Jetstar Delays/Cancellations

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

JQ810, the first of the morning at 0605 from SYD to BNE was cancelled on Tuesday 12 January as was JQ813, the 0720 hours BNE to SYD.

JQ219 (1020 hours MEL to CHC) is anticipated to depart at 1115 as JQ212 coming in from AKL is about 50 minutes late, arriving at about 1030.

JQ474, the 1205 MEL - NTL has been delayed until at least 1355 hours this afternoon.

The 1250 hours MEL to SYD, JQ512 has been cancelled, as has JQ926, the 1500 hours flight from SYD to CNS.

JQ574 (MEl - BNE at a timetabled 1320) has been delayed until 1405 in its departure. JQ213, the 1630 MEL to AKL should instead depart at 1715 hours.

The 1650 MEL to LSt (JQ739) has been delayed departing until a suggested 1800 hours. JQ778 (MEL - ADL at 1825) should depart 45 minutes late at 1910. JQ794 from MEL to MCY should leave an hour late at 2010 hours.

JQ818, the 1810 hours SYD to BNE has been cancelled.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Tuesday 12 January's JQ17 from MEL to HKT (the 1540 hours) has been delayed overnight until 1000 today (Wednesday 13) in its departure, resulting in a forecast 1450 hours arrival instead of last night at 2020.

JQ502, the 0730 MEL to SYD on Wednesday 14 did not depart until 0911 this morning meaning a one hour and 50 minute late predicted arrival at 1045.

The Wednesday 13 JQ784 from SYD to MCY will not depart until 1115 instead of 0930 hours. JQ812 is delayed 55 minutes in departing until 1045 on its journey from SYD northwards to BNE. JQ814, the 1055 departure on the same route is delayed a less severe 25 minutes.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

JQ465 (A320 VH-JQL) is about to arrive in MEL 80 minutes late at 1620 on a very hot afternoon (about 40 degrees) ex BNK.

JQ515 from SYD to MEL is about an hour and 50 minute late and should arrive at about 1705. JQ441, the 2035 hours arrival in MEL ex OOL is cancelled as are the 'two usual returns' to and from PER. JQ434, the 1540 MEL to OOL is also not running today.

JQ703, the 1550 hours MEL to HBA is forecast to depart an hour late at 1650. The later JQ715 is forecast to depart MEL at 2025 instead of 1945 as a result.

JQ143 tonight from SYD to CHC is delayed in its departure from 1925 hours to 2205.

JQ948, the 1930 hours MEL - CNS is delayed until 2050 in its departure.

JQ522 and JQ780, the MEL departures at 1940 for SYD and ADL respectively are forecast to depart simultaneouly at 2020.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Thursday 14 January's JQ814, the 1055 SYD - BNE has been cancelled, as has JQ410, the 1215 this afternoon from SYD to OOL.

The 0800 hours JQ892 from MEL to MCY has been altered to depart at 0830.

JQ464, the 1015 from MEL to BNK is not forecast to depart until 1130. This sort of 75 minute delay tends to result in other flights much later in the day also being affected, not just the returning flight from BNK.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

The Thursday 14 January NTL - MEL, JQ477 is arriving at about 1840 instead of 1600 hours. JQ519 from SYD to MEL is about 75 minutes late, arriving at about 1912. JQ710 from HBA is 55 minutes late with a MEL arrival time of about 1900, JQ521 from SYD about 50 minutes late (expected in at 1950 hours) while JQ740, the 1835 arrival from LST into MEL will not be at the gate for passengers to alight until 2100 tonight. JQ742 from LST is expected to arrive in MEL at 0005 on Friday 15 instead of 1930, a shocking four and a half hour delay.

JQ523, the 2005 scheduled MEL arrival ex SYD has been cancelled as has JQ567 from BNE, the late night 2315 hours arrival in MEL. JQ566, the 1800 hours MEL to BNE has also been cancelled.

JQ739 (A320 VH-VQR), the 1650 hours from MEL to LST took off at 1829 and is expected in the 'capital of northern Tassie' at about 1920, 85 minutes late while JQ711, the earlier 1450 hours mid afternoon flight to HBA ex MEL only took off at 1605.

JQ741, the 1905 MEL to LST is expected to take off about two hours late at 2125.

JQ607, the 1525 hours SYD to AVV (A320 VH-VGV) did not take off until 1735 and hence will not arrive until about 1855, almost two hours late.

JQ529, the 2145 hours SYD to MEL is not expected to depart until 2300 hours tonight. Has it been granted a dispensation from the SYD curfew (as this delay means it will take off at after 2300 hours?)

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

On Friday 15 January, the 2050 hours evening flight JQ527 is delayed departing SYD to an expected 2225, meaning a likely MEL arrival at 2350, 85 minutes late.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

JQ560 from MEL to BNE on Saturday 16 January departed 66 minutes late at 0836 and is expected to arrive at 0945, an hour behind time. The MEL - MCY JQ792 left 63 minutes late at 0903 and should arrive at 1010, 50 minutes late.

JQ504, the 0825 MEL - SYD has been cancelled. JQ219 (MEL - ZQN) has been delayed departing on its Trans-Tasman jounrye by 35 minutes to a forecast 1055.

UPDATE: JQ205, the 1640 hours afternoon flight from SYD to AKL did not depart until 1905. Arrival should be at 0012 on Sunday 17 instead of 2145 on Saturday evening.

Not to be outdone, JQ213 from MEL to AKL is delayed from 1630 to an expected 2025 hours in departing. Arrival should be at 0200 instead of 2205, not a great effort if a traveller wants to be at an hotel at a reasonable hour. The Friday night JQ217 redeye ex MEl was a bit over three hours late so one of these MEL or SYD delays may be a continuation of that.

 

[gazzax2]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Jetstar delays/Cancellations - only 35 pages? People must not be posting ALOT of them. its Jetstar, there should be alot more pages of delays and cancellations

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

gazzax2, many thanks. You are absolutely correct, but while I try to post some, like most of us I cannot be looking at what is occurring 24 hours a day, seven days a week. This page was commenced quite a while after I initiated the Qantas delays/ cancellations page so the JQ page does not cover as many days.

One of JQ's major problems is that the new Melbourne T4 seems to be just as bad as the previous one operationally-wise and worse for passengers, as shown by comment at the Traveller(dot)com(dot)au site run by 'The Age' and 'SMH" and by Rita Pahani (opinion writer) and users at 'Herald Sun.'

Even on a Saturday night, typically the quietest period domestically of a week, tonight JQ522 did not take off from MEL for SYD until 2024 hours despite its pushback time being 1940 hours. JQ's operations on one of the busiest routes in the world, SYD - MEL - SYD are particularly troublesome with cancellations or significant delays pretty much an everyday occurrence. Just why some early morning flights cannot get away at or close to time - and hence be late for a fair chunk of a day - even when the weather appears benign is troubling.

Tonight (Saturday 16 January) JQ567, the 2315 hours arrival into MEL ex BNE has been cancelled while JQ714 from HBA is forecast to arrive MEL at 2320 hours, 70 minutes late.

At least one other AFF member suggests that JQ has a shortage of available crew. If so, the question to ask could be 'why did JQ advertise these flights for sale and take bookings when it had more than an inkling that it lacked sufficient staff to operate its flight schedules?' Many prospective JQ passengers would never read AFF or any similar website, but the minority that take the time to do a little online and print media research might conclude that they are better off to book with (domestically) QF, VA or TT and (internationally) with any other airline than JQ given the latter's seeming inability to operate reliably and punctually.

There are other ongoing mysteries such as why two daily return MEL - PER - MEL flights are almost always cancelled - refer to posts above. (They are the 0640 and 1600 hours MEL to PER and the relevant return workings.) It would be great to have some information from JQ insiders as to what is going on that makes the whole airline so unreliable.

It is a given that budget airlines will endeavour to optimise fleet utilisation including 'efficient' hours per day that an aircraft is in use and as speedy as possible turnarounds (assuming that the airline believes that there is the passenger demand to fill the seats at an acceptable overall yield), but they have to possess the staff to operate such flights. No one doubts that at times airlines like any other business might suffer a higher rate of voluntary resignations than they had assumed, but if true that JQ lacks the staff, has this been a deliberate strategy to (in part) reduce the chances of passengers booking 'first up' with rivals such as TT domestically or XT/TZ/D7/5J and so on internationally?

The latter is the sort of unwritten strategy that another AFF member who travels from MOV in Queensland asserted that QF appeared to be employing (cancelling flights at the last minute) to ensure that passengers booked with it and not (in the first instance) VA.

 

[gazzax2]

Re: General Jetstar Delays/Cancellations/etc. Discussion

gazzax2, many thanks. You are absolutely correct, but while I try to post some, like most of us I cannot be looking at what is occurring 24 hours a day, seven days a week. This page was commenced quite a while after I initiated the Qantas delays/ cancellations page so the JQ page does not cover as many days.

Kudos to you, you have a herculean task haha.

I dropped my mother off for a Jetstar flight from Mackay to Brisbane on a sunday 2 weeks ago and it was delayed almost four hours for no given reason. Jetstar delays like that one - A mystery to be assigned to the X-Files call in agents Mulder and Scully...

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Sunday 17 January sees JQ212 from AKL to MEL estimated to arrive at 1150 rather than 0940 as delays continue Trans-Tasman. As a result JQ219 from MEL to ZQN was initially altered to depart at 1230 rather than 1020 but by 1015 this morning it had been cancelled.

JQ502, the 0730 MEL - SYD did not take off until 0821. JQ504, the 0825 to SYD has been cancelled so perhaps passengers from it were transferred to JQ502. JQ410, the scheduled 1215 SYD - OOL is also cancelled.

In SYD, JQ201, the 0850 to AKL is delayed until an expected 1030 hours departure while JQ223 has a suggested shorter delay from 0940 to 1020.

JQ764, the 1255 SYD to ADL and JQ515, the 1340 hours SYD - MEL are both anticipated to leave half an hour behind time.

 

[wisewoman]

Not sure if this is the correct place to post this and if it is not I apologise s d ask that you redirect me. After booking flights in early November 2015, on Christmas Eve Jetstar cancelled my extended family's Fri flight JQ979 Perth to Cairns at 11.40pm on 6 May 2016 and our respective return flights a week and two weeks later and have tried to bump us all to the Sat flights 24 hours later. This means we will not arrive in Cairns until 6am Sun morning. As we have booked timeshare accommodation which runs exclusively and strictly Fri to Fri we will waste a day and a half by arriving late and will be without accommodation for a day and a half before each of our two groups are due to return. We've offered to to fly a day earlier and return a day earlier (Thurs) if Jetstar provides us with accommodation for the day of 6 May (6am to 2pm) until we get into our accommodation but they have refused. They would rather have our entire family including our parents in their 80s walk the streets of Cairns for that day or pay for extra accommodation ourselves. All so they can make a few extra bucks using the plane on a different route. Although I am a Qantas PFF I usually avoid Jetstar like the plague but they are the only airline which flies (when they feel like it) directly from Perth to Cairns. What a dreadful airline.

 

[Melburnian1]

dosborn, I am not one of AFF's extremely dedicated moderators so that is their decision as to whether each post is in its correct place.

That said, perhaps you could try JQ's Facebook page or its Twitter account to express your displeasure. While like all Australian domestic airlines it does not undertake in its contract with you to convey you on the date you booked, it advertises that it can impliedly do so by publishing a timetable and accepting a booking on a day you select each way.

If shaming the company in either of these ways does not work, then write a letter via Australia Post to the Airline Customer Advocate whose office is in Melbourne. The address is on JQ's website as it is for the other three major domestic airlines. The good thing for you is that you have some time on your side. Having only very rarely been the 'victim' of late running or cancellations when on holidays, I feel sorry for you as you naturally want to maximise your time at the accommodation that you have arranegd and which you cannot change given its strict conditions. That many of us are not fans of 'timeshares' (regarding it as poor value for money and inflexible) is irrelevant.

As a side issue, to reduce the chances of 'being spammed' you may wish to change your username to other than your email address.

 

[Dr Ralph]

Not sure if this is the correct place to post this and if it is not I apologise s d ask that you redirect me. After booking flights in early November 2015, on Christmas Eve Jetstar cancelled my extended family's Fri flight JQ979 Perth to Cairns at 11.40pm on 6 May 2016 and our respective return flights a week and two weeks later and have tried to bump us all to the Sat flights 24 hours later. This means we will not arrive in Cairns until 6am Sun morning. As we have booked timeshare accommodation which runs exclusively and strictly Fri to Fri we will waste a day and a half by arriving late and will be without accommodation for a day and a half before each of our two groups are due to return. We've offered to to fly a day earlier and return a day earlier (Thurs) if Jetstar provides us with accommodation for the day of 6 May (6am to 2pm) until we get into our accommodation but they have refused. They would rather have our entire family including our parents in their 80s walk the streets of Cairns for that day or pay for extra accommodation ourselves. All so they can make a few extra bucks using the plane on a different route. Although I am a Qantas PFF I usually avoid Jetstar like the plague but they are the only airline which flies (when they feel like it) directly from Perth to Cairns. What a dreadful airline.

This is par for the course for jetstar. You get what you paid for. I refuse to fly jetstar.

 

[Melburnian1]

JQ956 from SYD to CNS departed on Sunday 17 January at 1908 instead of 1625 with arrival estimated as 2101, two hours and 31 minutes late. JQ143 ex SYD for CHC departed 59 minutes late at 2024: arrival is forecast to be at 0135 on Monday 18 instead of 0025.

JQ824, the 2025 hours SYD - BNE is cancelled as is JQ529, the final of the night's JQ flights from SYD to MEL that usually departs at 2145.

On Monday 18 January, JQ163 from MEL to WLG is delayed from 0045 in its departure to 0600. One has to feel sorry for the poor sods who want to go off to sleep at 0200, 0300, 0400...under the bright lights of Melbourne Airport, because that sort of a delay (unless one knew about it in advance) is hard to justify trying to obatin an hotel room for, but it's at the time of night when for most 'shuteye' is normal.

 

[Melburnian1]

JQ912 on Tuesday 19 January is delayed from departing ex SYD from 1100 to 1130 on its journey to TSV. JQ786 is forecast to depart from SYD to MCY at 1330, two hours late.

UPDATE: The 2200 hours late eving JQ678 from MEL to DRW departed 66 minutes late at 2306 with Wednesday 20 January arrival expected at 0156, the same amount late.

 

[Melburnian1]

On Thursday 21 January, the 0955 from SYD to OOL, JQ404 has been cancelled as has the early afternoon 1345 hours JQ766 from SYD to 'wine capital' ADL.

JQ677, the overnight redeye from DRW to MEL that should depart at 0120 was cancelled as well.

 

[Justinf]

The 9.40pm SYD-AVV flight on Tuesday 19 January, departed at 10.50pm. We were all boarded and seated by 9.25pm, but there was an error in the passenger manifest or something like that. We only just beat curfew. Landed at 12.10am Wednesday.

 

[ausi ski bum]

So I book a Business Flight to Singapore from Sydney last August with a brief stopover in Bali this March and receive a call telling me they have made a slight change to my flight. They now want to fly me to Melbourne two hour stop over then Darwin (in Economy)over night stop over no accom then Singapore arriving after a 19.5 hour trip. I call and discuss the route and how no one in their right mind would fly it and why give no offer of compensation for the extra time and downgrade. Offered nothing, I suggested they move me and my wife to QF5 rather than this but no go so in the end I had to cancel and rebook elsewhere for $1300 more.

As a Gold QFF I thought some effort could have been made to accommodate us after all, we did not make the decision to no longer fly to Singapore from Sydney, they did.

 

[moa999]

Have they cancelled SYD-DPS? Didn't think JQ flew DPS-SIN?? They do fly MEL-SIN direct