Jetstar Delays/Cancellations

[Melburnian1]

Thursday 18 February's JQ444, the 1400 hours MEL to OOL took off at 1506 and in the form of A321 VH-VWW should arrive at about 1552, 47 minutes late.

JQ517, the 1400 hours SYD down to MEL did not take off until 1444 and should arrive at 1607, 32 minutes late. Plane is A321 VH-VWY.

JQ7992 (B788 VH-VKE) took off from MEL at 1538 bound for BNE. Is this a positioning run ('ferry flight'), a charter with passengers or because the plane is due for planned maintenance?

The badly delayed JQ43 took off at 1604 this afternoon and should be in DPS at 1900 hours as forcast two or three posts above. Aircraft is VH-VKD, a B788. The returning JQ44 is forecast to arrive in MEL at 0440 on Friday 19 February instead of 2255 on Thursday evening.

 

[WheelieBagWanderer]

JQ 37 from SYD-DPS is cancelled (again) today - it's happened a few times in the last week or two.

Apparently one of their 787's VH-VKL is out of action right now and it's causing problems all across their 787-network in terms of cancellations.

I'm flying SYD-DPS-SIN next week so fingers crossed things improve by then I guess. Nothing to do but wait and see what happens.

 

[Melburnian1]

Thank you MooNoi for the much appreciated update.

Perhaps connected is that tonight's (Thursday 18 February) JQ3 from SYD to HNL has been altered to depart at a projected 1920 hours, 85 minutes late with estimated arrival at 0750 hours, also 85 minutes tardy. Given that JQ4 is scheduled to depart at 0815 anyone boarding it can be assured of a late departure, perhaps around the 0900 mark if there are no other problems detected and passengers are cooperative and all board, obviating any need to remove luggage from the hold.

MooNoi, do you happen to know how JQ conveys the booked passengers to DPS - does it (quelle h...) pay for seats on VA or XT, use QF perhaps to SIN and then another carrier, use QF to DPS if seats are available, route them via SIN on JQ then on another carrier or not give passengers any options - 'go fend for yourselves?'

 

[WheelieBagWanderer]

It depends who has seats available. They'll try and keep them to Jetstar flights if possible - via SIN for example, or re-route people through another city in Australia.

I had friends last week booked on JQ37 from SYD-DPS, and it was cancelled. JQ re-routed them SYD-BNE-DPS the next day. However, the BNE-DPS then got cancelled. A bit of a shemozzle really.

They were then put on a Virgin flight BNE-DPS.

 

[Melburnian1]

In these circumstances, MooNoi, it would be fascinating to know how much VA charges QF per seat. 'Rack rates' to use an hotel term or a significant discount similar to what the airlines obtain from aircraft manufacturers?

 

[Melburnian1]

JQ143 on the evening of Friday 19 February has been delayed in its SYD departure for CHC from 1925 to a forecast 2045 hours. This means an uncomfortable 0145 Saturday morning arrival rather than 0025, one of the downsides of using these late night flights given the time difference, although since it the weekend not too many will have an 0900 hours corporate meeting.

JQ1 from MEL to HNL, the 1700 hours flight, took off at 1942 and should arrive (same day - Friday 19 February) at around 0840 instead of 0605, delaying the returning JQ2.

There is a heavy storm coming in to BNE with Gatton having received 99 millimetres of rain (four inches!) in half an hour. JQ820 from SYD to BNE departed 16 minutes late at 1856 but arrived 28 minutes late at 1938, thereby delaying the returning JQ827 in its BNE departure from 1940 to 2025. If the storm hits the airport which seems not far off, perhaps this flight may be delayed more depending on how intense the rain is, although it would then require a dispensation to 'break the SYD 2300 hours curfew as with the time difference, a 2025 BNE departure can be very close to a 2300 hours SYD arrival.

At 2130 AEDT (2030 AEST in Queensland), the delayed JQ425 was taking off to the north yet bound for old Sydney Town, where it should arrive at about 2240 hours, approximately 50 minutes late. A320 VH-VQF is the plane.

 

[Melburnian1]

JQ827, the 1940 from BNE to SYD on Friday 19 February appears to have been cancelled although some sources show it merely as continuing to be 'delayed.' Looks like an extra night in not so sunny BNE for some.

 

[Melburnian1]

The problems to which AFF member MooNoi referred above may be the reaosn behind Saturday 20 February's cancellation of JQ43, the 0955 hours from MEL to DPS.

Due to yesterday's very unpunctual departure of JQ1 from MEL to HNL, the returning JQ2 (B788 VH-VKA) should be in MEL on Saturday 20 February at about 1756, 76 minutes late but this is not as late as the outbound flight was yesterday.

Following on from that, JQ35 from MEL to DPS had been delayed in its departure from 1845 to an expected 2030 hours this evening. On Sunday 21 February, JQ36 is forecast to arrive in MEL ex DPS at 0915 rather than 0745.

 

[Melburnian1]

On Sunday 21 February 2016, JQ952, the 0615 from SYD to CNS did not depart until 0905, with arrival expected at 1115 instead of 0820.

JQ812, the 0950 hours SYD to BNE has been cancelled. The 1000 to BNK ex SYD, JQ458 was expected to depart at 1035, 15 minutes ago. JQ766, the 1345 hours to ADL from SYD has been altered to leave at 1420 this afternoon.

JQ511 from SYD to MEL, the 1200 (noon) flight is anticipated to suffer a very severe delay, not departing until 1605 hours. One would hope that if there were spare seats on other JQ or QF flights that passengers would be automatically transferred to these. JQ508 in the opposite direction (northbound) has been altered to depart at 1410 instead of 0945 hours - an even worse delay. One gets what one pays for with JQ: the Melbourne to Sydney train might take longer but it is more reliable than this excuse for an airline, as are the other three airlines (QF, TT and VA) plying Australia's busiest route: JQ is the least reliable.

The 1305 hours JQ412 from SYD to OOL has been altered to depart at an expected 1340 with arrival 35 minutes late at 1400.

JQ515 (1340 hours SYD down to MEL) has been changed to leave at 1410. JQ438, the 1500 hours MEL to OOL has been changed to depart at a projected 1525.

JQ711 from MEL to HBA is expected to depart at 1540 rather than 1450, while JQ444 (MEL - OOL at a scheduled 1400 hours) is expected to be delayed in departing for 45 minutes.

JQ476, the 1540 MEL to NTL is forecast to leave at 1630 hours.

UPDATE: JQ458 did not depart SYD for BNK until 1055 and is expected to be similarly 55 minutes late arriving.

JQ715, the last of the night from MEL to HBA is forecast to depart at 2035 tonight in lieu of its normal 1945 hours.

JQ479 from NTL to MEL (A320 VH-VQA) is about 55 minutes late and set to arrive at about 2015.

 

[Melburnian1]

JQ91 on Monday 22 February, the 0230 hours uncomfortably timed from DPS across to CNS took off at 0433 (A320 VH-VFX) and should arrive at about 1055, an hour and 55 minutes behind time.

JQ730 from LST to MEL is timetabled to depart at 0810 but will depart instead at 1210, a very significant delay. This plane must have become defective in LST as JQ731 this morning arrived LST 15 minutes late at 0755.

JQ7730 - empty 'ferry' working? (although it is shown on the QF website as the 0825 departure that left at 0840) - took off from LST at 0845 for MEL (A320 VH-VGD.) If someone who has more information about this could fill us in that would be lovely.

The 0945 hours MEL to PPP, JQ832, is expected to depart 40 minutes late at 1025 while JQ508, the identically timed MEL to SYD has the same delay.

 

[Melburnian1]

JQ946, the 1115 MEL to CNS on Tuesday 23 February departed at 1221 and arrived at 1446, 71 minutes late.

JQ512, the 1250 from MEL to ADL was cancelled as was JQ703, the 1550 hours MEL to HBA while tonight's JQ780 (1940 hours MEL across to ADL) has been altered to depart at 2020 hours.

JQ1 from MEL to HNL, the 1700 hours did not depart until 1826 tonight and should arrive an hour and 35 minutes behind at 0740 (same day.)

 

[Melburnian1]

The Thursday 25 February JQ503 (0700 SYD down to MEL) did not take off until 0800. Operated by A320 VH-VQR, it should arrive about 35 minutes behind time at 0910.

As a result, JQ508 was shown as delayed in its MEL departure from 0945 to an expected 1020, but did not take off until 1101 and hence will be about 56 minutes late, arriving at 1206 - A320 VH-VGA is the aircraft.

The 1000 MEL to OOL, JQ432 (A321 VH-VWX) , took off at 1055 and should be at the OOL gate at about 1145, 40 minutes late.

JQ733 from MEL to LST is forecast to depart half an hour late at 1040 while JQ574, the early afternoon 1320 hours MEL to BNE will be similarly late.

JQ510 from MEL to SYD, the 1040, took off at 1136 in the form of A321 VH-VWU and should arrive about 40 minutes late at 1245.

JQ831 from PPP to MEL is about 55 minutes late and should be at the gate at 1705 hours: it is operated by A320 VH-VFO.

JQ438, the 1500 hours MEL - OOL (A320 VH-VFQ) took off at 1555 and should be at its arrival gate at about 1646 this afternoon, 36 minutes late. The MEL - SYD JQ514 was meant to depart at 1515 but did not take off until 1606 meaning an arrival time of roughly 1715, 35 minutes late, with VH-VWY, an A321 operating the flight.

 

[Melburnian1]

JQ951, the 1530 MEL arrival ex CNS is about 75 minutes late on Friday afternoon, 26 February 2016, thereby delaying JQ942, the 1610 returning departure to an expected pushback at about 1720.

 

[awkwardpaws]

Have someone I know about to be on the HNL-SYD JQ4, Feb 26 that got cancelled, and they got rebooked the next day via BNE. Not sure why.. but apparently JQ doesn't compensate for accommodation caused by their cancellation?

 

[Melburnian1]

Interesting awkwardpaws, because a few years ago there was negative media publicity about JQ not doing this; it started to give passengers overnight accommodation to try to counter the bad publicity.

Advice from the minority of AFF members who appear to use JQ would be appreciated.

Possibly connected to the unavailability of an aircraft of which AFF member MooNoi wrote about a few posts above, JQ7, the Friday 26 February 1210 MEL to SIN has been showing as delayed until a 2130 hours departure but that time has passed. JQ8 into MEL on Saturday 27 is supposedly due at 1210 (mere conincidence) compared with its usual early arrival time of 0620 hours. These alterations make for some very awkward arrival and departure times in SIN.

 

[Awesom Andy]

These alterations make for some very awkward arrival and departure times in SIN.

SQ11 from LAX/NRT arrives into SIN at 3.30am, so at least there will be cabs around.

 

[awkwardpaws]

Interesting awkwardpaws, because a few years ago there was negative media publicity about JQ not doing this; it started to give passengers overnight accommodation to try to counter the bad publicity.

Advice from the minority of AFF members who appear to use JQ would be appreciated.

Possibly connected to the unavailability of an aircraft of which AFF member MooNoi wrote about a few posts above, JQ7, the Friday 26 February 1210 MEL to SIN has been showing as delayed until a 2130 hours departure but that time has passed. JQ8 into MEL on Saturday 27 is supposedly due at 1210 (mere conincidence) compared with its usual early arrival time of 0620 hours. These alterations make for some very awkward arrival and departure times in SIN.

To give an update, got told that it was apparently "engine problems"...

But I wouldve thought since it is a 24 hour cancellation, there would be some overnight accommodation compensation. Surely its in the T&Cs of some sort?

 

[Awesom Andy]

To give an update, got told that it was apparently "engine problems"...

But I wouldve thought since it is a 24 hour cancellation, there would be some overnight accommodation compensation. Surely its in the T&Cs of some sort?

If it is a tech problem, they really should be providing accommodation, or at the very least, a reimbursement of some sort. Not sure if it's in the T&Cs though. However, this is definitely not a weather related problem - generally speaking, there are NEVER any weather related problem in SIN so if there aren't any weather events at the destination, it has to be tech.

 

[Melburnian1]

Awesom Andy, your points are valid but there is a third possibility: crewing difficulties, such as if a pilot or cabin crew member suddenly contracted chickenpox or a virus or (sadly, and I know it sounds improbable but it has occurred, though obviously extremely unusual) died. I too have never had any 'weather related problem' in SIN: constant rain, yes, but unmanageable, no. (Typical Singaporean efficiency - tick.)

Like you, I very much doubt that providing an hotel is in the T&Cs because what is in the conditions of carriage is that JQ (like many airlines) does NOT undertake to convey us on the date of our e-ticket.

 

[awkwardpaws]

If it is a tech problem, they really should be providing accommodation, or at the very least, a reimbursement of some sort. Not sure if it's in the T&Cs though. However, this is definitely not a weather related problem - generally speaking, there are NEVER any weather related problem in SIN so if there aren't any weather events at the destination, it has to be tech.

Hey guys - thanks for the responses, but I'm referring to JQ4 which is HNL-SYD, so yes, sounds like its not weather. I assume the plane is coming from SIN (which is why we are talking about SIN?)