costa]

Has anyone been upgraded in the Hilton Surfers Paradise Residences? I'm planning on heading up for 10 days in October and wanted to know the likely chance of an upgrade (otherwise I might book two rooms at the hotel). I'm a Gold member

 

[Deleted member 29185]

Has anyone been upgraded in the Hilton Surfers Paradise Residences? I'm planning on heading up for 10 days in October and wanted to know the likely chance of an upgrade (otherwise I might book two rooms at the hotel). I'm a Gold member

From memory yes......I think I've booked 1 bedroom residences and got 2 b/rooms. I did get a $150/nite 3 b/room ocean view on the 49th floor one time, but that's a different tale for a different (less public) time.


EDIT..... forgot to say though, don't bank on it. If you need more beds, book more beds. I've also received exactly what I've booked, so moral of story, expect what you book, revel in whatever sweet upgrades you're blessed with!!

 

[beardoc]

IainF and MrsIainF are both Diamonds and hoping for upgrades at SYD Hilton tonight. Think it's fully booked...or is it?

I'm still seeing them offering rates for all levels of accommodation at SYD Hilton. I would imagine that there's a high likelihood of an upgrade!

 

[mella2007]

Will be having my first stay at Hilton Sydney this coming week...hope it's good!

 

[Moopere]

Will be having my first stay at Hilton Sydney this coming week...hope it's good!

Can't beat the location thats for sure, though I don't know that any of the rooms really have a view. Perhaps at the very top, if on the right side, you'd see the bridge or opera house, but walking distance to everything is super handy.

 

[IainF]

Currently at Sydney Hilton. Have two rooms booked (myself & Mrs F) as Diamonds. Got exec level acces, but nothing else. Not a bottle of wine, nor bottled water. Really wanted a suite so went back downstairs and paid for upgrade....
pat least they only charged me the Nor1 rate of upgrade.
Maybe there are so many diamonds here that recognition is a bit passé these days.

 

[anat0l]

Currently at Sydney Hilton. Have two rooms booked (myself & Mrs F) as Diamonds. Got exec level acces, but nothing else. Not a bottle of wine, nor bottled water. Really wanted a suite so went back downstairs and paid for upgrade....
pat least they only charged me the Nor1 rate of upgrade.
Maybe there are so many diamonds here that recognition is a bit passé these days.

Usually when something like what you got happens you'd hope that it'd be an excess of Diamonds on the property, or a conference or significant event in town (Diamond Jubilee long weekend?). Or both.

Seeing as you could pay to upgrade to the suite, doesn't seem likely on both counts, though perhaps the property was hedging its bets that enough people would've paid for the upgrade to a suite (or booked a suite outright) given it's a long weekend.

 

[sweens]

Hhonors Diamond
Hilton Sydney
Booked: King Hilton Guest Room
Rate: Redeemed a free night voucher from a previous promotion.
Received: King Relaxation Suite
Also had 2 bottles of water plus breakfast at the Glass Resturant...breakfast was fine but Glass was a bit of a bun fight, very busy at 9am Sat.
The room was great...staying at the HSW in a few weeks will be interesting to compare with SYD H.

 

[Moopere]

at least they only charged me the Nor1 rate of upgrade.

A bit OT for this thread, but if everyone will indulge me, I wonder if this is the best way to use the NOR1 thing? I always stumble over it myself because status will bring some sort of 'free' upgrade, so its not always easy to see the value in paying for a NOR1 before you actually check in.

In relation to the SYD Hilton, I'm inclined to think I'll do the same thing as IainF, see what sort of upgrade I get, and if its the same as last time, which was (I think) a standard room with exec lounge access then go for a NOR1 at check-in.

 

[Danger]

A bit OT for this thread, but if everyone will indulge me, I wonder if this is the best way to use the NOR1 thing? I always stumble over it myself because status will bring some sort of 'free' upgrade, so its not always easy to see the value in paying for a NOR1 before you actually check in.

In relation to the SYD Hilton, I'm inclined to think I'll do the same thing as IainF, see what sort of upgrade I get, and if its the same as last time, which was (I think) a standard room with exec lounge access then go for a NOR1 at check-in.

The result is the same, though. Whether you pay for an upgrade through the NOR1 process at the time of booking or after you've checked in, elites miss out.

 

[djfuzz]

Currently at Sydney Hilton. Have two rooms booked (myself & Mrs F) as Diamonds. Got exec level acces, but nothing else. Not a bottle of wine, nor bottled water. Really wanted a suite so went back downstairs and paid for upgrade....
pat least they only charged me the Nor1 rate of upgrade.
Maybe there are so many diamonds here that recognition is a bit passé these days.

Diamond, stayed there last night, King room booked through third party - no upgrade, but were given exec lounge access. No letters etc, though there was a bottle of water. Exec lounge was pretty chockers in the evening and the hotel itself seemed to be quite busy so I assume upgrade availability was quite low anyway. Overall pretty satisfied with the experience though.

 

[hummel]

Just checked in at HSW.

Pretty packed at check in, waited around 15min.

No upgrade from standard room due to availability but exec lounge access.

 

[Moopere]

The result is the same, though. Whether you pay for an upgrade through the NOR1 process at the time of booking or after you've checked in, elites miss out.

My point, or rather my worry, being this:

- If I don't touch anything, will I likely get an upgrade from a std room to an exec room (or even a suite) as part of the elite program?
- If I do go for a NOR1 upgrade am I essentially choosing to pay for the upgrade that I might otherwise have received for free as part of my status?

Thus my last post. Don't touch anything, check-in, see whats offered by way of status upgrade and if its pretty underwhelming then see if they will NOR1 me? Granted, this is training them in the wrong way, as if they get a lot of requests like this its likely to degrade their std elite upgrade offering in favour of having guests pay for decent upgrades

 

[beardoc]

Currently at Sydney Hilton. Have two rooms booked (myself & Mrs F) as Diamonds. Got exec level acces, but nothing else. Not a bottle of wine, nor bottled water. Really wanted a suite so went back downstairs and paid for upgrade....
pat least they only charged me the Nor1 rate of upgrade.
Maybe there are so many diamonds here that recognition is a bit passé these days.

Not two weeks ago I managed a King Relaxation Suite out of a standard room at the Sydney Hilton and it was only $140 after the Hilton Macquarie Discount. My experience was that they upgrade quite well! I would guess that you have had a weekend where they are pretty full and so haven't been able to do the upgrades.

 

[Deleted member 29185]

A bit OT for this thread, but if everyone will indulge me, I wonder if this is the best way to use the NOR1 thing? I always stumble over it myself because status will bring some sort of 'free' upgrade, so its not always easy to see the value in paying for a NOR1 before you actually check in.

In relation to the SYD Hilton, I'm inclined to think I'll do the same thing as IainF, see what sort of upgrade I get, and if its the same as last time, which was (I think) a standard room with exec lounge access then go for a NOR1 at check-in.

I usually ignore it myself with the hope of the same upgrade for nicks (cheapskate), however I've got a room booked in Cairns in November for the eclipse and the Hilton was fully booked but I was offered the diamond room guarantee. Certainly not cheap at $399/nite for a King Guest room (which was the only one on offer), so I accepted that and decided to register for the e-upgrades as I reckon that'd be the only way of getting an upgrade (and only then in the case of no-shows). Currently it shows no upgrades available!

 

[Boris spatsky]

Anyone have experiences with Elara Las Vegas, Hilton GV?

Weird property as no points reward nights available at all. Wondering if they do upgrades for HHD? And free brekky?

 

[drron]

Anyone have experiences with Elara Las Vegas, Hilton GV?

Weird property as no points reward nights available at all. Wondering if they do upgrades for HHD? And free brekky?

It is a Hilton grand vacation resort ie timeshare.Diamond benefits are 2 bottles of water per stay and 2000 bonus hhonors points.

 

[nonpop]

Re: How do Hilton treat you as an Elite?

Hhonors Gold
Hilton Cairns
Date: June Queens Birthday long weekend 2012
Booked: King Guest Room city view
Rate: AUD$220 approx (no breakfast)
Check in time: 11pm
Received: Offered Water view room (but worst room on floor - where the 'T' Junction is near lifts) ... rejected it & finally accepted twin double beds city view. We’re told everyone else had already checked in.
Received: Breakfast in main restaurant or 1,000 points ... we took breakfast

Received: Wifi (which is very average and keeps dropping ... so we switched to our Telstra 3G phone connection via laptop)
We rejected the room upgrade as the room offered was very noisy (from past experience) due to hearing the 'ding' of the lifts (service and main) plus this is where all pax stand and call out to each other. Way too loud to sleep. They looked for other rooms but could only find the same room on each floor with water view. They then offered a 'city view' room at the very end of the building. The room had a musty smell to it (water from bar fridge leak on carpet). But due to hotel being full we were unable to move (an optometrist convention of some type) plus about 10 Japanese weddings across the weekend.

The bad:
Room not what we wanted ie king bed
Bottled water ... had to ask on day 2 from cleaning crew (got 2 bottles) & day 3 received a single bottle in room when room made up
Paper ... circled the Australian at check-in ... on last day received the 'local' paper ... so very miss vs hit
Room ... no pens, writing paper, toothbrush & never put in
Room ... musty smell
No note, no nothing else as a Gold ... but not fussed with this as anything extra is always a true bonus

The good:
Hilton has better pool vs Holiday Inn Cairns
Hilton location is excellent (except for the Warf building works out the front with generators running 24x7 = noisy)
Breakfast good selection

We've used the Hilton Cairns now about half dozen times in 2 years and really wanted to like this place. Have decided this is our last visit and will switch back to Holiday Inn Cairns where price is about 25% - 40% cheaper and we get guaranteed sea view room and guaranteed full breakfast (no wifi) vs rolling the dice on Gold upgrades.

We will consider the Hilton Cairns when the Warf is finished. But until then, we'll try other hotels. We've tried to like the Hilton Cairns but it just never seems to stack up. May be becuase we always check in late evening.

 

[QF029]

Anyone have experiences with Elara Las Vegas, Hilton GV?

Weird property as no points reward nights available at all. Wondering if they do upgrades for HHD? And free brekky?

No brekky or upgrades except you will be on a high (50+). The MVP rate is a good deal at this property.