NAB Qantas Signature 115k QF points for $395 AF - Pointhacks exclusive

[RoMambai]

I’ve played this game plenty of times. When you say “give me xx_ because they wasted so much of my time” the FOS will happily say “nope, can’t do it”.

Just out of curiosity, what do you think would represent fair compensation to you as a result of NAB's actions in this case?

 

[N860CR]

Few extra points wouldn’t hurt. If they’d been honest in the beginning I wouldn’t care, but the time wasted dealing with secure messaging, social media, complaints etc is frustrating. More so the fact that they never even bothered to respond to my formal complaint without me chasing it up, and are again not responding to me.

 

[RoMambai]

Fair enough. I assume you've had your annual reimbursed also?

 

[N860CR]

Yep months ago. So that was a start. That said, it was just done and I never received any info as to why (and has not been mentioned since).

 

[kpc]

Got a response from FOS this am asking for NAB's response by 24 Sept.

 

[N860CR]

Got two letters in the mail (yes mail) today from NAB. Both are basically the same, signed by a different case manager. They say “due to the delay in obtaining information for your case, we need more time”. One said I could escalate to the FOS “but they’d rather I give them time”, the other didn’t mention it.

The whole thing is pretty comical.

 

[UncleScotty]

Not seeking anything but just adding myself to the list of problems everyone else is having.

I had my first statement in June which I still haven't had my points paid out. They said something about my QF membership was incorrect in their system. They fixed it and said "ALL" my points will arrive in next cycle. My second statement of points plus the 115k bonus was thankfully paid out. But without the points from the first statement. My third statement came in August and no points were given. I called them again and could only give a generic "we're having issues with the system". How hard can it be when Citi, ANZ, AMEX can have points paid out consistently!

 

[Dr Ralph]

How hard can it be when Citi, ANZ, AMEX can have points paid out consistently!

These aren't without there problems as well.

Citi, in particular, is disastrous.

 

[UncleScotty]

These aren't without there problems as well.

Citi, in particular, is disastrous.

Bugger eh?! I guess my luck ran out with NAB

 

[Jubas]

Have been having similar dramas with my card too:

• My monthly points are coming through ok, so the transfer/account details are obviously set up properly
• I met the criteria for spending on the 4th of June, about week 5 of the card - I rang up and asked what was happening with points in early July and was told they'd be there early August.. of course, no bonus points
• I called them late August and asked for the latest.. "early Sept"
• the 90 day limit passed on Sunday, so I rang again today "we ordered them yesterday - wait another 5 business days"

I've just lodged a complaint with NAB. I think I've had to ring them four times to find out what's going on, and am still yet to have the points. I've asked for the annual fee to be refunded. The T&Cs of the card are quite explicit about 90 days

 

[Pcoder]

Yeah, I've had issues too. I'm passed the 90 days too.

For a "Premium" card the service level has been woeful. I'm asking for a annual fee refund as well but continuing with the "Premium" service they haven't contacted me yet.

 

[kpc]

Got a response from FOS this am asking for NAB's response by 24 Sept.

Have been contacted by a Senior Case Manager from NAB who is now reviewing my case....

 

[cvmceg]

Have been contacted by a Senior Case Manager from NAB who is now reviewing my case....

Please keep us updated

 

[nightelves]

Anyone know what happen if you close an account with Nab and there's still bonus points that haven't been transferred across. Do you lose those points?

 

[Dr Ralph]

Anyone know what happen if you close an account with Nab and there's still bonus points that haven't been transferred across. Do you lose those points?

I'd be confident in saying the answer is yes. But I have seen strange things happen sometimes. EG. St George awarding birthday bonus points months after you closed your account. But why risk it? Wait until the points transfer and then close the account.

 

[Jubas]

So my latest statement has the bonus points on it, and I've been told they were 'ordered' on Tuesday, but they're still yet to show up in Qantas. Fingers crossed they arrive in the next few days

 

[nightelves]

I'd be confident in saying the answer is yes. But I have seen strange things happen sometimes. EG. St George awarding birthday bonus points months after you closed your account. But why risk it? Wait until the points transfer and then close the account.

The thing was I didn’t expect them to award me more points after I closed my account. Was shock to see that many points. However I have been told the points will transfer which is a good thing.

 

[Ken1]

With no points being transferred to my QFF account after my first NAB statement and then receiving the 100K bonus points but only half the earned points in my QFF account from the second statement I have received the third statement today. The number of points to be posted is correct for the spend this month but there is a notice at the bottom of the statement "We need your Qantas Frequent Flyer membership details. Unfortunately, the Qantas Frequent Flyer membership number we have for you is incorrect. You will not earn points on your NAB Qantas Credit Card until you provide NAB with your Qantas Frequent Flyer membership number. To do so, please call us.........." There is no mention of the missing points from the first and second statements on this statement.

Some of the points I'm owed were posted to my QFF account last month but now my QFF number they have is incorrect? How hard can it be? The notice listed hours to call for both Mon-Fri (7am-9pm) and Sat,Sun (8am-6pm) so I called this morning (Sunday) and was then told that the loyalty team is only there Mon-Fri so I'll call back tomorrow.

 

[Jubas]

I've also double checked with our Loyalty team and confirmed the bonus
points will be allocated with your next statement, scheduled for 01/10/18.
Please note it generally takes 2 business days after the statement is
issued for the points to reach Qantas - thanks for your patience!

Half the annual fee refunded, but pushed back another month. Not good enough in my mind, so I'll push for more

 

[Pcoder]

Half the annual fee refunded, but pushed back another month. Not good enough in my mind, so I'll push for more

I got the whole Annual fee refunded, so definitely ask (nicely) and just push the point of 90 days plus (if you can). I did a feedback form response and highlighted all the trouble I had and it seemed to work, but remember to start off nice.

A positive thing is that I have now received my bank statement and it has credited the 115k (Although not appearing on Qantas yet).