Jetstar Delays/Cancellations

After a recent good run, it seems the MEL-PER route has returned to its old habits with the JQ972 8.00am flight across to the west (and the return journey JQ977) having been cancelled at least the past four days. All well and good if you're on a sector where there's a flight every hour or so and you are easily accommodated (however inconveniently) later on that day. However, there are two JQ flights per day at most on this route, with a wait of 15 hours until the next one - departing 10.50pm and arriving the wee hours after midnight into Perth. Not the ideal situation if you've planned an interstate weekend away.

As discussed quite frequently before (with Melburnian1 trying to get to the crux of this matter) - (a) how much notice do the PAX get of any change in schedule? (they are selling seats on these flights seemingly up until the day before) and (b) are you simply scheduled on this later JQ flight or scattered amongst the QF flights throughout the day? One can't imagine only two half-filled JQ flights being combined, so there must be a QF involvement here. Are these then prioritized according to QF status or JQ Max/Bundle ticket holders ? One may play the devil's advocate and say if they were guaranteed a QF flight and were given sufficient notice, you'd purposely buy a JQ ticket at a cheaper price and sit back, waiting for your "last minute cancellation" and told to hightail it over to T1 instead of T4 and head on up to the Qantas Lounge.

I know Melburnian1 has suggested in the past that, in fact, it may be the Qantas loads which are down on the day and, rather than disrupt those business & higher-fare paying passengers, it is a better business decision to change the plans of the mere Jetstar flyer. It would definitely be good to hear of any first-hand experience with this - I know nobody here seems to admit to being a Jetstar patron, but perhaps one or two are willing to come out from the shadows and give us some details.

There is a complaint about this allegedly occurring in September 2016 (posted on 5 September) on a website called 'Dontflyjetstar.'

So in this 'round' of occurrences it has been going on for a while.
 
On Sunday 23 October, the initial leg of JQ25 (0835 hours from MEL up to CNS) saw B788 Vh-VKI take off at 0916 with arrival suggested as 1128, 33 minutes late. This aircraft then proceeds at a timetabled 1215 hours to NRT so today that latter time will be mythical.
 
Also on Sunday 23 October, JQ773 (1230 - lunchtime - from ADL to MEL, A320 VH-VFV) took off at 1312 so arrival should be at 1457, 32 minutes behind schedule. JQ438, the 1505 MEL - OOL will be delayed as a result, maybe until about 1530 - 1535 in its departure.

JQ513 (1245 hours SYD - MEL) took off at 1329; A321 VH-VWU will deposit up to 220 passengers in the southern capital at an expected 1453, similar to the flight ex ADL at 33 minutes tardy. This looks like delaying JQ514, the returning SYD-bound ex MEL a little, as it is due out at 1520 hours, a busy time for MEL on most days except Saturday.

The 1435 hours MEL - BNE, JQ564, has been put back to about a 1510 hours departure as JQ734, the 1300 hours from LST was airborne at 1354. hence A320 VH-VGP should arrive MEL 52 minutes behind at 1457 this afternoon.
 
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Updating the previous post, JQ438 (1505 hours 23 October MEL - OOL) took off at 1558. A320 VH-VFV should arrive at about 1643, 38 minutes behind schedule.

JQ564 (1435 hours MEL - BNE) 58 minutes late with arrival of VH-VGP expected at about 1643.
 
Also on Sunday 23 October, JQ522 (1940 hours evening flight from MEL up to SYD) took off at 2043. A321 VH-VWU should arrive at around 2202, 57 minutes behind time.
 
JQ7, the often delayed 1215 MEL - SIN took off at 1249 on Monday 24 October - only about 15 minutes behind schedule - but is suggested as arriving at 1721, 31 minutes late. Aircraft is B788 VH-VKK.

Earlier, JQ43, the 1015 MEL - DPS took off at 1142. B788 VH-VKB should arrive at approximately 1350, 35 minutes tardy.

The 1140 OOL - SYD took off at 1229. JQ407 (A320 VH-VFV) should arrive at about 1444 this afternoon, 34 minutes late.
 
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Further to Monday 24 October's delays above, JQ564, the 1435 hours mid afternoon MEL - BNE (A320 VH-VGP) took off at 1533 so arrival is forecast as 1618, 33 minutes tardy.

Later (in the evening), JQ917, the 1945 hours TSV - MEL took off at 2017; arrival of A320 VH-VGY should be at 0020 on Tuesday 25, half an hour tardy.

The far longer distance JQ24 (NRT - MEL) should be 36 minutes behind schedule in arriving MEL at a predicted 0046 on Tuesday 25. B788 VH-VKA has the task.

JQ44, the 1445 hours from DPS down to MEL took off at 1532 with B788 VH-VKB likely to be at the MEL terminal at 2344, 34 minutes tardy.

JQ528 is continuing JQ's poor timekeeping on the busiest domestic route, MEL - SYD with its timetabled 2045 hours departure turning into a 2141 hours takeoff; arrival of A321 VH-VWY should occur at 2246, 36 minutes late and not long before curfew hits at 2300 (although touchdown not gate arrival time is the important one for curfew-beating purposes).
 
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JQ8, the Tuesday 25 October arrival in MEL ex SIN should be at the latter's terminal at 0753, 33 minutes behind time. VH-VKK is the usual B788.
 
Adding to events on Tuesday 25 October, JQ607, the 1525 hours mid afternoon SYD to AVV (A320 VH-VFD) did not take off until a very late 1723. It should arrive in the 'Geelong' airport at roughly 1845, 105 minutes tardy.
 
Heard announcement in BNE that JQ819 BNE-SYD was cancelled. That would have been as a result of JQ818 SYD-BNE cancelled.
 
On Wednesday 26 October, continuing JQ's less than impressive timekeeping on the world's fourth most popular air route , JQ521, the 1725 hours from SYD down to MEL took off at 1810 (A321 VH-VWX) with arrival at 1932, 32 minutes late, likely.
 
Numerous delays are continuing on Wednesday 26 October for all airlines on MEL - SYD - MEL.

JQ522, the 1940 hours from MEL to SYD with 220 seat A321 VH-VWX took off at 2046. Arrival should be shortly at 2151 hours, 46 minutes late.

The 2040 from MEL to ADL, JQ776 (A320 VH-VFV) was airborne at 2152. It should be at the ADL terminal 59 minutes tardy at 2229.
 
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Thursday 27 October has JQ58, the 2315 hours overnight (Wednesday 26) from DPS to BNE not having taken off until 0107 (Thursday), so arrival should be at 0820, an even 100 minutes delayed. The B788 is VH-VKE.
 
In further on Thursday 27 October, the 'cross country' JQ453 from OOL to ADL was meant to pushback at 1250 but was not in the sky until 1351, so arrival at a forecast 1654 will be 54 minutes behind time.

JQ477 (A320 VH-VFP, 1420 hours from NTL down to MEL) took off at 1502. Arrival will be at 1631, 31 minutes late.
 
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On Thursday 27 October, JQ522 (SYD to MEL, A321 VH-VWX) took off at 1803, 38 minutes after its timetabled 1725 hours pushback, so arrival should be at 1932, 32 minutes behind schedule.
 
Friday 28 October sees JQ605, the 0755 hours from SYD down to AVV delayed until an expected 1000 departure.

It appears that earlier this morning, JQ602 failed at AVV, as its departure has been altered from 0600 to 1205. Almost faster to take the train!

JQ11, the 0825 hours initial sector from MEL to OOL is showing as instead departing at 0930. Arrival should be at 1035, 65 minutes behind schedule. This flight then proceeds to NRT at a timetabled depature of 1130 so expect it to be late, but it is difficult to yet give an accurate estimate as to how much.

JQ560 (0730 hours fairly early morning from MEL up to BNE) took off at a very late 0946, so A320 VH-VFD should arrive at 1037, 117 minutes late. A delay of this magnitude is almost impossible to even gradually regain on a Friday with the typically high(er) demand for leisure travel than say a Tuesday, especially since it is a quasi long weekend in MEL with many Victorians not working on Monday due to Tuesday being Melbourne Cup Day, so we may see a JQ return rotation cancelled later in the day to assist this aircraft to get back on time. Shame about any delayed passengers.
 
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Continuing JQ's rather poor timekeeping on the world's fourth busiest air route, the Friday 28 October JQ528 (2045 hours from MEL up to SYD,. A321 VH-VWT) was airborne at 2125 with arrival forecast for 2242, 32 minutes tardy.

A longer flight, JQ783, the 1835 hours from ADL northeast to BNE did not take off until 2126. A 2259 hours arrival is forecast, 149 minutes after the scheduled at gate time of 2030.

JQ776 (2040 MEL to ADL) took off at 2135. A320 VH-VFD should arrive shortly at 2210, 40 minutes tardy.

The 2025 hours from SYD to PER, JQ988, was airborne at 2103; arrival should be at around 2301, 31 minutes late with A320 VH-VQG the plane.
 
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On Saturday 29 October, JQ7, the less than impressively punctual MEL to SIN that should depart at 1215 at this time of year has been cancelled.
 
On Saturday 29 October, JQ7, the less than impressively punctual MEL to SIN that should depart at 1215 at this time of year has been cancelled.
Yes I saw that on flightradar24. Any idea why? I suppose the pax have to wait for the next JQ7, or get a refund? That would be really convenient...
 
Yes I saw that on flightradar24. Any idea why? I suppose the pax have to wait for the next JQ7, or get a refund? That would be really convenient...

Not many AFFers admit to flying JQ, but surely of the more than 30,000 individual views of this JQ delays thread, some must.

We would all love some concrete information as to how JQ passengers on (in this instance) JQ7 were treated. Were they rebooked on TZ or SQ, QF or EK? Was an hotel provided tonight if passengers were unable to depart today and if they resided outside the Melbourne metropolitan area? Were taxi vouchers provided to local residents? Were meals included?

All this would be extremely helpful to prospective travellers even if many of us like me never use JQ.

Refunds are often of little help because fares on the day of departure can be sky high given that legacy and low cost airlines alike know that they have one 'by the...and....' to use an old fashioned expression.

And if one is travelling to a Requiem Mass or a wedding and one could not get time off work the day before, so time is of the essence, the purchaser (traveller) is not exactly in a strong bargaining position. Capping it all off, most travel insurance policies have an excess that costs extra to eliminate.
 

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