- Joined
- May 22, 2009
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I was travelling from MEL to KHR and then onto mainland Europe. I arrived in T3 (QF F) and my connecting flight was from T5 (BA J). I was on a USDM-issued ticket. About a week before the flight I received an email from BA with the headline "Pre-flight services email". The first item in the email was "Request a Spa treatment--As a First passenger you can pre-book an appointment at The Elemis Spa before you travel.--Spoil yourself before you fly. Spas are available in Terminal 3 and Terminal 5.--To book an appointment please call: 0800 408 7667 from inside the UK, or +44 161 448 3013 from outside."
I called the number and I was told I was not eligible. I called it again a couple of days later and the reservation was taken and a confirmation number was provided. The outcome was described above.
I understand now. QF F passengers have no access to Spa treatments at T5. I'm not sure why the email system incorrectly sent it out to you. The first agent telephoned was correct.