How do Hilton treat you as an Elite?

[Hvr]

HOTP this week. i arrived late evening. no water, no welcome note, no fruit.. first visit for several years, after reading posts here i thought i'd give it another go - forgot how tiny the bathrooms were. no vouchers for internet ( wasn't told i needed vouchers until i checked out early next morning!!) lounge breakfast incredibly average. HSW wins hands down

Why would you need a voucher for the internet? I've always just plugged in and used it.

I stayed in a few rooms there and haven't had a small bathroom yet? Must be lucky in that regard.

 

[anat0l]

Why would you need a voucher for the internet? I've always just plugged in and used it.

Wireless?

In any case, if you are a HH Gold or Diamond, you are entitled to free internet. If it appears on the folio at checkout, you should be able to request to have the charges removed.

Vouchers would only be required if that was the normal mode of using the internet at that property. I've noticed this more at international properties (they register your room and name against a voucher code which you then use; if you don't have a voucher, even if you are a guest you cannot straight out use the internet, because your details must be registered into the system). I don't believe any Hilton property in Australia or New Zealand has this kind of system.

 

[Flashback]

Wireless?

In any case, if you are a HH Gold or Diamond, you are entitled to free internet. If it appears on the folio at checkout, you should be able to request to have the charges removed.

Vouchers would only be required if that was the normal mode of using the internet at that property. I've noticed this more at international properties (they register your room and name against a voucher code which you then use; if you don't have a voucher, even if you are a guest you cannot straight out use the internet, because your details must be registered into the system). I don't believe any Hilton property in Australia or New Zealand has this kind of system.

In Sweden I was given a voucher, in Poland I was just told to use my room number + Surname and in various locations around the UK so far I've just been given a password to type into the portal (generic, doesn't seem to change... maybe every few years).

 

[Mollycram]

Hilton FIji
HH Diamond
Booked: Cheapest room for 7 nights on Great Getaway rate. (Studio beachfront?)
Received: 1 bedroom deluxe beachfront (no plunge pool)
Plus water (everyone gets these), free internet in room, free breakfast- full, at either restaurant
Invitation to managers drinks on Wed night.

Ditto for me! Also got some 1000 bonus point dining vouchers which I had to hand in....and generally forgot. Will see if the points appear. Got the invite for Managers drinks but didn't make it...was it good?

 

[drross]

Why would you need a voucher for the internet? I've always just plugged in and used it.

I stayed in a few rooms there and haven't had a small bathroom yet? Must be lucky in that regard.

It was for wireless.

 

[drron]

Doubletree Old Town Istanbul-given a voucher for everyday each with a different log in and password.Annoying.

 

[drross]

Ahh - now I understand about wifi at HOTP. At HSW it is just "bill to the room" and then it generally doesnt appear on the bill.

Have to say I am very impressed with HSW. I have a great getaway prepaid booking (work trip) followed the next day by a two day award (family trip) and I originally had a standard rate booking for the work trip ($100 more that I would have to pay personally). They had previously arranged for both the standard rate and award to be in a two room suite. They have now (at my request) cancelled the standard rate room and put my great getaway night into a two room suite as well.

Never had a voucher system at a Hilton previously . Weird

 

[simongr]

I have had it at Hilton Jeddah.

 

[TonyHancock]

Had vouchers for wifi in the UK earlier this year, but it all seems to have changed to last name and room number log ins now.

 

[Deleted member 29185]

I've had vouchers in Cairns but that was to access the business centre computers. Needed a different voucher every 20mins (?) or so I think as I went through a few of them but it was no issue in getting them supplied. It was that stay that I decided to join HH....the Cairns business centre saved me a fortune in copying and printing costs if I were to use a commercial facility and it was all free of charge (including internet access).

 

[johnself]

Status: Gold
Property: Hilton Brisbane
Date: 20 Aug
Booked: King Hilton Guest Room
Received: King Hilton Deluxe (as above + robe and 2 bottles water)
Received: Breakfast in restaurant. No lounge access granted without paying further $60(declined this)

 

[Boris spatsky]

Diamond HH

HILTON Sydney
Booked: Cheapest $199
Received: upgrade to Relaxation Suite. 2 bottles of water. Std diamond benefits. Great Nespresso coffee machine in lounge. Mo time to try Glass for brekky unfortunately. Room service nasi goreng nice, but not great for $27.

Hilton Adelaide
Booked: treasured moments deal $176 pre-paid
Received: executive floor room (no bigger than normal room). 2 bottles of water. Std Diamond benefits. I like the lounge, staff making coffee on demand is nice touch.

 

[simongr]

Diamond
Hilton South Wharf
Booked combination of great getaway sales prepaid $199 plus two night award for standard room.
Received two bedrooom apartment for all three nights*

no signed letter from the GM or bottled water - very disappointed

* this was requested some time ago and they have been absolutely fantastic arranging this for me and I will be emailing the GM to thank him - I will however have to point out the lack of water...

 

[TonyHancock]

Diamond
Hilton South Wharf
Booked combination of great getaway sales prepaid $199 plus two night award for standard room.
Received two bedrooom apartment for all three nights*

no signed letter from the GM or bottled water - very disappointed

* this was requested some time ago and they have been absolutely fantastic arranging this for me and I will be emailing the GM to thank him - I will however have to point out the lack of water...

Janelle not staying at the HSW tonight?

 

[simongr]

If she is then she didn't nick my room this time

 

[TonyHancock]

If she is then she didn't nick my room this time

Check that second bedroom!

 

[Deleted member 29185]

If she is then she didn't nick my room this time

or vice versa?

 

[simongr]

Check that second bedroom!

Have yet to decide which room will be allocated top the boy - thinking the one away from the TV...

 

[jetlagger]

Property: Hilton Tokyo Hotel
Status: Gold HH
Date: 17 AUG 2012
Booked: King Jr Suite Executive
Received: King Jr Suite Executive, welcome back - signed card from GM, two bottles of H2O, favourite room with gorgeous view, repeated impeccable all round service.
Satisfaction: 9.5/10


Property: Hilton Osaka Hotel
Status: Gold HH
Date: 19 AUG 2012
Booked: Deluxe Room
Received: Upgraded deluxe room on executive floor with lounge access & choice of breakfast in lounge or restaurant, two bottles of H2O, fruit basket.
Satisfaction: 7.5/10


Property: Conrad Tokyo
Status: Gold HH
Date: 21 AUG 2012
Booked: Bay View Deluxe Room
Received: City View Room on executive floor with lounge benefits - compromised view for exec. benefits - hard call!
Satisfaction: 6/10 - disappointing lounge, concierge & reception service

 

[beardoc]

Property: Hilton Tokyo Hotel
Status: Gold HH
Date: 17 AUG 2012
Booked: King Jr Suite Executive
Received: King Jr Suite Executive, welcome back - signed card from GM, two bottles of H2O, favourite room with gorgeous view, repeated impeccable all round service.
Satisfaction: 9.5/10


Property: Conrad Tokyo
Status: Gold HH
Date: 21 AUG 2012
Booked: Bay View Deluxe Room
Received: City View Room on executive floor with lounge benefits - compromised view for exec. benefits - hard call!
Satisfaction: 6/10 - disappointing lounge, concierge & reception service

Hmm, this might help me make some decisions about hotels in Tokyo in December. Thank you. I was thinking of the Conrad, but might not now.