NAB Qantas Signature 115k QF points for $395 AF - Pointhacks exclusive

[Jubas]

I can't speak for the Dr but I would actually prefer the points....

I would prefer the points too actually. It's about half a return business trip to Europe, which is worth way more than $1.5k

 

[kpc]

I'm in the process of lodging a complaint with FOS.....everyone should as it hurts NAB by costing them $$.
edit: .
PS: took about 30 minutes, and really was quite easy and straightforward! Tips: have all your documents ready for uploading, suggest writing your comments in a word document (so you can spell check etc) and just copy and paste into the online form If NAB receive a flood of FOS complaints, they might try and fix this problem.....

https://www.fos.org.au/resolving-disputes/before-you-lodge-a-dispute/

Please keep us updated

I have resolved my case with NAB after my complaint with FOS...whilst I still haven't received my missing QF points, I'm very happy with the result ..ps pls don't ask about the compensation as I'm not prepared to disclose it publicly or by PM either but just wanted to let you guys know it was worth the effort to make a written complaint to FOS.

 

[N860CR]

I'm sick of waiting for the idiots to get back to me, so I've fired it off to the FOS.

For what it's worth, the complaint was lodged at the start of July. So far all I've received is three template letters in the mail and one email from the case manager that requested a response from me, however that response was ignored.

 

[kpc]

Wow....NAB can really move quickly if they have FOS on their back! Again guys I urge you to complain to FOS and ask for what you consider appropriate compensation. My last post in this thread for now

 

[rcn]

Card account opened in June.

Rang NAB loyalty asking why a not a single point (regular spend nor bonus) has posted despite minimum spend being made well within the required time. Was told they had recently changed platforms, and they were unable to see my card spend prior to August.

I was told to email loyalty department my previous statements as they were unable to access it. (Separate departments apparently).

Bunch of muppets. Told them next contact will be via FOS if nothing posts by next month's statement.

 

[Pierre_a]

My issue remains unresolved with statement number 3 - not a single point showing on statements at all.

I have had a letter from NAB complaints posted to my secure messages with the same date as my statement indicating they are still investigating.

The clock is rapidly ticking down on my 90 day bonus point deadline so I will be preparing a separate complaint to address that. Hopefully I can make these points cost positive when I eventually get them..

 

[chickenscraper]

I've had my $395 annual fee refunded within a day or so of lodging a complaint using their web form.Still no points though.

Also they lodged 2 enquiries on my credit file when I applied, still chasing them to remove one.

 

[burmans]

I've had my $395 annual fee refunded within a day or so of lodging a complaint using their web form.Still no points though.

Also they lodged 2 enquiries on my credit file when I applied, still chasing them to remove one.

Worth requesting this also with the credit bureau!

 

[zenyattamondatta]

Quick shoutout to skl for providing me with a template for complaining to the FOS... this signup offer quickly went from being one of the most annoying I've had to deal with to by far the most lucrative.

 

[Jubas]

Quick shoutout to skl for providing me with a template for complaining to the FOS... this signup offer quickly went from being one of the most annoying I've had to deal with to by far the most lucrative.

Are you able to tell us specifics? Seems to be a somewhat sensitive subject!

 

[N860CR]

Yes can we at least get a bit of an idea (seeing plenty of us are going to be lodging FOS complaints about this). There’s no real issue with disclosing a resolution.

 

[zrach]

Should I cancel a cc with 15k limit before applying for this one?

 

[Vacuity21]

Yes can we at least get a bit of an idea (seeing plenty of us are going to be lodging FOS complaints about this). There’s no real issue with disclosing a resolution.

Agreed - I don't know why there's such secrecy.

I was promptly offered $1.5k as well after raising a complaint through the online form.

 

[N860CR]

Agreed - I don't know why there's such secrecy.

I was promptly offered $1.5k as well after raising a complaint through the online form.

So again that’s instead of getting the points?

 

[Vacuity21]

Yup, that's correct. It was heavily implied that they have NFI when this would be fixed.

It's worth noting that even my usual monthly points didn't arrive this month, so it seems their system issue is getting worse and is not a priority to fix.

 

[N860CR]

Ok no worries. Just confirming. My preference is to receive the points (whenever.... no real rush).

Really not sure why it’s so hard for them to do a manual transfer???

 

[nightelves]

Guys not sure if this would help but it might be worth a call to nab to have them delete your Qantas number and re-add it again. I know when my Qantas number was added everything went smoothly afterwards.

 

[Pcoder]

My points have finally come through

 

[Jubas]

Bonus points came through for me, but no August points.. sigh

 

[kpc]

Bonus points came through for me, but no August points.. sigh

Ditto for me as well but no June or August points but these only total just under 5K