No J classics online / JASA costs [temporarily] jumped dramatically

[sarlatcycles]

. I know it does say one transfer per year but I'd always assumed that was one transfer per year to each family member. :?:

I'm pretty sure it is one transfer per 12 month period i.e. once you've made a transfer to another account, you can't make any more - not only that same account but any other account. I tried it earlier this year after making a transfer late last year.

 

[GoldenWinger]

Still no resolution...it's now nearing on 3 days...not good to be treated like this as top tier frequent flyers...particularly when Virgin are status matching...

Maybe I can ask to be downgraded to Bronze so I can have access to the better rate ASAs???

I was under the impression that airlines were meant to take care of their top tiers FFs.

Maybe Mr Norris Carter, General Manager of QF Loyalty thinks that Bronze need better looking after...what a joke!!!

'Red roo I appreciate your reply where you state QF doesn't want to disadvantage Tiered FFs...well frankly QF HAS and STILL is treating top tier FFs like this.

Please advise explicity if QF intends to keep realistic ASAs when you have X / Z / U / P inventory or is this going? Using the SYD-MEL J Class as as example where U inventory is available, will this stay around the 22K mark or is the new level going to be 78K is presently being charged to FFPL??? A clear answer and no management patronising BS would be most appreciated...

 

[sarlatcycles]

I just looked and my Wife's JASA flight would have cost 63,000 points (NB) while mine (WP) was around 250,000....Not good enough Qantas.

I come from a IT background. One would thing you would roll back the changes made as it it obviously affecting the people who fly the most with Qantas, test the change again (but they have given us over 6 months notice of the impending changes so they should have had it bedded down in their TEST environment), then reapply the changes to the live system!!!:evil:

 

[GoldenWinger]

totally agree sarlatcycles!

But I am now thinking that silver and up is actually now working fine - ie. the new ASAs are what QF want to charge regardless whether the redemption inventory is available or not...the bronze is still with the old system and will be "fixed" to the new higher rate ASAs we are seeing.

I am preparing some letters to Travel Daily, and AFR so they are aware of how QF is treating top tier FFs - the only airline where is DOESN'T pay to be at the top.

 

[QF WP]

innocent question as I've wondered myself but never tested; couldn't you now transfer to your daughter or mrs LW. I know it does say one transfer per year but I'd always assumed that was one transfer per year to each family member. :?:

I'm pretty sure it is one transfer per 12 month period i.e. once you've made a transfer to another account, you can't make any more - not only that same account but any other account. I tried it earlier this year after making a transfer late last year.

sarlatcycles is correct medhead. The confirmation page says the date when you can make the next transfer. You can of course, be the recipient of as many transfers from others.

I'll say hello to Sarlat for you in mid June, sarlatcycles. We're there for 12 days

Firstly however, I'd really like to fly a JASA QF. Get those IT gurus to work.

 

[cove]

It should just be a new 4 day error and RED ROO says they are working to fix it.

 

[TonyHancock]

Every business has problems with it's IT systems at some time.

When you are Qantas and your IT problems directly affect your customers you need to sort it out quickly. It does however sometimes take time, I can, with a little grumpiness, accept this.

What I find difficult to digest is the lack of customer service. <redacted>

I will be booking only my second DJ flights thanks to your efforts.:shock:

 

[GoldenWinger]

...another thing QF has NEVER sorted out with ASAs - the posting of points and status credits - everyone I've taken I've had to CALL and get these MANUALLY done - sometimes with a lot of effort and having to prove this was an eligible booking with the operator at the Premium desk insisting it was a classic award and no points.

Another "glitch" never fixed - you can't register for an upgrade on an eligible ASA online - once again you need to call and once again the operator insists it's a redemption booking class so not eligible for upgrade - normally put on hold for about 20 mins while operator speaks to a supervisor who finally agrees to put the upgrade request in.

Finally, once you put the request in, the upgrade request DOES NOT go to the standard waitlisting of the upgraded class - my example was a SIN-SYD in Business Class - normally you will see the First Class shown as a waitlist within 24 hours of departure with QF's automated AWC process (automated waitlist clearance)...with an ASA booked in U class the AWC will completely IGNORE doing the waitlist thereby you will NEVER get the upgrade even if flight is wide open...knowing how it worked, I phoned about 4 people at Premium on day of departure stating this didn;t look right as I couldn't see the waitlist to First...finally found an amazing person at the Premium desk who knew what I was talking about - she had to call Rev-Man who manually cleared the flight to first - about 4 hours before departure. She confirmed to me if I hadn't called it would've just stayed as is since system is NOT to designed to automatically process ASA upgrade requests...

QANTAS you are BREACHING so many of you T+Cs - you are not delivering what you promise...get your staff and IT up to speed with this stuff!!!

 

[aus_flyer]

I think some people need to calm down with the blasting at Qantas!

Yes, the system might not be perfect all the time, but the JASA awards from U are, IMHO, a great deal.

Let's not deter Qantas from offering them!

 

[JohnPhelan]

Still no resolution...it's now nearing on 3 days...not good to be treated like this as top tier frequent flyers...particularly when Virgin are status matching...

Maybe I can ask to be downgraded to Bronze so I can have access to the better rate ASAs???

I was under the impression that airlines were meant to take care of their top tiers FFs.

Maybe Mr Norris Carter, General Manager of QF Loyalty thinks that Bronze need better looking after...what a joke!!!

'Red roo I appreciate your reply where you state QF doesn't want to disadvantage Tiered FFs...well frankly QF HAS and STILL is treating top tier FFs like this.

Please advise explicity if QF intends to keep realistic ASAs when you have X / Z / U / P inventory or is this going? Using the SYD-MEL J Class as as example where U inventory is available, will this stay around the 22K mark or is the new level going to be 78K is presently being charged to FFPL??? A clear answer and no management patronising BS would be most appreciated...

Goldenwinger, you need to get over yourself. It's been explained that this is a glitch in the system that they are working to fix. It is not a deliberate sleight against you.

They know there's a problem, but it's not directed at you personally. By all means, go and fly on DJ if you want to carry on like this.

And you don't need to keep telling us you're a "top tier FF". People who actually are important don't need to label themselves as such .....

 

[GoldenWinger]

Johnphelan - I don't need to get over anything...and mentioning "top tier" was just to differentiate the output the system was giving in terms of bronze and silver and up...not to make myself important.

Where did I say this was directed at me? You read into things too much - was just sharing my experiences here. Oh and the word is "slight" - not sure what "sleight" is...

As to whether I think I'm important - that's never been in doubt - I know I'm important

 

[JohnPhelan]

Johnphalan - I don't need to get over anything...and mentioning "top tier" was just to differentiate the output the system was giving in terms of bronze and silver and up...not to make myself important.

Where did I say this was directed at me? You read into things too much - was just sharing my experiences here. Oh and the word is "slight" - not sure what "sleight" is...

As to whether I think I'm important - that's never been in doubt - I know I'm important

1. Please have the courtesy to spell my name correctly.
2. "Sleight" is a word that means "trick"; it has a somewhat different meaning from "slight" which means "snub"
3. Yes, we get the impression you feel you are important, but Red Roo has already made very clear that this glitch is not intended to disadvantage PS, SG and WP, and that it will be fixed.
4. There was a problem for a while with the crediting of JASAs; this is now completely fixed (I've done two in the last week and both credited perfectly).
5. Your problem with the QF call centre could possibly be related to your manner, if you speak to the staff there in the same way you carry on here.

 

[reductionist]

I come from a IT background. One would thing you would roll back the changes made as it it obviously affecting the people who fly the most with Qantas, test the change again (but they have given us over 6 months notice of the impending changes so they should have had it bedded down in their TEST environment), then reapply the changes to the live system!!!:evil:

It's easy for us to sit here and say "roll it back" but the reality is that roll back isn't always practical or possible, particularly where db migrations are concerned.

 

[GoldenWinger]

Sorry, Johnphelan - I apologise for that.

I have absolutely no problem with the Premium desk - they are fantastic. You might not have access to it being a Gold member - hopefully you can reach Platinum one day you can get to experience it.

Goodnight!

 

[JohnPhelan]

Sorry, Johnphelan - I apologise for that.

I have absolutely no problem with the Premium desk - they are fantastic. You might not have access to it being a Gold member - hopefully you can reach Platinum one day you can get to experience it.

Goodnight!

Thanks for the concern GoldenWinger; I've actually been a WP but have slipped down to SG in the last couple of years as I've cut down the amount of international travel I'm doing. I have certainly found the Premium Desk and the Call Centre to both be excellent in their service, as I always deal with them in a pleasant manner.

 

[GoldenWinger]

Me too - I always deal with them in an efficient manner. If you read my earlier posts you can see I posted very positive comments about them.

Also - raising a white flag here - don't want to be "coughy" anymore with you - so I unreservedly apologise for any offence I may have caused you by my posts which I will concede can be interpreted as harsh - it's just frustrating that this is still going on after 4 days - I missed out on booking a flight because of it - guess that's just too bad now. In the industry I work which is contingent on having close to 100% system reliability otherwise we could shut shop virtually immediately so I that's where a lot of my frustration is coming from - I see that being complacent with stuff like this is just a luxury that large companies just can't afford to have.

Good to hear your ASAs are posting correctly - mine still are not - last flight I took as on Monday and I am still waiting for it to credit. Other problem I've encountered is on normaly commercial bookings which are upgraded using points - they also credit as no points...not sure if that is fixed either.

All the best...

 

[Undercover Brother]

I think a few people really need to calm down about this issue. Red Roo is onto it, hopefully has enough nouse to word up the call centre staff regarding the issues, so either call the number or wait it out. 4 days without Jasa's surely won't ruin your life people. If it is, you need help. Maybe book a JASA for an actual holiday to chill out

Anyone that has worked for a company as big as QF can tell you sometimes it can take days for something get done in IT world, that should take seconds. Layers of beaurocracy!

 

[sarlatcycles]

I'll say hello to Sarlat for you in mid June, sarlatcycles. We're there for 12 days

Awesome...A great area to visit. We have a house right inside the medieval centre and go there every August / September.

Flying from Singapore on a First Class ASA on the 380 this time round (124,000 points + $300) . Lucky I booked it before the current issues

 

[medhead]

I'm pretty sure it is one transfer per 12 month period i.e. once you've made a transfer to another account, you can't make any more - not only that same account but any other account. I tried it earlier this year after making a transfer late last year.

sarlatcycles is correct medhead. The confirmation page says the date when you can make the next transfer. You can of course, be the recipient of as many transfers from others.

Thanks. Clearly not something I've worried about, hence the naive assumption.

...the bronze is still with the old system and will be "fixed" to the new higher rate ASAs we are seeing.

Based on the screen shots posted in this thread and all the missing ASA seats for bronze in the flexible fare classes, we know that bronze FFs are not still with the old system.

Edit: by my reckoning today is the 4th day, so it will have been going on for 4 days in a little under 23 hours from now.

 

[cove]

Gold rate is still about 5 times the NB rate of 44531 to go PER-BNE in a weeks time on a JASA.
Today it would be handy to know a family member with plenty of points and no status!