Lounge Access Help Desk

[admin]

Background to this thread
We have noticed an increase in the posting of questions regarding what Airport Lounges are available at specific airports when travelling on specific airlines. While one can be assured of access at the airline lounge when travelling on that airline (provided you have Lounge membership), thing start to get complex when travelling on a codeshare or partner airline.

Posting Guidelines
Please post your questions about Lounge access in this thread. Be sure to include the airline you are travelling on, the airport (and terminal, if known), and any Airline Status or Airport Lounge membership programs you have.

When answering questions, please include the original question. This will assist in readability and management of the thread.

(Special thanks to Princess Fiona for suggesting this new thread.)

 

[maureeng]

One other important qualifier, you must have a ticket issued by Qantas, i.e. the ticket number starts with 081.

I did have a qantas issued ticket

 

[maureeng]

That’s because QF and EK joint venture arrangement do not extend to all airports with serviced by EK

Thanks . Noted . At least I’ll get to try the Dubai first longe this Friday

 

[Quickstatus]

Sorry I’ve accidentally deleted my post you quoted.

It seems to be a confusing mish mash

Essentially in airports where EK and QF do not operate codeshares for each other expect no entry. No harm in asking though.

Even within the one world environment there are also exceptions. In SFO, QF ticketed and frequent flyers (unless it is rumoured the flyer is P1/CL) cannot access the very nice Cathay lounge (even though its One world) but they are instead shunted to the Airfrance run “Canteen” which has a contract with QF.

But In PEK, you are supposed to use the Cathay Lounge.

 

[maureeng]

Sorry I’ve accidentally deleted my post you quoted.

It seems to be a confusing mish mash

Essentially in airports where EK and QF do not operate codeshares for each other expect no entry. No harm in asking though.

Even within the one world environment there are also exceptions. In SFO, QF ticketed and frequent flyers (unless it is rumoured the flyer is P1/CL) cannot access the very nice Cathay lounge (even though its One world) but they are instead shunted to the Airfrance run “Canteen” which has a contract with QF.

But In PEK, you are supposed to use the Cathay Lounge.

Yes I always use the Cathay lounge in PEK which is quite basic so when I read we could use Emirates I got excited only to be turned away. Oh well I’m flying Emirates from PEK this Friday so will try it then

 

[rock86]

In regards to oneworld lounge access for connecting long haul international flights, does it only apply when connecting from/to short haul or domestic flights? Or is lounge access based on the class for your longest international flight for that day?

For instance, if I was to travel from SYD to HKG in J and was then connecting to a CX F flight to Europe am I only able to access the J lounges at SYD or because I am connecting to the long haul F flight in HKG do you then gain access to the F lounge in SYD?

And if I was flying Y from SIN-HND, but was then going from HND to the US in J, do I gain access to the J lounge in SIN due to my long haul flight being in J?

The actual explanation on the oneworld site isn't fully black and white apart from mentioning that a short haul flight is <5 hrs.

 

[serfty]

The actual explanation on the oneworld site isn't fully black and white apart from mentioning that a short haul flight is <5 hrs.

There is no actual definition of a "Short Haul" flight in the text; but there is definition of a "Long Haul" flight.

The rule is generally written in "black and white" terms (with the only grey area being no actual definition of a "Short Haul" flight).

If one presumes the likelihood that a "Short Haul" flight are all those that are not "Long Haul" flights, then a "Short Haul" is one that is not of more than 5 hours duration.

In that case, while one of the flights needs to be a "Long Haul", the other needs to be either 1) of 5 hours or less duration or 2) a Domestic flight.

Lounge access - over 600 lounges , multi destination flights

 

[Quickstatus]

Yes I always use the Cathay lounge in PEK which is quite basic so when I read we could use Emirates I got excited only to be turned away. Oh well I’m flying Emirates from PEK this Friday so will try it then

Yes except the lounge referred to the link above does not refer to which lounge but only the lounge which one world customers are allowed if eligible. Some lounges operates by one world airlines are not one world lounges per se and has specific rules of admission which may or may not extend to one world customers

The eligibility then depends on the specific lounge rules. In the case of QF F SYD your next onward flight needs to be a one world operated and marketed flight in F class. Subsequent F class flights are not eligible.

You might have better luck in SIN. However the other barrier is trying to convince the lounge dragons of your eligibility. Additionally Lounges have a “catchall” to stop anyone they don’t want to admit by saying the lounges “are full” tocwhich there is no recourse. This is particularly relevant in SFO where QF has bought access to another airline’s lounge while the very nice CX Marco Polo lounge does. It let in anyone lower than CL/P1 by saying “sorry the lounge is full “

 

[serfty]

The DXB Emirates lounges are only available to Emerald Members when there next flight is marketed and operated by Qantas. This will soon cease when Qantas stop flying though DXB:



The Qantas First lounge at LAX is operated by Qantas. As a result it is a oneworld lounge and oneworld rules do apply.



Contrast that with the QF & BA lounges at DFW - they are 3rd party operated lounges and oneworld rules may not apply.

 

[Quickstatus]

Except at QF F LaX the eligibility as stated is for first class and emerald passengers - so this replaces any other lounge in rules one world may have
That is if not an emerald passenger your next onward will need to be in F. Subsequent flights in F do not make the passenger an F passenger just whatever their next onward class is.

 

[rock86]

Rito, so a no in SYD & a maybe in SIN.

Reason I ask is award planning, I'm looking at routes and taxes. Starting our multi-city trip out of HKG with a connecting J flight to HKG will save more then a grand on taxes & fuel surcharges between my better half and I, a considerable saving. But I was hoping to experience the F lounge in SYD, but not for (effectively) a thousand dollars, will have to be another time.

 

[Quickstatus]

I believe the lounge rules as stated by each individual lounge you wish to access will always trump the OW Rules.

I suspect in SIN you will be out of luck as well because it’s not a one world lounge but a dnata operated lounge with specific access rules for JAL passengers

SIN is such a good airport you don’t really need a lounge!!

 

[MEL_Traveller]

In regards to oneworld lounge access for connecting long haul international flights, does it only apply when connecting from/to short haul or domestic flights? Or is lounge access based on the class for your longest international flight for that day?

For instance, if I was to travel from SYD to HKG in J and was then connecting to a CX F flight to Europe am I only able to access the J lounges at SYD or because I am connecting to the long haul F flight in HKG do you then gain access to the F lounge in SYD?

And if I was flying Y from SIN-HND, but was then going from HND to the US in J, do I gain access to the J lounge in SIN due to my long haul flight being in J?

The actual explanation on the oneworld site isn't fully black and white apart from mentioning that a short haul flight is <5 hrs.

only when connecting to or from shorthaul/domestic. Two long haul flights mean access based on class of service for your next flight. In your case SYD-HKG is long haul, do the business lounge.

 

[jase05]

Flying EK J class in a few months and sometime during my trip I will become WP and was hoping to check out the DXB F lounge on the way back. Probably a dumb question but in general how long does a status upgrade from SG to WP take to come into effect and will there be any issues?

 

[blackcat20]

Flying EK J class in a few months and sometime during my trip I will become WP and was hoping to check out the DXB F lounge on the way back. Probably a dumb question but in general how long does a status upgrade from SG to WP take to come into effect and will there be any issues?

It will update as soon as the required status credits post to your account.

 

[jase05]

It will update as soon as the required status credits post to your account.

Thanks.
Haven’t got many flights planned between now and then but by my calculations I should achieve it by time I complete the first 2 legs of the trip.
You don’t see any trouble on EK’s side in accepting it?

 

[JessicaTam]

Thanks.
Haven’t got many flights planned between now and then but by my calculations I should achieve it by time I complete the first 2 legs of the trip.
You don’t see any trouble on EK’s side in accepting it?

As long as it is reflected on your BP - i.e. the SCs have credited - you will be fine.

 

[Bazzi]

Not sure where to post this and I can't find any info in other posts or on QF website so I need help from the experts.
Friends are flying SYD SIN in J on QF and connecting to SIN CMB in Y on UL - award ticket/one itinerary - will they be able to access the QF lounge on arrival in SIN?
Thanks

 

[JessicaTam]

Not sure where to post this and I can't find any info in other posts or on QF website so I need help from the experts.
Friends are flying SYD SIN in J on QF and connecting to SIN CMB in Y on UL - award ticket/one itinerary - will they be able to access the QF lounge on arrival in SIN?
Thanks

As long as the SIN QF lounge is open, you should be able to.

Lounge access - over 600 lounges , multi destination flights

• Connecting between oneworld marketed and operated flights:
  • First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).
  • Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.
  • You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight.

In your case SYD-SIN is long haul, and SIN-CMB is short haul.

Flying UL, you also have access to the Dnata lounge in SIN, although as they are a contract lounge, they may take a bit of convincing.

 

[Danger]

It's interesting that with the combined international and domestic J lounges at Perth T4, Qantas is restricting Platinums to one guest when accessing the lounge as an international lounge, but still two when accessing the lounge as a domestic lounge.

 

[Optics]

Hi, I'm WP and flying out of Melbourne tomorrow on QF8409 (EK409) departing at 5am . I believe the FLounge doesn't open till 5am, and QF Bus Lounge till 3.45am. I can't find what time the EK Lounge opens, does anyone know? Also any comparison between the EK and QF bus lounges? I've not departed that early before, how busy is immigration etc, how early do I need to be at the airport? Thanks.