New Amex statement credits

[snabbu]

Ok thanks for the DP's. Will leave it a few more days then chase up if they don't arrive.

 

[Daver6]

When I first got my first Amex card (back in the good old 2016 days), they were really good. 1:1 transfers to airlines, amazing customer service, brilliant offers.

Now they're so far away from that, it's crazy.

How can a company "devalue" so quickly in not so long a timeframe? It's really disappointing. I've also had subpar experiences with them recently, but not to the level that you have (I followed your FHR thread with much interest as the story developed - that was a rollercoaster but thank you for bringing us all along for the ride). That takes extra special determination to fight as long as you did. I applaud you.

I think all Amex need to do is offer something more than the competition. As other cards started limiting the number of points you could earn per month, reducing the earn rates etc, Amex realised that could cut costs and people would remain. Essentially a race to the bottom, just be a little less worse than the competition.

 

[blackcat20]

Happy to confirm my man shake credit has posted.

 

[prozac]

Still waiting on Harvey Norman credit.

 

[bussyboy]

Muscle chef posted no issue

 

[Captain Halliday]

I'm missing a $5 credit from the Daylight Saving offers. I used the chat function to be told:

I appreciate your patience, as per the offer terms credit should appear on your billing statement within 15 business days from qualifying spend but may take up to 90 days from the offer end date.

I would kindly request you to wait for sometime for the credits to get issued to your account. However, if you do not see the credits, feel free to reach out to us and we will surely raise an investigation for you.

Borrowing from the QF playbook?

 

[Human]

Borrowing from the QF playbook?

Borrowing from everyone's playbook. There's not a Rewards or Frequent Flyer programme that I know of that doesn't inflate the time it takes to receive points or credits. AmEx is one; Qantas is another; Virgin is another; the banks, overseas FF programmes -- they all do it.

What it means is that, as you've discovered, if points are not received you need to wait until the end of the maximum time given by the points/credit issuer, before you can query. If you query before then, you'll get exactly the answer you got from Amex.