Who decides on room upgrade when checking in?
With my case, during the checking in process, I was told the hotel is fully booked.
Later, I was told there was a note to upgrade me to a higher category room.
(Happened to me twice with the same hotel but different check in date)
With my case, during the checking in process, I was told the hotel is fully booked.
Later, I was told there was a note to upgrade me to a higher category room.
(Happened to me twice with the same hotel but different check in date)