How do Hilton treat you as an Elite?

[wsthong]

Who decides on room upgrade when checking in?
With my case, during the checking in process, I was told the hotel is fully booked.
Later, I was told there was a note to upgrade me to a higher category room.
(Happened to me twice with the same hotel but different check in date)

 

[sudoer]

Who decides on room upgrade when checking in?

I find that upgrades (when they occur) usually happen 12-24 hours before check-in - you can see the category change in the Hilton app.

So depending on property that could be duty managers on previous day, night manager, etc

 

[justinbrett]

I find that upgrades (when they occur) usually happen 12-24 hours before check-in - you can see the category change in the Hilton app.

So depending on property that could be duty managers on previous day, night manager, etc

I actually use that as a good prompt to get an upgrade.

“I’m just trying to check in online and note that I haven’t got an auto upgrade, just wanted to check if one will be available before I select a room?”

9 times out of 10 I get a reply saying they’ve upgraded me. If not I don’t check in online and try my luck at the desk. If you check in online to a non upgraded room, IME you’ll almost never be upgraded.

 

[oz_mark]

I find that upgrades (when they occur) usually happen 12-24 hours before check-in - you can see the category change in the Hilton app.

So depending on property that could be duty managers on previous day, night manager, etc

There seems to be a couple of proceses that happen.

I've had a few where there is an Upgrade email about 3 days prior to the stay - apparently an automated process.
There's then usually some room assignments done in the hotel the day before or during the night before a stay - an upgrade can be done here

Either way, if there is no upgrade in the App for online check-in, I'll do check-in at the hotel.

 

[http_x92]

Sometimes you get an email notification about the automatic upgrades, sometimes it doesn't.

You can also ask in the app and they will usually find a way to upgrade you to a room 2+ levels above what you booked if it is available. That's the better bet.

Obviously lesser chance of working in North America, but doesn't hurt to try.

 

[im.daniel]

Property: Hilton Fiji
Room booked: Base Guestroom
King Received: 3 Bedroom Residence (5501)
Status: Diamond

Pretty late arrival into resort. Thought I mis-heard when staff said it was to the 3 Bedroom Residence. I didn’t even realise that room was able to be booked (definitely didn’t see it in my searches).

Anyway, it was clearly 2 bedrooms too many, but we had a phenomenal stay. Each bedroom came with its own ensuite, including bathtub. Residence came with a private pool, BBQ, outdoor dining area, outdoor speakers, fully decked out Kitchen, utensils. Located right at the end of the resort towards, very private. Could easily cater for 3 couples ++.

 

[drross]

Property: Hilton Fiji
Room booked: Base Guestroom
King Received: 3 Bedroom Residence (5501)
Status: Diamond

Pretty late arrival into resort. Thought I mis-heard when staff said it was to the 3 Bedroom Residence. I didn’t even realise that room was able to be booked (definitely didn’t see it in my searches).

Anyway, it was clearly 2 bedrooms too many, but we had a phenomenal stay. Each bedroom came with its own ensuite, including bathtub. Residence came with a private pool, BBQ, outdoor dining area, outdoor speakers, fully decked out Kitchen, utensils. Located right at the end of the resort towards, very private. Could easily cater for 3 couples ++.

We stayed there as a couple pre COVID. Huge!

 

[I love to travel]

I actually use that as a good prompt to get an upgrade.

“I’m just trying to check in online and note that I haven’t got an auto upgrade, just wanted to check if one will be available before I select a room?”

9 times out of 10 I get a reply saying they’ve upgraded me. If not I don’t check in online and try my luck at the desk. If you check in online to a non upgraded room, IME you’ll almost never be upgraded.

Good tip, thanks