No J classics online / JASA costs [temporarily] jumped dramatically

[Jacques Vert]

Noticed Red Roo lurking here a few minutes ago; hope to here from you soon!

JV

 

[GoldenWinger]

Noticed there is now an extra column called "Business Saver" on a SYD-MEL domestic - but still quoting 64K odd points...this is when logged in as Plat

Under Gold it only shows Business at 78K

Under Bronze it only shows Business at 22K

all done for extactly same day and flight... :-(

 

[medhead]

Re: Wierd!

Sounds like Silver and above sees more fares because of the new "enhanced", Silver inclusive, preferential award seat availability, that kicked in for the 4th.

I didn't expect the silver preferential award availability to apply to ASAs. In theory an ASA should be available if there is a paid seat available for anyone.

 

[coyote25]

Found a Mel-LAX JASA 1.3 million points on same flight as a classic J award is available.

Good way to buy points and never come back to QF. Maybe they should mention there is an error under SG/WP accounts. Obviously better to be a NB with heaps of points

 

[docjames]

I'm Silver and still seeing 85k for that Syd-Bne JASAs on the 21/9/11...

So it looks like Silver status works...

I'm Plat - still no joy...

Also Gold status - same thing...

Any Chairman's Lounge out there?? can you test it?

CL login showing ~86000pts required for the dates above.

 

[GoldenWinger]

Now I'm getting worried...could it be that it's just that they haven't got round to "enhancing" the Bronze status members to show the higher rate ASAs??? So that's the actual glitch which once fixed will bring it into line??

 

[ozmille]

Now would be a good time for Red Roo to post a comment explaining what is going on. If something would be going on with DJ we would have gotten an explanation in 10 mins

 

[Deleted User]

Now would be a good time for Red Roo to post a comment explaining what is going on. If something would be going on with DJ we would have gotten an explanation in 10 mins

Red Roo obviously not working within "earth" time :shock:

 

[Nigelinoz]

Red Roo obviously not working within "earth" time :shock:

Whilst I agree that an explanation from QF would be good I think we need to remember that the authenticated company reps who post on AFF do so as a service to members ,they have jobs to do for their employers (and therefore customers/passengers)and we need to respect that,whilst reps of other airlines may have the time to respond to issues raised here quickly other reps may not so I think we need to cut them some slack,I'm sure that there will be an explanation forthcoming soon enough.
Cheers
N'oz

 

[Deleted User]

Whilst I agree that an explanation from QF would be good I think we need to remember that the authenticated company reps who post on AFF do so as a service to members ,they have jobs to do for their employers (and therefore customers/passengers)and we need to respect that,whilst reps of other airlines may have the time to respond to issues raised here quickly other reps may not so I think we need to cut them some slack,I'm sure that there will be an explanation forthcoming soon enough.
Cheers
N'oz

Well put N'oz.... I totally agree. But to have such a problem with their booking engine, and affecting the "ones that count" I would have thought the company would want to straighten things up pretty quickly....and not leave it up to discussion forums like these to discuss or speculate what, or more to the point, what is not happening. This not only makes it hard on Red Roo here, but also numerous souls in their call center...

Now I don't have a problem being a low class QFF Bronze citizen, but if I was in the upper atmosphere of QFF, I'd be kind of pissed with the lack of info for such problems...

 

[Nigelinoz]

You make fair points shintaro10x and my post wasn't directed at your previous post,just a general comment,I do agree that obviously something has gone amiss with the QF booking system and it needs fixing a.s.a.p.
Cheers
N'oz

 

[GoldenWinger]

Hi N'oz - maybe that 'fix' is now for the bronze members...could be the Silvers and up are now fixed...

 

[QF WP]

It would happen at the same time (this week) at which I sweep all points from my kids and wifes' account to my account in order to be able to afford the JASA, so now I can't book in their accounts at the moment.

Before anybody tries to pick up a mistake, I had to transfer 5K points into my sons account, in order to transfer his balance to my daughter (as he had less than 5K), then onto Mrs LW and back to me yesterday.

Come on QF, I want to burn some points on either BNE/PER or vv.

 

[Red Roo]

Apologies for the delay in providing an update here.

We are aware of this issue, and a fix is currently being worked upon. Rest assured that there is no intention to disadvantage our tiered Members on redemption awards.

Members should check with Qantas Telephone Sales for availability.

Apologies for any inconvenience caused.

 

[Danger]

Stella.

Thank you, Red Roo.

 

[Princess Fiona]

Thanks for the update Red Roo, I think your Status Members will be very relieved

 

[aus_flyer]

Members should check with Qantas Telephone Sales for availability.

I cannot count the number of times Telephone Sales has told me that Any Seat Awards cannot be booked over the phone.

 

[ozmille]

Apologies for the delay in providing an update here.

We are aware of this issue, and a fix is currently being worked upon. Rest assured that there is no intention to disadvantage our tiered Members on redemption awards.

Members should check with Qantas Telephone Sales for availability.

Apologies for any inconvenience caused.

Thanks for the advise!

 

[Undercover Brother]

Apologies for the delay in providing an update here.

We are aware of this issue, and a fix is currently being worked upon. Rest assured that there is no intention to disadvantage our tiered Members on redemption awards.

Members should check with Qantas Telephone Sales for availability.

Apologies for any inconvenience caused.

Thanks for the reply Red Roo. I hope I am not reading into your answer that perhaps members with no status are in some way going to be disadvantaged in terms of redemption awards?

 

[medhead]

Thanks Red Roo

Before anybody tries to pick up a mistake, I had to transfer 5K points into my sons account, in order to transfer his balance to my daughter (as he had less than 5K), then onto Mrs LW and back to me yesterday.

innocent question as I've wondered myself but never tested; couldn't you now transfer to your daughter or mrs LW. I know it does say one transfer per year but I'd always assumed that was one transfer per year to each family member. :?: