How do Hilton treat you as an Elite?

You're in trouble then, if the Fiji Hilton can post them without delay (although that says nothing for them posting the rest of my stay) :o

15 Oct 2012 1,000 POINTS HOTEL DINING OFFER 1000
15 Oct 2012 1,000 POINTS HOTEL DINING OFFER 1000
15 Oct 2012 1,000 POINTS HOTEL DINING OFFER 1000
15 Oct 2012 1,000 POINTS HOTEL DINING OFFER 1000
15 Oct 2012 1,000 POINTS HOTEL DINING OFFER 1000
15 Oct 20112 1,000 POINTS HOTEL DINING OFFER 1000

Thanks LW. I'll chase them up again. (Now 3 meals no bonus points).

Why were you credited with so many bonuses on the same date? Did you dine three times for lunch and three times for dinner (hungry lad)? Did multiples accrue? Or was it a different bonus offer?

BTW, did you receive your normal points accrued by billing to your room in addition to the bonus offer?
 
We were there for a week and I was fairly certain that I was left 8 vouchers in my room. We had multiple lunches and all dinners over $100FJD (which was our hurdle). As I have no copies of the vouchers, it's probably not worth chasing the missing two. Interesting that they posted normally (yes, all on the same day, 20 days after I checked out). Yet I had to chase my missing base, tier bonus and Q3 triple bonus points - I'm 0 from 2 from that property to post normally.

Yes, everything was charged back to the room and I got the points (base, tier & bonus) in addition to the 1K.
 
I was left 8 vouchers in my room.....
they posted normally ...... 20 days after I checked out......
Yes, everything was charged back to the room and I got the points (base, tier & bonus) in addition to the 1K.

Thanks Lindsay. A difference in the offering is that you received vouchers. BNE did not have vouchers, just the flip card in the room that mentioned it, which also said "show your HH card on receipt of restaurant bill and we'll do the rest". Tried that and the restaurant staff said front desk looked after that.......front desk really had no idea.

Your bonus points took 20 days, so I'll wait a little more yet before chasing up further (front desk have advised me they've sent an email to HH to advise....or for advice...one or the other).

Nice to hear you got the bonus 1k on top of all other normal points. I have received all "normal" points (base, diamond, my way etc), just not the 1k bonus per $50 meal.
 
Status: Diamond
Property: Hilton Brisbane
Date: 16th - 18th December 2012
Rate: $88.00 - Thank you rate
Booked: King Hilton Guest Room
Received: King Executive Room - 25th Floor

They got right: A pleasant stay with morning paper, option of breakfast in the restaurant, a large water and a welcome card.

They got wrong: Nothing major but the evening canape selection was heavily seafood orientated. The pool area is fairly unappealing.

Recommend: Yes.
 
Cant thank you enough for this feedback. Other web resources have a similar undercurrent for this hotel, but confusingly there are good reports splattered throughout, so I'd almost decided to give it a shot and hope for the best. Won't go near it now. Surely now that DT Surin Beach is operating they'll close the Arcadia and give it the broom and paint job overall, or just let it go, whatever is appropriate.

I've stayed at this hotel a few times and whilst I'm not particularly fond of coughet, have had generally good experiences at Arcadia. Even as a Gold I managed junior suite upgrades from cheapest rate bookings in the 'executive wing' with sea views and had very good service, although I didn't get a good vibe from the GM who hangs around the lounge in the evenings. It seems like experiences here can be variable, although on reflection isn't this the case with most hotels in the chain.
 
[h=2]How do Hilton treat you as an Elite?[/h]

As a Diamond - poorly, it seems. I e-mailed them about 6 days ago re: a stay which has appeared in my account history, with 0 points (it was a valid and qualifying stay, booked through their website at a normal rate - nothing odd about the booking at all).

No word yet.

Also, no soft landings? Meh, not too fussed, I'll stick with SPG.
 
As a Diamond - poorly, it seems. I e-mailed them about 6 days ago re: a stay which has appeared in my account history, with 0 points (it was a valid and qualifying stay, booked through their website at a normal rate - nothing odd about the booking at all).

No word yet.

Also, no soft landings? Meh, not too fussed, I'll stick with SPG.

All my recent stay points have seemed to sit forever in "pending" status. They have all now posted in full and correctly but while the status barometer is missing in action, we can't see if stays and nights are crediting correctly (I'm interested in seeing if the AWAW double stay offer actually post as double stays) so Febs, I'm guessing Hilton are still grappling to a degree, with their own relatively recent web site migration.

Agree with the "no soft landings" comment, but do any of the hotel loyalty schemes give soft landings? (genuine question, I've no idea)
 
I think SPG might have, it's now my second preference since they have decided to invest in more properties locally, so it's back to SPG Plat for me this year.
 
I think SPG might have, it's now my second preference since they have decided to invest in more properties locally, so it's back to SPG Plat for me this year.

Out of interest Markis - which additional properties were enough to get you to switch?

I love SPG - would love to make it to SPG Plat - but just can't see it happening in Australia.
 
Out of interest Markis - which additional properties were enough to get you to switch?

I love SPG - would love to make it to SPG Plat - but just can't see it happening in Australia.

The new Brisbane property early next year as well as Melbourne are two important ones, as well as having a four points in Geelong where I have family.
 
The new Brisbane property early next year as well as Melbourne are two important ones, as well as having a four points in Geelong where I have family.

Hmmm - once they're open I'll take a status match to welcome me back ;)

I got an email from SPG wondering where I went and could they entice me back....... They couldn't ;)
 
swanning_it;744662Agree with the "[I said:
no soft landings[/I]" comment, but do any of the hotel loyalty schemes give soft landings? (genuine question, I've no idea)

Pretty sure SPG do. They also comped me when I just missed out one year, completely out of the blue (I legitimately qualified the next year.) Great customer service. :)
 
As a Diamond - poorly, it seems. I e-mailed them about 6 days ago re: a stay which has appeared in my account history, with 0 points (it was a valid and qualifying stay, booked through their website at a normal rate - nothing odd about the booking at all).

No word yet.

Also, no soft landings? Meh, not too fussed, I'll stick with SPG.

When you say 'no word yet' is that literal?

Every email to the diamond address [email protected] I have sent has been replied to within about 15 min, by a human. Maybe try again?
 
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Status: Diamond
Property: Hilton Brisbane
Date: 18-1-2013 to 20-1-2013
Rate: $152/night (IIRC approx.)
Booked: King Hilton Guest
Received: King Hilton Suite

They got right:
Genuinely? Pretty much everything.

They got wrong: No card from GM but hey, one word.........SUITE! Honestly, BNE Hilton is an oldy (renovated a few years back) but a goody! Staff are warm, efficient, fun. I find it hard to find fault with this Hilton.

Summary: Hilton BNE has provided us with an ongoing sense of "belonging". I feel very much at home here. Not too pretentious, very accommodating, very easy and comfortable. We've had the pleasure of the company of Markis 10 here previously and this time we were graced with the excellent company of anat0l, which makes us feel very privileged to to be AFF members and HH members.

Recommend: Yes, definitely. All aspects of this hotel meet our expectations. Not the most opulant hotel in the world, but far from the shabbiest. A livable hotel we find we can enjoy.
 
Status: Diamond
Property: Hilton Brisbane
Date: 18-1-2013 to 20-1-2013
Rate: $152/night (IIRC approx.)
Booked: King Hilton Guest
Received: King Hilton Suite

They got right:
Genuinely? Pretty much everything.

They got wrong: No card from GM but hey, one word.........SUITE! Honestly, BNE Hilton is an oldy (renovated a few years back) but a goody! Staff are warm, efficient, fun. I find it hard to find fault with this Hilton.

Summary: Hilton BNE has provided us with an ongoing sense of "belonging". I feel very much at home here. Not too pretentious, very accommodating, very easy and comfortable. We've had the pleasure of the company of Markis 10 here previously and this time we were graced with the excellent company of anat0l, which makes us feel very privileged to to be AFF members and HH members.

Recommend: Yes, definitely. All aspects of this hotel meet our expectations. Not the most opulant hotel in the world, but far from the shabbiest. A livable hotel we find we can enjoy.

swanning_it, Mrs swanning_it, Miss swanning_it the youngest and I followed up canapes in the Executive Lounge with a meal at the Hilton Brisbane restaurant, Vintaged. Unlike the Atrium restaurant which preceded it, Vintaged is all a la carte rather than buffet. The focus of Vintaged is on meat, cooked to your liking with various accompaniments.

They got right: The food was prepared immaculately - swanning_it and Mrs swanning_it ordered a fish and steak respectively, and both said they were cooked correctly. I had a spatchcock, which was cooked perfectly - moist, even the confit legs. I was quite concerned that the spatchcock might be dry and wanted to get plenty of pesto with it, but because the bird was cooked fine, the large puddle of pesto was sufficient. Portion size and taste is pretty good value for price paid. Wait staff are excellent - great service, wine kept topped up, attention to detail and knowledgeable about the menu items. Very large wine selection (mostly by bottle, of course).

They got wrong: This is just being nit picky, but the only points are:
  • Service was a bit slow, even though the restaurant was barely half full. We were comped tea and coffee at the end as an apology for the slow delivery.
  • Menu looks a bit unsophisticated when you read through it, though if you read carefully, there are a couple of gems to be found. Maybe complex food is not necessarily great, but you are paying a decent dollar - I suppose you would like to be surprised or try something novel sometimes. And of course, the simpler something is (for a certain price point), the more that you expect it should be cooked perfectly.

Recommend: If you're looking for elegant, complex food that you've never heard before, perhaps Vintaged is not quite for you. For more classic flavours, simple ingredients and cooked well, give Vintaged a try. At least you will be well looked after.

Mrs swanning_it also strongly recommends the (currently on the menu) salted caramel sauce that goes with the sundae :)

Some pictures of the food follow. I should probably add that edible flowers tend to be used quite a bit by Vintaged.

20130118_211119.jpg

swanning_it's salmon, cooked simply.

20130118_211125.jpg

Mrs swanning_it's choice of the plate of the day, which was sirloin with Salsa Verde.

20130118_211113.jpg

My selection: organic spatchcock - roasted breasts, confit legs and served with with panzanella (with a twist, of course).

We had shared sides with our mains - kipfler potatoes, beans in anchovy butter and a salad of rocket, pear and parmesan. Mrs swanning_it's plate of the day came with an included glass of wine; she selected a Merlot. swanning_it and I shared a bottle of Running With Bulls Tempranillo (2010) from Wrattonbully (SA). We also sampled a Kalleske Clarry's SGM (2010) from Barossa Valley (SA), which was a bit strong for liking with a strong peppery finish.

20130118_202003.jpg

The Vintaged sundae with raspberries, ice cream, honeycomb and salted caramel sauce. Enjoyed by Miss swanning_it the youngest, and the remainder of the caramel sauce enjoyed very much by Mrs swanning_it.

20130118_223125.jpg

I don't normally get drawn to chocolate tarts on the menu, as usually they aren't anything too special, especially as one of my favourite desserts, panna cotta, was on the menu. However, against normal instinct, I decided to try the tart as it looked a bit different to usual. So here is the Valrhona chocolate tart with gold leaf, served with cherry ice cream and spiced crumbs. The tart had a wonderful orange flavour through it, and the dark chocolate ensured that it wasn't completely a one-dimensional sweet tart. The ice cream is a nice foil for the tart, too. I liked it.


Big thanks to swanning_it for inviting me to join them for dinner. :D
 
Unlike the Atrium restaurant which preceded it, Vintaged is all a la carte rather than buffet. The focus of Vintaged is on meat, cooked to your liking with various accompaniments.................

That was a very apt review anat0l. I agree fully. I've eaten there now three times in the last few weeks, and I've enjoyed it each time (although my favourite waitress, Sammi, was not on duty at all this weekend). The value for money is there, the meal's presented nicely, cooked nicely and tasty as well. The downside is the menu does not have that wow factor but given the restaurant itself, to make it truly memorable would also require other things as well (like more tasteful furnishings and decore), but for what it is, very acceptable in my book.

They have some really nice concepts there, like the different tables....the chefs table (where the cooking becomes theatre and part of the dining experience), the wine table (long table with full length ice well for copious bottles of wine...ideal for wine tasting / meal nights) and the private dining room for more intimacy. We enjoyed one of the "round" tables (for want of a better description) as I wanted the comfy looking chairs rather than the timber chairs (OK for breakfast, but I didn't fancy sitting on them for hours) so I can see that some may hate the experience depending upon the table.

What I absolutely loved, was the offer to taste the wines that anat0l and I were mulling over. The attentive waitress, without hesitation disappeared and returned in a flash with two tasting glasses for each of us and the two bottles we were debating. A quick taste of each and we both agreed on the selection noted above (which was also recommended by anat0l originally). All in all, a very nice night. Should be more of it!
 
A few days later and still, literally not a single response. I didn't know about the diamond e-mail address (I e-mailed [email protected]), so will try it now. Thanks.

OK so this got a much quicker reply, but they still didn't really read my original e-mail, and thought I was talking about a different stay.

When I pointed out the stay I was referring to, they just asked me to send in a scan of the invoice, even though the stay already appears in my HHonors activity.

Sigh...
 

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