How does Accor treat you as an Elite guest?

[samh004]

Property: The Larwill Studio Melbourne – Art Series
Status: Accor Plus Gold
Room booked: Workspace King ($143)
Room upgraded/type: Yes/Workspace Parkview Corner King
Rate: Accor Plus Flexible + 2000 points
Free internet: Yes/didn’t use
Welcome drink: Yes – 2 vouchers, bar closed so when I enquired they asked me to name what I’d like and they’d bring to my room… I expected 2 glasses of wine but I received 2 bottles of wine!
Early check in/late out: Not required/didn’t ask
VIP treatment: Not sure if it counts but I booked the lowest room and received the highest room on top floor, also some sweets in room and the 2 bottles of wine

Located out of the city but sometimes you don’t need to be right in the heart. Great views though.

 

[sudoer]

Property: Ibis World Square Sydney
Status: Accor Plus Silver
Room booked: Standard Queen
Room upgraded/type: Standard Queen
Rate: $69.50 red hot room, needed to quickly manufacture a stay for Accor Plus fast track promo (long story)
Free internet: Yes/didn’t use
Welcome drink: None
Early check in/late out: Checked in at 12pm, room was ready
VIP treatment: one of the more bizarre welcome gifts I've received - a bottle of white, 600ml bottle of water, and a random mug. It looked quite low end but apparently the brand is sold a Myer and the like.

 

[eric2011]

Property: Art series Fantauzzo, Brisbane
Status: Accor Plus Gold
Room booked: Prominade Studio
Room upgraded/type: No, asked on check in and was told fully booked. On checking all room types were available to book online
Rate: Accor Plus Flexible + 2000 points, $317pn
Free internet: Yes
Welcome drink: Yes – 2 vouchers, Roof top bar doesn't open until 4.00pm
Early check in/late out: Not required/didn’t ask
VIP treatment: 2 bottles of water plus 1 biscuit
Overall opinion: Was nice, surprised how quiet rooms were directly underneath Storey Bridge. Very handy to the Howard Smith Wharf precinct for food and bars. Parking is difficult as hotel does not have its own parking, shared parking with the very busy Howard Smith Wharves.

 

[sudoer]

Property: Quay West Suites, Southbank Melbourne
Status: Accor Plus Gold
Room booked: Studio Room, 1 Queen Bed, Floors 4 - 15, Kitchenette
Room upgraded/type: 1 Bedroom Deluxe Suite River View, 1 King, Floors 10 – 15, Kitchen, Balcony (+5 categories)
Rate: Pacific Sale booked through corp TA, $147pn
Free internet: Yes, up to 6 simultaneous devices, constant 100mbps both ways and 2ms ping
Welcome drink: Yes – drink voucher redeemable at bar for pint of tap beer (Furphy or Heineken) or any wine sold by glass except Pommery
Early check in/late out: Didn't ask for either
VIP treatment: Bottle of sparkling water and chocolate snack in room, 1L bottle of water delivered to room at 9:30am on day of checkout.
Overall opinion: This was a one night stay on Thursday. An incredible upgrade from bottom category studio to top category 1br, with an amazing view of the CBD, river and MCG. The room also had a large spa overlooking the CBD. All service interactions were excellent and the bar voucher had a decent range of options.



Property: Sofitel on Collins Melbourne
Status: Accor Plus Gold
Room booked: Classic Room 1 King City View
Room upgraded/type: Classic Room 1 King City View
Rate: Members Stay Longer & Save Room Only (2nts avg $297 pn)
Free internet: Didn't check
Welcome drink: Yes, bar voucher redeemable at No35. Was in Melb for GABS so didn't need any additional alcohol, ended up redeeming voucher for takeaway coffees at The Club on day of checkout.
Early check in/late out: Yes, 10am check-in and 3pm check-out - was very happy with this
VIP treatment: Nothing
Overall opinion: Fri-Sun stay. Nothing notable except for the early check-in and late check-out which was appreciated. Hotel seemed very busy, there was a wedding on the Saturday which created quite a buzz around the lobby. Covid restrictions limit lift capacity to 4 people which causes congestion as the six lifts ferry people between Level 1 and Levels 35-50. 9am-11am and 6pm-8pm are a complete mess, at one point we waited over 10 minutes for a lift before a group suggested we just squeeze in. Request a higher floor to avoid lift issues if you are staying here. Unfortunately no pics, sorry!

 

[Muppet501st]

Property: Peppers Cradle Mountain
Status: Accor Plus Diamond
Room booked: Spa cabin
Room upgraded/type: nope, fully booked out
Rate: Points, around $400 a night
Free internet: no wifi or tvs in room. Free wifi in lobby
Welcome drink: yes
Early check in/late out: I called the day before to see if we could check in early, was assured we could check in around 13:00, Arrived 13:45 and was told room would be another 15mins by the dude checking us in. The lady next to him, overheard this and asked what my name was, she then told us our room was indeed ready.
VIP treatment: nothing above norm

We really love this resort and were lucky to get in ( early June ) before borders closed to QLD.

 

[Muppet501st]

Property: Peppers Soul Surfers Paradise
Status: Accor Plus Diamon
Room booked: 2 bedroom ocean view ( i think theyre all ocean view )
Room upgraded/type: yes, 2 bedroom skyview ( higher level ) 58th floor
Rate: Members $350 odd i think
Free internet: yep
Welcome drink: small bottle of red and some nuts.
Early check in/late out: Yes, 12:30 checkin,
Love the un-obstructed views from this property. Sadly for the area, its pretty quiet.

 

[Sprucegoose]

You can achieve happiness in dealing with Accor and its dysfunctional 'loyalty' program and multifarious hotel and lodging offerings by simply keeping your expectations low.

 

[eric2011]

Property: Art series Fantauzzo, Brisbane
Status: Accor Plus Gold
Room booked: Prominade Studio
Room upgraded/type: No, asked on check in and was told fully booked. On checking all room types were available to book online
Rate: Accor Plus Flexible + 2000 points, $317pn
Free internet: Yes
Welcome drink: Yes – 2 vouchers, Roof top bar doesn't open until 4.00pm
Early check in/late out: Not required/didn’t ask
VIP treatment: 2 bottles of water plus 1 biscuit
Overall opinion: Was nice, surprised how quiet rooms were directly underneath Storey Bridge. Very handy to the Howard Smith Wharf precinct for food and bars. Parking is difficult as hotel does not have its own parking, shared parking with the very busy Howard Smith Wharves.

UPDATE, This property isnt part of the Accor family anymore

 

[wandering_fred]

IBIS Katherine, NT is no longer an Accor property.....
Apparently renovated and renamed..... should you be headed in that direction.

It was historic wandering
Fred

 

[Tig82]

Property: Sofitel Brisbane Central
Status: Accor Plus Platinum
Room booked: Junior Suite
Room upgraded/type: Yes/Was upgraded to the Opera Suite!
Rate: Accor Plus Red Hot Rooms
Free internet: Yes/didn’t use
Welcome drink: Yes – 4 vouchers for use at the Cuvee Bar - received 2 originally and 2 further as the room wasn't immediately available.
Early check in/late out: Early Check-In Requested but unavailable - Early Check-Out until 12pm granted.
VIP treatment: Welcome Fruit Platter, Bottle of Sparkling and Block of 'Sofitel' Koko Black Chocolate. Access to the Club Lounge - excellent visit.

Was my first visit to this hotel and was extremely happy to be upgraded to the Opera Suite - an amazing room - the room is huge! Excellent service, Club Lounge was re-open - providing an antipasto plate and wine/spirits and beer. Breakfast buffet was excellent and we had dinner at Thyme2 using the Accor Plus 50% off benefit.

Would visit again (and keep fingers crossed for another excellent upgrade)

 

[Stacycrow]

Property: Mantra on Collins Hobart
Status: Accor Plus Platinum
Room booked: Hotel King Room
Room upgraded/type: No upgrade
Rate: Accor Plus Red-Hot Rooms
Free internet: Yes
Welcome drink: No – bar closed.
Early check in/late out: Not required.
VIP treatment: Some fruit & walnuts, and a bottle of mount franklin sparkling water.
So disappointed with Café Collins and Bar closed due to Covid and lack of customers according to staff.
Could not make use of platinum Breakfast.
Would not stay again - typical Accor cost cutting under the cover of Covid.

 

[Daver6]

IBIS Katherine, NT is no longer an Accor property.....
Apparently renovated and renamed..... should you be headed in that direction.

It was historic wandering
Fred

That's interesting. Was there in late May. Rooms could certainly have done with a renovation, especially the bathrooms. I wonder what it's like now. The pool area was nice enough for what is essentially a motel.

Property: Sofitel Brisbane Central
Status: Accor Plus Platinum
Room booked: Junior Suite
Room upgraded/type: Yes/Was upgraded to the Opera Suite!
Rate: Accor Plus Red Hot Rooms
Free internet: Yes/didn’t use
Welcome drink: Yes – 4 vouchers for use at the Cuvee Bar - received 2 originally and 2 further as the room wasn't immediately available.
Early check in/late out: Early Check-In Requested but unavailable - Early Check-Out until 12pm granted.
VIP treatment: Welcome Fruit Platter, Bottle of Sparkling and Block of 'Sofitel' Koko Black Chocolate. Access to the Club Lounge - excellent visit.

Was my first visit to this hotel and was extremely happy to be upgraded to the Opera Suite - an amazing room - the room is huge! Excellent service, Club Lounge was re-open - providing an antipasto plate and wine/spirits and beer. Breakfast buffet was excellent and we had dinner at Thyme2 using the Accor Plus 50% off benefit.

Would visit again (and keep fingers crossed for another excellent upgrade)

Any ideas why they are closed for the month of September?

 

[boomy]

Any ideas why they are closed for the month of September?

It’s a quarantine hotel in September for ADF and contractors coming back from Afghanistan.

 

[kpro]

That's interesting. Was there in late May. Rooms could certainly have done with a renovation, especially the bathrooms. I wonder what it's like now. The pool area was nice enough for what is essentially a motel.

This is now the Contour Hotel Katherine - CONTOUR HOTEL

Was over in Katherine during July and at the time of booking it had already closed for renovations.

 

[Daver6]

This is now the Contour Hotel Katherine - CONTOUR HOTEL

Was over in Katherine during July and at the time of booking it had already closed for renovations.

I wonder what was actually renovated. The deluxe room looks the same as when I was there in May. Maybe they renovated the bathrooms (which needed it the most).

 

[Captain Halliday]

I’ve just ticked over to Accor Plat. Thank you double status promo!

I’m looking at properties on the list that offer free breakfast and I’m offered room rates both with and without breakfast. Is this common?

Can I confidently book the lowest rate displayed and get the breakfast, even though the rate breakdown says “breakfast not included”?

 

[jase05]

I’ve just ticked over to Accor Plat. Thank you double status promo!

I’m looking at properties on the list that offer free breakfast and I’m offered room rates both with and without breakfast. Is this common?

Can I confidently book the lowest rate displayed and get the breakfast, even though the rate breakdown says “breakfast not included”?

Absolutely.

 

[Muppet501st]

Property: Peppers Broadbeach
Status: Accor Plus Diamond
Room booked: 1 bedroom unit
Room upgraded/type: 2 bedroom ocean view
Rate: CT rate
Free internet: Yes
Welcome drink: choice of red or white, and some chocolates
Early check in/late out: Not required.

 

[drross]

First stay as a platinum (thanks to fast track offer) ..great stay at the Pullman Reef Casino. Upgraded to a corner junior suite. Welcome drinks vouchers as no exec lounge. Also welcome drink and waters..delightful weather too

 

[Muppet501st]

First stay as a platinum (thanks to fast track offer) ..great stay at the Pullman Reef Casino. Upgraded to a corner junior suite. Welcome drinks vouchers as no exec lounge. Also welcome drink and waters..delightful weather too

Nice, my first choice when staying in Cairns, ive stayed at that property close to 50 times, and never had that room. The other junior suites, have a seperate bathroom and toilet.

Have to say, as an ALL Diamond member for just over 12 months, theres no different treatment between Plat and Diamond, and certainly wont be going out of my way to retain it.