NBN Discussion

[amaroo]

Incorrect imho. If you are close enough to the node you could get 100/40 now. When they switch off ADSL speeds might increase for those on lower speeds.

.

Like I said, FWIW! Pretty funny all round given the Telstra agent wouldn't/couldn't tell me how far I was from the node without me signing up first. Yes, I told him, No thanks!

 

[moa999]

For those on FTTN and wanting to estimate how far they are from the node.

This was posted on Whirlpool as to how to find your pillar. Generally (but not always) an FTTN node will be built next to a pillar. (In some areas they are scrimping and sharing a node between two pillars)
Also suggests you request a dial before you dig report to get a sense as to how the cables run.

Go to http://www.nationalmap.gov.au then
----> click add data ----> National Datasets ------> communications -------> Broadband ADSL Quality.

Then zoom the map to your area, find your street your pillar will be in that boundary. So just refer back to your dbyd map or take a drive.

The pillar will generally be in the corner of the map, closest to your exchange. It might be upright, might be underground.

 

[moa999]

Indeed! A very good deal. I wandered off for a look at this but alas, its limited to FTTB.

TPGs FTTB offerings are great value but generally limited to medium-large apartment complexes near CBDs and within 1km of the former AAPT fibre area.

Shows how cheap internet could be for some, if you didn't have to roll out a national network (including satellites and wireless towers)

 

[ajw373]

FWIW I was told by a Telstra agent not to bother paying extra for faster speeds until the ADSL line was disconnected 18 months after activation.

Only reason I can see for this is because during the period of co-existence the minimum guaranteed speed on VDSL (FTTN) is 12Mb/s, whereas once ADSL/Telstra is removed from the picture it is meant to be 25Mb/s.

But those are minimums not maximums, so nothing stopping you going for a higher speed if it is what you wanted, and unless I am mistaken if that speed cannot be achieved your service provider should be able to downgrade your package to the lower speed at no cost.

Also can I point out that the speeds above are the speed of your connection. Throughput, which is the amount of data you can pass over that link is a different kettle of fish, that many confuse with speed. Point being just becuase you have a high speed doesn't mean you can use it all. Many service providers are not buying sufficient CVC, which is the charging mechanism between NBN and service providers. End result you may have a 100mb/s service that may only pass 20mb/s during peak times. And this is not just effecting the small NBN service providers, some of the name providers are just as guilty.

 

[jb747]

3 weeks since I was supposedly connected. Still does not work. NBN are literally an impossible company to deal with. If it works for you, then good luck, but if there are any issues, then too bad for you.

 

[moa999]

3 weeks since I was supposedly connected. Still does not work. NBN are literally an impossible company to deal with. If it works for you, then good luck, but if there are any issues, then too bad for you.

Do you feel your RSP is doing enough jb747?
As I understand all communications need to go through your RSP

 

[Jeffrey O'Neill]

Dealing with NBN is like drowning in sewage.

We had an issue for a customer as one of the first activatd on HFC.

NBN flat out refused to accept there was an issue with their network.

It took about 8 weeks to get the customer finally up and running, 5 to 6 of which was an (un)merrygoround of being told nothing to see here fix it yourself. It took reaching out to someone within NBN we knew to ask for help in getting around the round blocks we were facing.

When NBN finally accepted there was an issue with their network, it was nearly a month before they had resolved it.

As a customer I'm sure at some point you start to question is your RSP just blaming nbn because they don't know what they're doing.

It's also disappointing to tell a customer their FTTN speed is as good as it gets as it's faster than the minimum nbn will support at your cable length.

 

[jb747]

ISP seems to be doing the right thing. Monday I'll look at a appointment with the local MP. Maybe she'll have more clout.

 

[RB]

NBN have been working on our street the last 2 days. Must say I was a bit surprised they have perservered in todays weather-maybe I am used to the council & RMS

 

[cove]

NBN uses contractors and councils have employees.

 

[straitman]

I just looked and NBN is now available in our area.



The catch: Further work is required to connect to our house :!:

 

[jb747]

Feedback at this point is that NBN have connected the wrong line, as the Telstra records were not correct. To fix the issue they need to spend more time than they are willing to, so they've declared it to be an infrastructure fault, and too bad for me.

No avenue to get back to my old DSL connection, even though it's physically still connected. Can't reopen the account, because the number has ported to the NBN (!).

So, all I can say is think very carefully if you are considering NBN. They will not fix any issues. Anything requiring anything more than jumper setting is too much, and they won't do it.

What a crock.

 

[Quickstatus]

Local member of federal parliament?

 

[equus]

Local member of federal parliament?

Telecom Industry Ombudsman (TIO is less than 10 characters)

 

[ajw373]

I just looked and NBN is now available in our area.



The catch: Further work is required to connect to our house :!:

Are you by chance in a HFC (Telstra/Foxtel cable) area? If so the extra work may well be installing the drop cable which is done after you order.

I beleive in these areas if you already have a cable because you had Foxtel or Telstra cable internet at any time before it shows ready but if never installed more work required.

 

[jb747]

I've already fired emails to local member and done a TIO report. Also there is a government inquiry into the roll out of the NBN to which I've also sent a submission.

Article on the ABC says that NBN are not doing any remedial work, preferring to put all of their resources into the roll out. Supposedly there's already 100,000 connections like mine that don't work at all. Retired Telstra guy over the road reckons it would take less than 30 minutes to fix. That must be 29 minutes too many.

Currently making sure that as many people as possible know of the risks of going with NBN.

 

[whatmeworry]

NBN Co admits they bypass 100k properties.

The head of the NBN has confirmed Service Class 0 connections may have to wait years while mass rollouts are fast tracked.
"If we can do 100 homes in a day versus that same amount of resource doing three or four, we are going to wait on the three or four, get the hundred in and eventually come back after we have these big swathes of homes that are connected," chief executive Bill Morrow told a recent Senate committee meeting.
"We made the commitment it will be done by 2020. It could well be that we are coming back to address that home next year or even particularly the year after.

NBN admits to putting almost 100,000 complex connections in 'too hard basket' - ABC News (Australian Broadcasting Corporation)

 

[Moopere]

NBN Co admits they bypass 100k properties.



NBN admits to putting almost 100,000 complex connections in 'too hard basket' - ABC News (Australian Broadcasting Corporation)

Bad as this is, and it _is_ bad, this smells to me of a problem we didn't need to have - we've waited too long as a country to put new infrastructure in place so the existing technology is already hopelessly out of date and customers are legitimately angry. If we'd actually completed the NBN or similar 10 years ago when ADSL was still viewed as viable and 'good enough' and slowly migrated the systems, ala 2G/3G/4G rollouts then we wouldn't be in this position today. We'd now be looking at the next wave of technology - probably FTTH

 

[whatmeworry]

Friends ISP in Norway will eventually migrate all customers to 150/150 to support their hardware upgrade.

 

[moa999]

We'd now be looking at the next wave of technology - probably FTTH

Not really. The cost would still be the same as a full fibre rollout today (ie. Very expensive) and the benefits even less if everyone already had some form of VDSL