**Insert Month here** Coles status credits Late?

[oz_mark]

Meanwhile, I was still waiting.....

 

[bernardblack]

I reached out to Flybuys about this and a couple of other issues, and they said they know and are working on it. I don't know whether the problem is at their end or Velocity's, though.

 

[SYD]

I reached out to Flybuys about this and a couple of other issues, and they said they know and are working on it. I don't know whether the problem is at their end or Velocity's, though.

It’s happened before. I went looking for the previous thread but couldn’t find it. Given that they have a bonus SC offer this month, you’d hope they fix it before December‘s are due to land….

 

[oz_mark]

It’s happened before. I went looking for the previous thread but couldn’t find it. Given that they have a bonus SC offer this month, you’d hope they fix it before December‘s are due to land….

I know they have had problems before, but I don't recall it ever being this late

 

[SYD]

I know they have had problems before, but I don't recall it ever being this late

That’s why I went looking. There were several times when they were just late in the month but I vaguely recall once or twice slipping a whole month or so (for no apparent reason).

I suspect it‘s the FBs end has had some sort of conniption.

 

[bernardblack]

Velocity sent me an email reminding me to spend while the bonus-credits promo ran during December, so I actually tweeted at Virgin, told them the November credits were delayed and asked if they were going to make sure it was fixed before December.

 

[ferntree]

Velocity sent me an email reminding me to spend while the bonus-credits promo ran during December, so I actually tweeted at Virgin, told them the November credits were delayed and asked if they were going to make sure it was fixed before December.

It does seem ridiculous ... I would have expected it to be automatic ....

Post automatically merged: Dec 22, 2022

I reached out to Flybuys about this and a couple of other issues, and they said they know and are working on it. I don't know whether the problem is at their end or Velocity's, though.

I doubt that the problem is with Flybuys ... I am routinely getting points auto-transferred on time....

 

[_flyer]

Velocity must be having issues, as Bundll points haven’t posted since 8th December either

 

[bernardblack]

Velocity must be having issues, as Bundll points haven’t posted since 8th December either

I also have outstanding Bundll points, and have raised it with them, but they also had other tech screwups a couple of weeks back so I'm not sure if the problem is at their end.

 

[drross]

Also had an issue with Cashrewards and very slow posting of FirstChoice points -

 

[SYD]

Meanwhile, Nov SCs still MIA. What’s the bet they turn up with the Dec SC batch run?

 

[Brizz]

Meanwhile, Nov SCs still MIA. What’s the bet they turn up with the Dec SC batch run?

Well as long as they quadruple those too I am onboard!

 

[drross]

This morning it seems dec 21 SC (10) already taken from Velocity account and still no Nov 22 SC creditted!!

 

[ols]

This morning it seems dec 21 SC (10) already taken from Velocity account and still no Nov 22 SC creditted!!

Same here

 

[Revenge]

I have a theory about why this is happening.

I have been following Nick Rohrlach, the Velocity CEO, on LinkedIn.

I noticed about a month ago - coinciding with the last scheduled downtime of the Velocity site and app - that he reacted on LinkedIn to a post by Michael Sutton, who is the Head of Loyalty Solutions at Amadeus. This was the (publicly available) post:

I’m delighted to share this photo of us celebrating in Brisbane following the successful cutover of Velocity Frequent Flyer to the next generation Amadeus Loyalty Management.​

​

A smoothly executed finish to a marathon project. Kudos to all involved in this successful journey; from the Velocity and Virgin Australia teams to my Amadeus colleagues in Sydney, Istanbul, Nice and beyond.​

​

And finally, I’d like to share my utmost respect and admiration for the phenomenal job done by Aimee Gray across the entire project. This literally would not have happened without you!​

My theory is that the new system can't cope with the Status Credits from Flybuys. The November points would be the first ones due since the upgrade.

Since this last upgrade, I also lost status credits and eligible sectors which were manually credited to me by the Velocity team following a dispute over some Air Canada status credits which never appeared even after many months of chasing. I have contacted Velocity about this a few weeks ago but they're yet to get back to me.

 

[drross]

Great enhancement!!!

 

[Brizz]

Adding to this conspiracy theory, I am unable to book rewards flights with points accumulated since 19th Dec.

Does not matter how many times I login/out, or clear caches etc, the Virgin site insists that I have insufficient points, however Velocity disagrees with them...





The points from the 18th are included however....

Just bizarre - one day I'll care enough to ring Virgin and get it sorted.

 

[mitchd]

You can’t expect a small, billion-dollar+ indie rewards program to not have bugs! They need to cut corners somewhere to be able to afford the buzzwords of a Loyalty Management Solutions company. Dynamic, agile, centralised, cloud-based - these are just some of the adjectives you can use to describe the interns who are working overtime to clean up this mess while the Leaders and Architects responsible for it are enjoying do-not-disturb mode somewhere sunny. A holiday paid for by the money they made from the uhhhh successful launch of the new system

 

[flydoc]

A holiday paid for by the money they made from the uhhhh successful launch of the new system

Not to mention the smoothly executed finish.
Had he glanced in his IPhone front camera while typing that post he may have spotted the tiniest bit of egg on face.

 

[drross]

Lost another 10SC overnight. Was there a double SC offer last December?