Macquarie Bank takes over from HSBC

[aussieboozer]

No new cards for me yet. But I was one of the last to receive the statement with the mention of the new changes, so not surprised I am at the end of the process. Receive an email offer of 10% off for activating before April 25th. No bonus points offer for activation yet.

No sign of any new cards for me. I did get the annual fee charge reversed last month by calling to cancel so will probably keep it for a while to see if any no annual fee for life deals come up from other providers.

 

[Warks]

My new card arrived and as I hadn't got around to getting another card I just went with it. They have been promising all sorts of lures to activate the card with the big 10% off the next Woolies shop being the main one. Woohoo! I received an email giving me a login to use but was told to use the password I'd been sent. As I'd received no password I had to call to activate, which just meant me being given a password over the phone. Anyway I had to stop using the old card straight away and change over a few automatic payments.
Today I got a survey asking me how the phone call went (which I rated highly as I got what I wanted quickly) but then there were the next questions on whether I'd recommend the card and how I rated it - gave some low ratings. Then I had the chance to tell them why and said their fees were too high and since the 'enhancing' (no I didn't use that word) of points earn this was now a secondary card and I'd be looking to cancel in the next 12 months unless that changed. I'm sure they'll be panicking now.

 

[amaroo]

FWIW, after reading the bpay issues I called WOW yesterday and advised I wanted to make a payment. They advised me to activate the new card before making the payment - told them not interested in doing that (waiting for the 5k offer ) so they made an adjustment on the account and the payment is showing this morning They also said anytime I wanted to make another payment I should call so that they can make the necessary notes for next day payment.

 

[burmans]

FWIW, after reading the bpay issues I called WOW yesterday and advised I wanted to make a payment. They advised me to activate the new card before making the payment - told them not interested in doing that (waiting for the 5k offer ) so they made an adjustment on the account and the payment is showing this morning They also said anytime I wanted to make another payment I should call so that they can make the necessary notes for next day payment.

What a joke, they can't force you to activate and do they seriously think they can not accept your payment. I wish someone would report this to FOS, this is not acceptable behaviour!

 

[Aussie_flyer]

Theres no problem paying the account with bpay. Just pay it as i did 5 times in the last 3 weeks . It hits the account within a few days.

No need to call.

Im not sure how many more times i can repeat myself

 

[amaroo]

Theres no problem paying the account with bpay. Just pay it as i did 5 times in the last 3 weeks . It hits the account within a few days.

No need to call.

Im not sure how many more times i can repeat myself

If you want to pay and spend ... a few days, is a few days too late!

Repeating yourself probably means no one is listening to you lol

 

[dodgeyhack]

Got my March statement today and it appears I've been given 1pt per dollar for the whole lot.

 

[Scr77]

Got my March statement today and it appears I've been given 1pt per dollar for the whole lot.

That would be correct. Time to restrict to $2,500/mth till anual fee due.

 

[Aussie_flyer]

If you want to pay and spend ... a few days, is a few days too late!

Repeating yourself probably means no one is listening to you lol

Funds were available next morning every time i did it. But the statement entry was not updated for a few days

 

[ozflier]

That would be correct. Time to restrict to $2,500/mth till anual fee due.

I'm moving some payments across to Amex.

For BWS and Woolies Caltex stations, now for example , I use the Amex and get my EDR card scanned separately.

I justcan't believe that Macquarie don't recognise their flawed reasoning.

 

[ellen10]

For BWS and Woolies Caltex stations, now for example , I use the Amex and get my EDR card scanned separately.

This is what I do for most of my spending.

 

[ComeFlyWithMe]

Just received the 2000 point offer. Will be holding out until the bitter end to see what their best offer is.

Card will be cut up regardless.

 

[ellen10]

Yes I just got the 2000 point offer.
Should I hold out for 5000 points?
I will be keeping the card.

 

[amaroo]

Yes I just got the 2000 point offer.
Should I hold out for 5000 points?
I will be keeping the card.

Me three. I'm holding out for the 5k I'm keeping this one as the CBR friendly cards are dropping like flies .... 0.5/$ is starting to look like one of the better ones. lol

 

[tgh]

me four…waiting waiting…...

 

[NM]

My new cards arrived Friday. Filed in drawer as no rush to activate. Received 2000 points offer today.

 

[Jacques Vert]

Received both a text message and an email today reminding me to take up the 2,000 point activation offer. "Time is running out".

I have until 25 April to decide so am hanging out for a better offer.

JV

 

[Skrambled]

got the 2k points offer today via email. Also holding out whilst I look for another card.

 

[Flying Fox]

got the 2k points offer today via email. Also holding out whilst I look for another card.

I went to HSBC QF VISA card. Made my first ATO payment and bingo; 1 QFF point/$1.

I'm happy again.

 

[rmcmahon]

I activated my new card at the start of March after receiving the 5k offer. The 5k points are now showing in my Woolworths money account - I expect that they'll land with Qantas once I receive my next statement.

As an aside, the customer service I have received has been absolutely atrocious since the change from HSBC.