Jetstar Delays/Cancellations

[Melburnian1]

jb747, given how a (say) 30 day limit might not have been exceeded but a weekly one may have, that must require a complex software program so that crews are not rostered in error.

Do tech crew monitor this though airline-supplied iPads or other devices, or a log book, so that if the company's calculations are in error tech crew can say 'hey, wait a minute, I've already worked XX hours in week S16?'

 

[jb747]

jb747, given how a (say) 30 day limit might not have been exceeded but a weekly one may have, that must require a complex software program so that crews are not rostered in error.

I just keep an Excel spreadsheet that looks back in 7, 30 and 365 day chunks.

Do tech crew monitor this though airline-supplied iPads or other devices, or a log book, so that if the company's calculations are in error tech crew can say 'hey, wait a minute, I've already worked XX hours in week S16?'

I don't know what Jetstar do. QF has the data available on their online rostering system. It shows what you've actually done, as well as the roster projection. Both the company and the pilot are individually legally responsible for tracking, and not exceeding, limits.

 

[Melburnian1]

JQ43, the 0955 hours MEL to DPS took off at 1104 on 23 December and with VH-VKE (B788) operating the flight is apparently due at DPS at 1404, 69 minutes late.

Thank you jb747: similar to a truck driver who must know his 24 hour and longer timespans permissible driving hours.

 

[Melburnian1]

JQ501, the 0605 hours SYD to MEL on Thursday 24 December and return working JQ504, the 0825 ex MEL for SYD have been cancelled.

The 0840 from MEL to ADL (JQ774) is expected to depart 45 minutes late on Christmas Eve, while the 0945 hours to PPP ex MEL (JQ832) will be 50 minutes late if the forecast proves correct. JQ506, the 0915 to SYD is delayed in departing MEL until 1040 because JQ503 (A320 VH-VGJ) southbound from SYD to MEL is 80 minutes late, not arriving until 0955.

There may well be greater delays on Boxing Day (St Stephen's Day) at T4 in Melbourne given that these pages show a few previous examples of JQ's difficulty in maintaining timetables to and from MEL.

 

[jb747]

Re: General Jetstar Delays/Cancellations/etc. Discussion

He may also like the weather related delays because he presumably receives greater remuneration.

This is an old comment that I just noticed.

It's much more likely that he's paid for the planned hours only, and gets no extra for any delays.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

jb747, many thanks - and not disputing what you are saying - but from memory (not having looked up that comment) the spouse (?) of the pilot who answered it confirmed that the pilot did in fact 'like' delays for that reason.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

JQ947 took off at 1527 despite being timetabled off blocks at 1430 in CNS for MEL. With A320 VH-VFL (a proud Victorian moniker) it is about 45 minutes late and will be in MEL shortly after 1930 hours tonight.

HBA - MEL JQ704 (A320 VH-VQE) is about 55 minutes late tonight, being retimed into MEL at about 1950 hours.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

On Christmas Day, JQ771 from ADL to MEL - the 0810 hours arrival - and its return to ADL as JQ774 at 0840 have been cancelled.

JQ677 arrived in MEL from DRW at 0821 hours, 81 minutes late. In turn this is delaying JQ504, the 0825 to SYD to an amended departure time of 0945 hours.

JQ475 from NTL to MEL is forecast to be 45 minutes late, arriving at 1040.

JQ401, the 0605 hours OOL - SYD took off at 0831 Queensland time and arrive at 1045, 2 hours 10 minutes late (VH-VGH). JQ405, the 0755 departure on the same route is a couple in the queue ahead of 401 and unlike the aforementioned is only about 10 late.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

The 0800 Boxing Day HBA - MEL, JQ700 (A320 VH-VWT) did not take off until 0904 and should arrive at about 1012, 52 minutes late.

JQ981 from PER to MEL was an hour late, arriving at 0815. JQ730 from LST is expected to be 85 minutes late when it arrives at 1040. JQ511 from SYD to MEL, the 1335 hours arrival is forecast to arrive at 1500 this afternoon.

JQ950, the 1415 from MEL to CNS took off at 1552 with VH-VQG, an A320 undertaking the job. It will be in FNQ at 1800 hours, 85 minutes late, delaying its southbound return.

JQ796 from MEL to MCY was meant to depart at 1425 but was skywards at 1600 hours, meaning arrival at 1710, also 85 minutes behind time. The plane is VH-VQL.

JQ413 from OOL to SYD is also approximately 85 minutes late and should be in SYD at around 1700 this afternoon: VH-VQQ is operating it.

JQ521 ex SYD is about to arrive at the gate in MEL some 40 minutes late while the northbound JQ521 back to SYd has just taken off from MEL (VH-VWY) and will arrive in SYD at about 2055, 45 minutes late. Unfortunately JQ flights constantly run late between MEL and SYD. This QF subsidiary is consistently the worst performer (timekeeping wise) of the four 'majors' on this very busy route.

Tonight's JQ968 from MEL to PER, the 2245 hours is not forecast to depart until 2350 while on Sunday 27 December, the 0700 from MEL to OOL (JQ430) and the 'two usual' (refer above) cancellations from MEL to PER and return will not operate. Nor will the 'two usuals' on Monday 28 December.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Sunday 27 December's JQ664 from MEL to AYQ has been delayed from 0940 to 1050 in its departure. There is no obviously late arrival that appears to be delaying the 'Rock' bound flight.

JQ512 (1250 hours MEL - SYD) has been cancelled, adding to the 'usual two' MEL - PER cancellations noted above. JQ435, the 1205 arrival in MEL ex OOL and JQ515, the 1515 hours arrival in MEL ex SYD have also 'got the gong.'

The 1855 hours MEL to HBA, JQ713 (A320 VH-VWW) took off at 1959 and hence will not be arrive until about 2050, 40 minute late. JQ569 (VH-JQL), the 1700 hours from BNE down to MEL is slightly more than 45 minutes late and likely to arrive at 2115.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Monday 28 December's JQ162, the 0700 from the 'Windy City' across the Tasman did not depart until 0851 and should arrive in MEL at 1010, 80 minutes behind time.

JQ772 from MEL to ADL departed 54 minutes behind time at 0724 with arrival forecast as 0810, 50 minutes late. Departing late on an early start like this may delay several other flights until (and if) there is a sufficient excessive turnaround allowance to reduce the ongoing deficit. As a result JQ773, the 0750 hours back to MEL is not expected to depart until 0840 with arrival also 50 minutes late at 1030. In turn, JQ464 from MEL to BNK is suggested as then departing 45 minutes late at 1100, and returning into the southern capital 40 minutes behind time at 1540.

Nothing unusual but the two MEL - PER return flights have been cancelled again today. They rarely operate. It would be lovely if an AFFer who had been booked on any of these flights illuminated us as to what then occurred: were they transferred to a QF flight, and if so at what time and on the same day?

However JQ962, a 1015 MEL to PER is operating today although it is expected to be about 40 minutes late in taking off at 1110. This appears to be because there is no gate (more strictly space on the apron) available until JQ575 arrives ex BNE at a predicted three minutes early at 0932 and then forms the 1010 hours from MEL to LST, JQ733.

UPDATE: Showing how delays build at MEL's T4, JQ464 to BNK did not depart until 1122, 67 minutes late not the '45' predicted by QF, while JQ962 to PER is now delayed until 1140 not 1110.

JQ962 took off from MEL for PER at 1204, far later than predicted and is running about 65 minutes late, again almost double what was predicted just a couple of hours ago. JQ971 from PER to MEL is a tad optimistically predicted to depart at 1305 for a 1940 hours arrival tonight, both 70 minutes late.

These delays due to the inadequate new T4 at MEL must to some extent reverberate to a fair portion of the JQ nationwide network. The late running means gates are required at airports at other than the expected times so at times that must put pressure on such finite facilities.

JQ7 from MEL to SIN on 28 December was initially shown as delayed from 1210 to 1250 hours bbut did not take off until 1346 and therefore will arrive about 75 minutes late at 1805 hours.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

JQ465 from BNK to MEL has been further delayed and is forecast to arrive at 1600 hours, an hour late, in turn delaying JQ434, the 1540 hours to OOL until at least 1630 in departing.

JQ780, tonight's 1940 hours MEL to ADL has been cancelled, presumably because JQ971 is significantly delayed ex PER as a result of the earlier projected late arrival from MEL.

As always, one has to ask - at busy times like school (and Christmas) holidays, what happens to the passengers kicked off such cancelled flights?

JQ seems quite unreliable at present.

UPDATE: JQ434 departed MEL for OOL 72 minutes late at 1652, and should arrive an hour behind at 1745. JQ942 (MEL - CNS) departed 48 late at 1658, with arrival forecast at 1913, 43 minutes behind time.

JQ778, the evening 1825 hours MEL to ADL is expected to depart and arrive 40 minutes late at 1905 and 1955 respectively. JQ794, the 1910 hours from MEL to MCY is expected to be similarly late.

 

[Awesom Andy]

Re: General Jetstar Delays/Cancellations/etc. Discussion

JQ780, tonight's 1940 hours MEL to ADL has been cancelled, presumably because JQ971 is significantly delayed ex PER as a result of the earlier projected late arrival from MEL.

As always, one has to ask - at busy times like school (and Christmas) holidays, what happens to the passengers kicked off such cancelled flights?

And the answer is here: http://www.australianfrequentflyer.com.au/community/jetstar/last-jq-flight-today-mel-72976.html

It's not going to be fun.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Thank you Awesom Andy. Most interesting.

Adding to the delayed departures on Monday 28 December, JQ794, the 1910 MEL - MCY is expected to be off blocks at 2000 tonight while JQ745, the 1945 ex MEL for HBA is anticipated to be 70 minutes late. JQ678, the 2200 hours late evening flight to DRW is suggested as departing at 2235, so the delays will continue overnight.

 

[AustraliaPoochie]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Late departure is one thing, but a cancellation is another.
Lucky QF had a seat for me to buy, otherwise I would have been stucked in MEL tonight.
19.50 JQ 780 cancelled, there was a 17.15 one or something, but everyone else would have been scrambing for that one.
Had an SMS thats cancelled, called the 131yyy after I paid my own way back.
I told the girl from the Phillipines that I wasn't happy about it, but I guess they are trained to calm people down.
If I didn't have the money, I would be stuck.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

AustraliaPoochie, thank you for this and your post elsewhere on AFF. Was overnight accommodation on offer from JQ for you had you been in a position to accept rebooking on a flight tomorrow?

 

[AustraliaPoochie]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Had spoilt a very good holiday.
In the email, yes, but the faff I had to do to go through it.
Not worth it, sour taste and all that.
I have one more booking with them, but no way I am going to take that one up.
Was in the MEL QP when the SMS was received, thought I heard my phone ring.
Yes, it was.
Oh oh, and yes, my worst nightmare had arisen.
Rushed out to QF desk sales, bought a ticket.
Didn't really want to waste mobile phone time in MEL, 25 mins all up chat to Philippines based girl.
OR to faff from T1 to T4 and back.
T4 was already quite full, TT and JQ counters and self serviced kiosk were full.
Got back to ADL, rang the 131yyy phone number, it was a Philippines based girl.
Asked if I wanted a "financial refund", and give her my visa debit #, no, I asked for a voucher.
She said to talk to the online help girl, and then, the gall, she was following a script of course, no guarantees she said.
Not her fault, but the overall JQ system.
QF desk sales said, JQ are a different company from QF.
Washing their hands.
I would say many people were in a worst position that me last night
Ok, back to this thread's data points.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

JQ930 from BNE to CNS, the 1305 hours flight has been altered to depart at 1615 on Tuesday 29 December.

JQ926 from SYD to CNS is expected to be 45 minutes late in departing at 1545 hours.

On the other side of the continent, JQ106 from PER to DPS is predicted to depart at 1405 WST this afternoon instead of 1330 hours.

JQ447, the 1545 hours from OOL to MEL took off at 1750 and should arrive at about 2055, an hour and 50 minutes late. Aircraft is A321 VH-VWY.

JQ947, the 1850 hours MEL arrival from CNS, has been delayed until an expected 0325 hours on Wednesday morning. JQ949, the 2125 arrival in MEL ex CNS will arrive at a forecast 0020 hours on Wednesday 30 December. It is extremely wet in much of northern Australia.

JQ781, the 2250 hours arrival in MEL ex ADL has again been cancelled on Tuesday 29 December, as was JQ780, the 1940 hours MEL - ADL that above was the subject of AFF member Australia Poochie's complaint about JQ.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

JQ473, the 0800 Wednesday 30 December 2015 arrival in MEL from NTL (A320 VH-VQE) will not pull in until about 1210 as it took off at 1032 hours.

JQ561, the 1035 arrival in MEL ex BNE has been cancelled, while JQ962 has been delayed in its departure from MEL to PER by 35 minutes until 1050, and JQ709, the 1125 MEL - HBA to a forecast 1215 hours.

The 'usual two' MEL - PER and return flights continue to be regularly cancelled.

JQ784 from SYD to MCY (A320 VH-VFQ), the 0930 hours, did not depart until 1022 with arrival forecast as 52 minutes behind time at 1057.

JQ515, the 1340 this afternoon from SYD to MEL is not expected to depart until 1430.

The 1415 hours MEL to CNS on 30 December, JQ962, is expected to depart 45 minutes behind time at 1500.

JQ785 is returning from MCY and at 1350 likely to be on blocks at 1400 or so, similarly late to its earlier JQ784 departure as above.

JQ948 from MEL to CNS is showing as delayed departing from 1930 to 2040 hours tonight, but that latter time was 10 minutes ago.

UPDATE: The mid evening JQ529, the 2145 hours SYD to MEL departed at 2238 and should be 38 minutes late in its arrival.

In the other direction, JQ524 departed 56 minutes behind time at 2141 hours and in arriving at a predicted 2255 will not have been far away from missing the curfew.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

On 31 December 2015, the QF website implies that JQ944, the 0610 hours MEL to CNS, departed at 0624 initially but then finally departed at 0721, with arrival expected at 0930, an hour late.

JQ575, the 0610 hours BNE - MEL similarly has two departure times shown but appears to have left at 0707 with arrival likely an hour late at 0935.

JQ508, the 0945 MEL to SYD is delayed departing until a projected 1025 with the later JQ512 on the same route expected to be 25 minutes late in leaving at 1315 while the 'short haul' JQi JQ43 is expected to depart MEL at 1130 this morning in lieu of 0955 with DPS arrival at 1430 hours instead of 1255.

JQ733 (MEL - LST) is delayed by 35 minutes in departing to a forecast 1045 while JQ577 (MEl - BNE) is anticipated to leave at 1355 rather than 1320 this afternoon.

JQ732 is expected to come into MEL ex LST 45 minutes late at 1335 this afternoon.

JQ517, the 1400 hours from SYD southwards to MEL is expected to depart at 1445.

JQ945 from CNS to MEL should be 40 minuts late, arriving at 1430 hours.

JQ516, the 1615 hours MEL to SYD is delayed until 1700 while the two 'usual return' MEL - PER flights are once again cancelled.