I know , I feel terrible ! I doubled checked the ticket home and names are correct ! I booked them j class home with Thai airways from Munich to Perth with lifemiles points . So at least they will taste business class once, just not quite the same standard !
Exceptionally disappointing. That's a lesson to be learned for all of us. Such a simple thing becomes monumental. My wife has a hyphenated surname and that too is a right royal PITA. No booking engine will accept hyphens (at least not that I've come across) and I'm just waiting for the day someone says ... "but that's not her name"!!!!
Yes there are other ways to reconcile the person to the ticket. DOB, email, phone , address, method of payment.
They said virgin in Adelaide were very nice and did everything , they rang velocity and asked them to change her name but they said they need 24 hours , they rang Etihad in Sydney to see if they will allow it but they said no. Mum said they had mangers in Sydney and Brisbane on the phone, they tried everything . A hard lesson to learn. I wondered how mum had gotten away with the velocity account only being sue and not Susan for so long . They have only flown domestically with virgin and after looking at her car license it says SUE. So up until now , when she has checked in domestically she has shown her car license as ID. I just wished I checked the name when I booked the ticket through velocity when it pre filled her name in.
By the sounds of it, it's likely that the flight was under airport control at that point and no changes possible.
combined with my surname, and what a pain in the neck it is). I had to make a VA phone booking due to VA web issues and the GCC lady used my wifes surname for my daughter rather than my daughters surname. I only noticed on check in (at the airport) and they tried and tried to get the name corrected (including telephoning supervisors and basically everyone except JB) and eventually became resigned to the fact they could not because the aircraft was, at that point in time, under airport control. It was only 2 x domestic sectors so they let her fly with alternate ID, but that event led me to believe that once the flight is transferred to airport control, the airline cannot make name changes.
does booking a trip to South Korea count ?? Particularly with a trip to the JSA/DMZ area? Where they specifically get you to sign a waiver releasing them - the authorities - from responsibility if you get shot/blown up or similarly harmed whilst on the tour - that is only for the day !!! But i am still going....
