How do Hilton treat you as an Elite?

HIlton on the Park:

Booked twin guest, later changed to king guest.
Received: relaxation suite.

Welcome letter seemed a bit pointless. Other hotels I've stayed at they tell you what's available (such as exec lounge). This one just said to check out the restaurant.
 
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Hilton Adelaide / Diamond
Great Getaway Rate ($180)
Booked Queen Hilton Guestroom, received Queen Hilton Guestroom
(Despite having non smoking in my profile was given a smoking room, then moved to another Queen Hilton Guestroom - availability for Deluxe and Exec rooms still showing :shock:)
No complimentary water or welcome from the manager.
Exec Lounge access, in-room WiFi

Oh dear. I won't be kicking up a fuss, I fundamentally received what I paid for. I'll just cross The Hilton Adelaide off my list of hotels I will be staying at in the future!!!

....Exec lounge is OK though.....hic.....
 
TonyHancock said:
Hilton Adelaide / Diamond
Great Getaway Rate ($180)
Booked Queen Hilton Guestroom, received Queen Hilton Guestroom
(Despite having non smoking in my profile was given a smoking room, then moved to another Queen Hilton Guestroom - availability for Deluxe and Exec rooms still showing :shock:)
No complimentary water or welcome from the manager.
Exec Lounge access, in-room WiFi

Oh dear. I won't be kicking up a fuss, I fundamentally received what I paid for. I'll just cross The Hilton Adelaide off my list of hotels I will be staying at in the future!!!

....Exec lounge is OK though.....hic.....
Click to expand...

When there was an FT Do there that happened to one of the Diamond members (no upgrade) meanwhile all Gold, and even a few non Gold/Diamond members also got upgrades... maybe they have something against Diamond members :rolleyes:
 
TonyHancock said:
....Exec lounge is OK though.....hic.....
Click to expand...

Same as HOP.

Don't think I'll need dinner and I hope that someone else starts on the Shiraz before I finish this bottle :)

Curious about ADL though. I'm spending two or three nights there in September when I'm there for a "wine long weekend" so will have to look into it a bit more.
 
I changed my mind and fired off a polite email to the generic hotel email address just expressing my disappointment, given my experiences at other Hiltons this year. (23 stays to date!!) I think that not saying anything does nothing to ensure others don't get the same treatment.

Within 30 mins I had a call on the mobile from the manager of the front desk apologising profusely and letting me know that it had been an mistake. I would be moved to a new room immediately. He came to the exec lounge to personally apologise and hand me the key to a high floor junior suite. My bags are being moved as I write.

So all in all a good recovery. Looks like I will be at the Hilton on my next Adelaide trip.

Now I have a dilemma, do I stay in the exec lounge or do I head to my junior suite a polish off the cheeky Dan Murphy's Taster's Choice Shiraz I have with me?
 
I confused them in ADL - the day I checked in was the day I got my VA/Honors status upgrade but I was also "guest of the day" so they had already upgraded my room to an exec room and didn't quite know what to do about my Hilton status - ended up in an Exec room though :(

Hilton BNE
Booked Hilton Guest
Got Hilton EXec - NO SUITE
Exec lounge access and LARGE bottle of water. No welcome letter but Lindt choc 3 pack.

Was able to guest Lindsay Wilson into the lounge with free drinks AND incriminating photos with Dr Karl...

Fish and chips room service was actually good...
 
TonyHancock said:
I changed my mind and fired off a polite email to the generic hotel email address just expressing my disappointment, given my experiences at other Hiltons this year. (23 stays to date!!) I think that not saying anything does nothing to ensure others don't get the same treatment.

Within 30 mins I had a call on the mobile from the manager of the front desk apologising profusely and letting me know that it had been an mistake. I would be moved to a new room immediately. He came to the exec lounge to personally apologise and hand me the key to a high floor junior suite. My bags are being moved as I write.

So all in all a good recovery. Looks like I will be at the Hilton on my next Adelaide trip.

Now I have a dilemma, do I stay in the exec lounge or do I head to my junior suite a polish off the cheeky Dan Murphy's Taster's Choice Shiraz I have with me?
Click to expand...
Exec lounge definitely
 
TonyHancock said:
I changed my mind and fired off a polite email to the generic hotel email address just expressing my disappointment, given my experiences at other Hiltons this year. (23 stays to date!!) I think that not saying anything does nothing to ensure others don't get the same treatment.

Within 30 mins I had a call on the mobile from the manager of the front desk apologising profusely and letting me know that it had been an mistake. I would be moved to a new room immediately. He came to the exec lounge to personally apologise and hand me the key to a high floor junior suite. My bags are being moved as I write.

So all in all a good recovery. Looks like I will be at the Hilton on my next Adelaide trip.

Now I have a dilemma, do I stay in the exec lounge or do I head to my junior suite a polish off the cheeky Dan Murphy's Taster's Choice Shiraz I have with me?
Click to expand...

Good on you. I always, without fail, leave feedback good or bad. One thing about Hiltons I've noticed is that their 'generic' HH or hotel email addresses seem to be manned and taken seriously. I never wait more than 24 hours for a response no matter what the query.

I'm glad you relayed this story as my experience with ADL, and anecdotes from here seem to indicate that its a bit hot and cold (like HOTP in some ways) .... good to see that they are willing to respond in an appropriate way. Ultimately, this will mean more business for them and happier loyal clients ... win-win
 
swanning_it said:
HSW
Great getaway fare ($320 I think) for 2 bed bay view
Received top floor 2 bed city view. Nice.
Click to expand...


Update.....

Hotel: Hilton South Wharf

Booked: 2 bedroom bay view $385.50 great getaway sale.

Received: 2 bedroom city view, top floor.

Niceties: Hand written card from manager, 2 waters on 2 days (first day had to ask), turn down service and chocolates, scented gift, newspaper each morning, late check out (until 2pm), exec. lounge, internet and full breakfast.

Comments: Movie deal is for both TVs (ie: two different movies at once), breakfast on day 1 was very ordinary (cold coffee, forgotten orders, burnt bacon etc) other 3 mornings was better, lounge is huge but not as nice as SYD (IMHO), rooms seem smaller than 2 bedders at HSP, front desk staff ordinary......not rude, just not engaging or enthusiastic, in fact just like I'd expect as a non-status guest. I was informed at check-in I had an upgrade......but I had to ask what the upgrade was.....a 2 bedroom suite was the reply......I then had to ask city or bay view (remembering I booked a bay view 2 bedroom suite). The valet guys were good and the lounge staff were also good. The real amazement about this obviously newish hotel is NO pool!!!!! Given MELs stinking hot 40oC summer days, I would have thought a pool for 5 star hotel would be a must. They could have stuck it beside the lounge (where that God awful trim deck roof is)........where's the thought process there. Not everyone is in MEL on business. When I enquired as to where the pool was located, the lady at the front desk replied there isn't one, but we are very close to the Yarra! :shock: Swim in the Yarra??? Yeah right, not in this lifetime!

Overall.......enjoyed the stay. Will we go back.....definitely.
 
swanning_it said:
Update.....

Hotel: Hilton South Wharf

Booked: 2 bedroom bay view $385.50 great getaway sale.

Received: 2 bedroom city view, top floor.

Niceties: Hand written card from manager, 2 waters on 2 days (first day had to ask), turn down service and chocolates, scented gift, newspaper each morning, late check out (until 2pm), exec. lounge, internet and full breakfast.

Comments: Movie deal is for both TVs (ie: two different movies at once), breakfast on day 1 was very ordinary (cold coffee, forgotten orders, burnt bacon etc) other 3 mornings was better, lounge is huge but not as nice as SYD (IMHO), rooms seem smaller than 2 bedders at HSP, front desk staff ordinary......not rude, just not engaging or enthusiastic, in fact just like I'd expect as a non-status guest. I was informed at check-in I had an upgrade......but I had to ask what the upgrade was.....a 2 bedroom suite was the reply......I then had to ask city or bay view (remembering I booked a bay view 2 bedroom suite). The valet guys were good and the lounge staff were also good. The real amazement about this obviously newish hotel is NO pool!!!!! Given MELs stinking hot 40oC summer days, I would have thought a pool for 5 star hotel would be a must. They could have stuck it beside the lounge (where that God awful trim deck roof is)........where's the thought process there. Not everyone is in MEL on business. When I enquired as to where the pool was located, the lady at the front desk replied there isn't one, but we are very close to the Yarra! :shock: Swim in the Yarra??? Yeah right, not in this lifetime!

Overall.......enjoyed the stay. Will we go back.....definitely.
Click to expand...
That god awful trim deck is a great place to have drinks... Miss having a pool though
 
drross said:
That god awful trim deck is a great place to have drinks... Miss having a pool though
Click to expand...

Not the entertainment deck! The "no access" roof that you look across towards Crown Towers when you're in the lounge! I think it's the roof of the restaurant etc!
 
swanning_it said:
Not the entertainment deck! The "no access" roof that you look across towards Crown Towers when you're in the lounge! I think it's the roof of the restaurant etc!
Click to expand...

Interesting that you refer to it as a 5 star hotel. I consider most Hilton Hotels to be 4-4.5.
 

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