How do Hilton treat you as an Elite?

[Moopere]

An old hotel I guess. Our one and only stay at Hilton Sydney saw us receive an upgrade to a "larger" corner room (with our choice of Pitt St view or George St view). The room was nice, but if that was a "larger" room, I'd hate to see the smaller ones........broom cupboard perhaps?

Yes, I've stayed in the smaller ones at SYD ... they are the smallest Hilton rooms I've ever been in (note: I've not been to Paris yet ...). The bathroom is so small you have to be careful not to bump into things even if you're the only one in there.

Service and location though ... hard to beat.

 

[coolumbla]

hilton colombo x 2

booked the corner suites .Got the corner suites

1 with a view of the indian ocean ,1 with a view of the city

stay 1
hand written note
fruit plate
theres water everywhere so i don't know if it was free
Breakfast in the restaurant beats the lounge hands down

stay 2 (5 days later)
welcome back at reception
phone call from exec floor concierge welcoming me back and inviting me to lounge followed up by phone call to make sure i got my internet password
Petit 4 plate (very nice too)
large fruit bowl
almost had table service in the lounge with the concierge filling up drinks and bringing food

first room old and tired
Second one looks updated

service here everywhere beats the other hotels I've stayed in in Colombo !

 

[risky]

I just spent last week in the Auckland Hilton (the one on the wharf that looks a bit like a cruise ship).
As a Hilton Gold,

• I was upgraded from the standard to the "Harbour View Room" on the 6th floor (2nd from top)
• 2 x bottles water every day
• 2 x drinks vouchers per night (10 for 5 nights - up front!)
• offer of newspaper
• chocolates every night with turndown service
• 1000 point voucher if you ate in the hotel
• free breakfast (for 2 I think)
• free WiFi

 

[TonyHancock]

Status: HH Diamond (Now earned following DJ Status match.)
Property: Hilton LHR T4
Rate: GBP222.00. Great Getaway Rate :shock:
Booked: Queen Executive Room
Received: Queen Executive Room + 750 ML Bottle of Water

The shampoo/conditioner (Not overly valid for me! ) and other amenities were the standard UK minuscule size.

I also received loud Americans in the Exec Lounge although I suspect they were not specifically laid on for me.

(The exec room was my cheapest and for that matter only real option at time of booking.)

 

[Kefci2000]

Status: HH Diamond (Now earned following DJ Status match.)
Property: Hilton LHR T4
Rate: GBP222.00. Great Getaway Rate :shock:
Booked: Queen Executive Room
Received: Queen Executive Room + 750 ML Bottle of Water

The shampoo/conditioner (Not overly valid for me! ) and other amenities were the standard UK minuscule size.

I also received loud Americans in the Exec Lounge although I suspect they were not specifically laid on for me.

(The exec room was my cheapest and for that matter only real option at time of booking.)

Wow that is expensive for LHR......Olympics related?? When I looked at booking it was £160 a night, but chose to stay at T5 Sofitel which was super close for getting in and out of T5 terminal (£120).

 

[TonyHancock]

Wow that is expensive for LHR......Olympics related??

Yep. I should have waited though the price dropped to sub GBP100.

Having paid GBP for an exec room I must admit to being disappointed with no upgrade.......but that's life.

 

[sweens]

Status: HH Diamond
Property: Hilton Austin TX
Date(s): 4-6 August
Rate: $159 per night plus taxes …Great Getaway Sale.
Booked: King Hilton Guestroom (low floor)
Upgraded: King Room Executive level
Received: Free WiFi – Continental breakfast in exec lounge (limited range of food) - - 2 bottlesof water the first day none 2[SUP]nd[/SUP] day; Late checkout 4pm.
Comments: The Hotel is a bit dated but friendly staff; verybusy over the weekend …lounge was basic, free soft drinks coffee etc. Canapés served between 5 & 8pm each night,wine $5 a glass.
Hoteland rooms are in need of an update…a bit tired.

 

[turtlemichael]

Hilton Cairns
Status- Diamond
Rate-$179
Duration- 1 night.
Booked-King Hilton room.
Received-King Executive room. Comfortable, well sound proofed against the building noise next door, great view
Included-2 sm bottled waters.
Newspaper-Cairns Post (which I guess qualifies as a newspaper if you don't take the word too literally)
Internet-free but extremely poor wifi
Breakfast in Hanuman - very good
Drinks in Executive lounge. Food just average, drinks plentiful and service very friendly..
Dinner in Hanuman. Excellent food (I think the best in Cairns) but below average service
Overall, good value for money.

 

[tuapekastar]

Hilton Adelaide
Status- Diamond
Rate-$152 (AAA)
Duration- 1 night.
Booked-King Hilton Guestroom
Received-King Executive Guestroom on 18th (top) floor (this from memory did not seem larger than standard room, just slightly different shape as it was a corner room).
Included-2 small bottled waters, welcome letter from Exec floor manager, Exec lounge access (food and bev OK but nothing to write home about, friendly greeting).
Newspaper-Complimentary Adelaide Sunday rag
Internet-free
Full buffet breakfast in The Brasserie (complimentary)
Typical solid Hilton Adelaide stay

 

[serfty]

HOP - Melbourne
Status- Diamond
Rate-$180 (THE GREAT GETAWAY, before 20% Max Discount)
Duration- 1 night.
Booked-King Hilton Guestroom
Received-Relaxation Suite on 12th floor (two room on bulding coner with view out to MCG and City).
Included-2 small bottled waters, welcome letter from Exec floor manager, Exec lounge access (food and bev better than expericence previously - very good -so so check-in, very friendly check out).
Newspaper-Complimentary Melbourne Paper
Internet-free
Full buffet breakfast in either main breakfast or lounge (complimentary)
This stays was a real improvement on previous experiences.

 

[drmikki]

I also received loud Americans in the Exec Lounge although I suspect they were not specifically laid on for me.

Actually, Tony, AFF took the liberty of calling ahead and making sure they Knew Who You Were and ensured that they laid on that extra-special luxury for you :mrgreen:

 

[drron]

Actually, Tony, AFF took the liberty of calling ahead and making sure they Knew Who You Were and ensured that they laid on that extra-special luxury for you :mrgreen:

And I'm glad he could not recognise my fake american accent.

 

[BNEFlyer]

Status: HH Gold
Property: Hilton Sydney
Date(s): 10 August
Rate: $222.27
Booked: Hilton Guest room
Upgraded: Hilton Executive room (on Level 41). View of Town Hall and Pitt Street.
Received: Free WiFi (which worked brilliantly)/Breakfast in glass brasserie/late check out until 1PM/a small bottle of water and an apple. Offered a newspaper but didn't receive it.
Comments: I was very happy to receive what I did. My status was gifted, so anything was appreciated. The room was great for a night, glass is a great restaurant but I wasn't really hungry. I would have had access to the Executive Lounge if they 'hadn't reached capacity for Gold members' on that night.

 

[straitman]

Status: HH Diamond
Property: Hilton South Wharf
Date: 13-14th Aug 2012
Rate: ​$224.10 (minus 20%)
Booked: King Hilton Guest Room
Upgraded: King Yarra Suite
Received: Executive lounge benefits One bottle of water.Great service by Exec lounge staff.

 

[Ewing]

Status: HH Gold
Property: Hilton Sydney
I would have had access to the Executive Lounge if they 'hadn't reached capacity for Gold members' on that night.

Wait.. So even if you have an Executive room your access is subject to capacity limits based on status? I wouldn't be happy with that at all.

I hope they provided an alternative.

Sent from my LT26i using AustFreqFly

 

[beardoc]

Status: HH Diamond
Property: Hilton Surfers Paradise Hotel and Residences
Rate: ​$207.20 (minus 20%)
Booked: King Hilton Guest Room
Upgraded: King Executive Guestroom
Received: Executive lounge benefits, Large fruit platter, two 500ml bottles of San Pellegrino water on ice in the room, a very nice note from the GM and all the usual freebies (Wi-Fi for 5 devices!), late checkout to 3pm offered when requested without problem.

Initially I was a bit disappointed that I hadn't been upgraded to a suite (I have been a little bit spoilt with suite upgrades at HSW and SYD recently). But this is a lovely hotel, and a very competent service. Executive lounge does feel a little bit odd and it really needs a Nespresso machine on par with Sydney and HSW, but I enjoyed my time here very much.

 

[QF WP]

Wait.. So even if you have an Executive room your access is subject to capacity limits based on status? I wouldn't be happy with that at all.

I hope they provided an alternative.

Sent from my LT26i using AustFreqFly

+1. Another reason not to stay there unless I score my $99 night.

 

[Danger]

Status: HH Gold
Property: Hilton Sydney
I would have had access to the Executive Lounge if they 'hadn't reached capacity for Gold members' on that night.

That's rubbish and very worthy of a complaint both to the property and HHonors. The T&Cs clearly state that you'll be afforded lounge access if upgraded to an Executive Lounge room.

 

[straitman]

That's rubbish and very worthy of a complaint both to the property and HHonors. The T&Cs clearly state that you'll be afforded lounge access if upgraded to an Executive Lounge room.

It's easy for them to fix within the rules though.

Don't give Gold an Executive Floor upgrade. The problem then ceases to be a problem! :sad:

 

[Danger]

It's easy for them to fix within the rules though.

Don't give Gold an Executive Floor upgrade. The problem then ceases to be a problem! :sad:

BNEFlyer, given you didn't get lounge access, what did you get from your ugprade? My understanding of the Hilton Sydney is that an Executive Floor room is the same as a run-of-the-mill room, except it's on a higher floor. So, take out the lounge access, what exactly was the upgrade?