NBN Discussion

[moa999]

Any FTTN or FTTC work has the potential to impact ADSL (in some cases it may majr it better)

But at least with FTTC you've got the better of the MTM optuons

 

[Quickstatus]

Any FTTN or FTTC work has the potential to impact ADSL (in some cases it may majr it better)

But at least with FTTC you've got the better of the MTM optuons

The non FTTP options but yes much better than the others.

Under “technology choice program “ you can convert to full fibre after the FTTC is built for your premises

 

[jb747]

Under “technology choice program “ you can convert to full fibre after the FTTC is built for your premises

And that's why FTTN will be such a dog in future years. FTTC can be upgraded by the end user's choice. FTTN will be that way forever, with no upgrade options. My 40 meg is all I'll ever see, no matter how much the rest of the world moves on.

 

[NM]

At 500m you should get better than 64/22.
How many phone outlets in your house?

And if they had incorrectly put you on a 25/5 plan then sync should have been exactly 28000/6400.

The line comes in to a single wall socket, with all other points in the house isolated form the incoming line. I know my copper has always been poor as my ADSL was poor (4-5Mbps download) and voice conversations scratchy.

My bill shows Speedpack 4, which is 100/40. But there was definitely some policing/shaping going on limiting actual throughput to 25/5 even though modem sync was way higher.

For about a day, before it all died last month, I was getting modem sync speed up to 79Mbps. After they "repaired" the node I get 65/23 with the Optus coughware modem, but only get 58/22 sync with a Cisco 1941 router with VADSL EHWIC card installed. I think the Cisco card is a little more conservative regarding SNR than the Optus modem.

To use the home phone service, I have continued using the Optus modem, with WiFi disabled and handing off to my Cisco 1941 with PoE switch module for my 4 x Cisco WAP371 APs. Much better WiFi coverage and performance than the toy that Optus provides for WiFi.

Now waiting for Optus to tell me how much compensation I will receive under the CSG before I close the case with the TIO. My understanding of the CSG as defined by ACMA and that of the Optus Customer Relations Group person differ. Until our interpretation of the legislation is aligned, we are in dispute.

 

[NM]

A few posts up thread mention a Customer Service Guarantee and compensation when things go wrong. Is this something specific to your agreement with the ISP or something that everyone is entitled to with NBN?

The CSG is defined in legislation "Telecommunication (Customer Service Guarantee - Retail Performance Benchmarks) Instrument (No, 1) 2011". There have been a few minor amendments since then relating to waivers.

See: Telecommunications (Customer Service Guarantee - Retail Performance Benchmarks) Instrument (No. 1) 2011

It only relates to a primary phone service such as a home telephone service. A CSP can ask their customer to agree to a waiver of the CSG under certain circumstances. Internet services are explicitly excluded, but when the primary telephone service is moved to the NBN connection, the phone service is still covered by the CSG unless your CSG has negotiated a waiver. Telstra is not allows to waive the CSG and Optus does not waive it. Some of the smaller providers do ask their customers to agree to a waiver and the process for obtaining such agreement is clearly defined in the legislation.

Some good information here:

About the Customer Service Guarantee | ACMA
Customer Service Guarantee: FAQs | ACMA

I do note that under the legislation, the CSP is supposed to notify their customers of their CSG obligations and the customers rights as soon as practicable after the commencement of a CSG service and at least every two years while the service continues. I cannot find any reference to my CDG rights or the CSP's CSG obligations in any communication from them, including checking my last 2 years worth of invoice fine-print. So I will be asking how they have complied with this part of the legislation.

 

[rogerkambah]

So our street has been wrecked for the last four months for nbn instal and is due to be active in May. So tell me it’s not a coincidence that since the most recent work our internet has been absolute rubbish just to make us sign up to nbn?

Happened to me too while nbn being installed in our hood. Has now settled back to 8.0 - 9.5mbps.

 

[Pushka]

Currently, when it’s working it’s 4.9 mps download and .9 mps upload.

Happened to me too while nbn being installed in our hood. Has now settled back to 8.0 - 9.5mbps.

 

[Quickstatus]

Currently, when it’s working it’s 4.9 mps download and .9 mps upload.

whats the problem then,

I hardly see more than 4 on the best days spread across a household with 2 Screen-agers

 

[Pushka]

whats the problem then,

I hardly see more than 4 on the best days spread across a household with 2 Screen-agers

It’s often not working. And I’m the only one using it.

 

[moa999]

Some of the smaller providers do ask their customers to agree to a waiver

I think it's almost all afaik.

Should be noted that CSG only applies to voice services and not Internet.

 

[Buzzard]

Apparently it’s going to be FTTC which is good I think?

Apparently we are getting FTTC too.
A sparky I know strongly suggested we upgrade to FTTP (at our expense) which I would consider if we were staying.
AFIK NBN Co. need to do the upgrade.

 

[Quickstatus]

Apparently we are getting FTTC too.
A sparky I know strongly suggested we upgrade to FTTP (at our expense) which I would consider if we were staying.
AFIK NBN Co. need to do the upgrade.

The upgrade can only be done after FTTC instal has completed. Then apply via Technology Choice Program for a quote from NBN who does the upgrade.

 

[Pushka]

Apparently we are getting FTTC too.
A sparky I know strongly suggested we upgrade to FTTP (at our expense) which I would consider if we were staying.
AFIK NBN Co. need to do the upgrade.

Well you are just up the road

 

[OZDUCK]

Reading all these posts lately is making me nervous. The preparation work for the NBN has been completed in our area of Perth and we are due to have it available in a month or so (FTTN). What to do, what to do?

 

[moa999]

If you have any crackling on your phone, call Telstra now.

If you have more than one point, think about getting someone to fix that

 

[NM]

I think it's almost all afaik.

Should be noted that CSG only applies to voice services and not Internet.

It does apply to the telephone service delivered via NBN for both Telstra and Optus customers, and possibly some other CSPs.

 

[OZDUCK]

If you have any crackling on your phone, call Telstra now.

If you have more than one point, think about getting someone to fix that

No crackling, luckily. Yes we do have more than one point and I am aware that I must do something - probably buy a new phone with multiple handsets.

 

[Pushka]

I’m more peeved that my front of street has been dug up. The only use we have for our telephone is for alarm monitoring. There is no phone attached to it as we would get multiple spam calls a day. I took it out for a few weeks then was curious and plugged it back in. Within the hour I had an Indian call centre so I pulled it out permanently. So I think the transition will be ok when I can be bothered. My sons place was transferred to NBN a few months ago, he is right near the node and the speeds are blistering. He’s had no issues at all and we never had a phone line installed in that place other than for Internet. It’s an apartment block. In Melbourne the apartment has NBN and it’s rather pedestrian. On Punt Road. Have no idea where the central area is.

 

[Quickstatus]

I’m more peeved that my front of street has been dug up.

Thats one argument for MTM. Digging up streets AND driveways for FTTP. Or in your case digging up street for FTTC. The NZ method of microtrenching has major benefits but the main downside is that its so close to the surface with all the associated problems

 

[Pushka]

Thats one argument for MTM. Digging up streets AND driveways for FTTP. Or in your case digging up street for FTTC. The NZ method of microtrenching has major benefits but the main downside is that its so close to the surface with all the associated problems

Well currently I have nothing. No internet or telephone line. I am tethered to my mobile. I have for the last hour been on hold to Telstra. Haven’t even spoken to anyone yet. On hold.