No more QF chauffeur drive to LAX and DFW

[Happy Trails]

Re: No more QF chauffer drive to LAX and DFW

"Chauffer" was always going to be a hot topic.

 

[Limewood]

Re: No more QF chauffer drive to LAX and DFW

Based on this thread, QF's slogan should apparently read "Chauffer Drive, you're the reason we fly Qantas".

might be reason we don't fly....

Enjoyed our EK Dubai limo service twice this month.

 

[TomVexille]

Re: No more QF chauffer drive to LAX and DFW

QF clearly caved into pressure from EK and wanted to "match" their service and less than 2 years later realised, we can't afford to do this. LOL. :mrgreen:

lol, $100 at most per pax (who actually take up the offer). QF really are in trouble

 

[defurax]

Re: No more QF chauffer drive to LAX and DFW

lol, $100 at most per pax (who actually take up the offer). QF really are in trouble

Well, I wonder how much money they were saving per J PAX with the horrible "Café Breakfast", surely less than $100 and they did it anyway!

 

[TomVexille]

Re: No more QF chauffer drive to LAX and DFW

Well, I wonder how much money they were saving per J PAX with the horrible "Café Breakfast", surely less than $100 and they did it anyway!

After all, it's cheaper to just not have passengers right?

 

[MarcB]

Re: No more QF chauffer drive to LAX and DFW

I know this is not the "Grammar" thread...but it's spelled chauffeur not chauffer!

Whoops...fixed.

 

[MarcB]

Re: No more QF chauffer drive to LAX and DFW

At the risk of starting a riot, I really do feel it's time to move on from this item of "news". Ultimately, if CD was a big factor in your booking decision, I think you should raise that with QF and see what, if anything, you can achieve with them directly. I really don't think this forum is the place to achieve resolution to individul grievances. I had 2 bookings cancelled, and whilst it was a nice perk, I've had to get myself to the airport without QF's CD before and I am sure I can again.

I think suggestions that this "enhancement" spells the end of QF are a little OTT. Could it have been better handled? Probably. Much like MASAs, it was nice while it lasted. But CD on US routes is gone now and we just have to pick ourselves back up, dust ourselves off, and carry on.

 

[Ansett]

Re: No more QF chauffer drive to LAX and DFW

At the risk of starting a riot, I really do feel it's time to move on from this item of "news". Ultimately, if CD was a big factor in your booking decision, I think you should raise that with QF and see what, if anything, you can achieve with them directly. I really don't think this forum is the place to achieve resolution to individul grievances. I had 2 bookings cancelled, and whilst it was a nice perk, I've had to get myself to the airport without QF's CD before and I am sure I can again.

I think suggestions that this "enhancement" spells the end of QF are a little OTT. Could it have been better handled? Probably. Much like MASAs, it was nice while it lasted. But CD on US routes is gone now and we just have to pick ourselves back up, dust ourselves off, and carry on.

Hi Marc B its not the loss of CD that irks many people it is the manner it has been done, the fact that it is not being honoured for existing bookings and comes as part of a long chain of Dare I say it ENHANCEMENTS.

Qantas seem hell bent on peeing off customers in any way shape of form that it can and seems to be doing a very good job of it.

I for one have moved on by changing airlines.

I have been loyal to Qantas for many a year and have supported them recommending them to friends family and colleagues. It saddens me to see the way that Qantas are falling to such lows..

 

[Limewood]

Re: No more QF chauffer drive to LAX and DFW

Ill bet within the year Q will stop all free rides, seems they like these continual changes, its just that the customers don't.

 

[MarcB]

Re: No more QF chauffer drive to LAX and DFW

Hi Marc B its not the loss of CD that irks many people it is the manner it has been done, the fact that it is not being honoured for existing bookings and comes as part of a long chain of Dare I say it ENHANCEMENTS.

Qantas seem hell bent on peeing off customers in any way shape of form that it can and seems to be doing a very good job of it.

I for one have moved on by changing airlines.

I have been loyal to Qantas for many a year and have supported them recommending them to friends family and colleagues. It saddens me to see the way that Qantas are falling to such lows..

Agreed Ansett - as I indicated, this really could have been handled better. But I'm not entirely convinced that changing airlines is the strategy that works for all - although it seems to be "go-to" reaction each time QF enhances itself.

Each time QF makes enhancements, I reassess. So far, based on my flying patterns and what is important to me, QF remain my program of choice. I appreciate that's not the case for everyone.

 

[Cruiser Elite]

Re: No more QF chauffer drive to LAX and DFW

Hi Marc B its not the loss of CD that irks many people it is the manner it has been done, the fact that it is not being honoured for existing bookings and comes as part of a long chain of Dare I say it ENHANCEMENTS.

Absolutely - absolutely. The monetary value neither here nor there for most I would think - IMHO absolutely should have been honoured for ALL existing bookings and then if it HAD to go - it HAD to go - we may not have liked it but we would have lived with it! But to take away ad hoc what was previously promised with no warning or pre-notice really gets up peoples noses - normal human response I would contend.

 

[MEL_Traveller]

Re: No more QF chauffer drive to LAX and DFW

Is it? Whilst my legal expertise is not that extensive I am not 100% convinced on that point. I would assume QF did indeed have their legal team give it at least the once over - not sure it will be tested in court - somebody may choose to run it in small claims tribunal or such - but 'Breach of Contract?' Any sound legal minds in the house?

not all breaches of contract are so fundamental that the contract must be abandoned or end up with a team of barristers in court

you can have a minor breach of contract which never goes anywhere near a court. But it is still a breach of contract.

Even small claims - it's still a breach of contract if you take something there.

 

[MarcB]

Re: No more QF chauffer drive to LAX and DFW

not all breaches of contract are so fundamental that the contract must be abandoned or end up with a team of barristers in court

you can have a minor breach of contract which never goes anywhere near a court. But it is still a breach of contract.

Even small claims - it's still a breach of contract if you take something there.

I wonder whether it's a term at all. To have any success under contract law remedies, you'd have to show it was an implied term, because its certainly not an express one - there's no mention of it in the Conditions of Carriage. If it is an implied term, then is it material? That's one for the (other) lawyers.

 

[JohnPhelan]

Re: No more QF chauffer drive to LAX and DFW

not all breaches of contract are so fundamental that the contract must be abandoned or end up with a team of barristers in court

you can have a minor breach of contract which never goes anywhere near a court. But it is still a breach of contract.

Even small claims - it's still a breach of contract if you take something there.

Yes, to win an action for breach of contract - that the breach effectively terminated the contract, requiring a refund or damages to be paid to you - you need to be able to prove that the breach related to a material (i.e. major, or decision-making-factor) condition.

I don't like the chances of anyone thinking they can argue that CD was a key element of their decision-making, as in "if Qantas had not offered CD, I would have chosen to fly United instead".

But it's certainly reasonable to think you might get some form of compensation for the loss of this (secondary) element of the service, e.g. a cab voucher, extra FF points, etc.

 

[Cruiser Elite]

Re: No more QF chauffer drive to LAX and DFW

MEL-T - 'Breach of Contract' - is that your layman's opinion or legal opinion? Hence the adversarial system in Australia - I say - you say.

 

[MarcB]

Re: No more QF chauffer drive to LAX and DFW

Even the Australian Consumer Law acknowledges that not all breaches are "actionable" with termination - the test must always be, whether the breach goes to the fundamental terms of the contract. For example, you purchase a ticket to fly to Frankfurt via Singapore, but the airline cancels the service - clearly, this is a material breach as they can no longer offer you what you paid for. It's irrelevant that they may still be able to get you there on another carrier - they may offer you that, but you are always entitled to a refund in this case.

Contrast this with a situation where they don't cancel the service, but it will now leave 15 minutes later. This is not a material breach. You will still get to your destination within a reasonable time (what is reasonable would factor in the ordinary contemplation of travellers - i.e. delays are always anticipated). If the flight was significantly rescheduled, again, you may be entitled to a refund if you can show that there's a material breach. Arriving at 3am Monday instead of 2pm Sunday is probably material.

 

[legroom]

Re: No more QF chauffer drive to LAX and DFW

Yes, to win an action for breach of contract - that the breach effectively terminated the contract, requiring a refund or damages to be paid to you - you need to be able to prove that the breach related to a material (i.e. major, or decision-making-factor) condition.

I don't like the chances of anyone thinking they can argue that CD was a key element of their decision-making, as in "if Qantas had not offered CD, I would have chosen to fly United instead".

But it's certainly reasonable to think you might get some form of compensation for the loss of this (secondary) element of the service, e.g. a cab voucher, extra FF points, etc.

I am happy with that !

 

[MEL_Traveller]

Re: No more QF chauffer drive to LAX and DFW

MEL-T - 'Breach of Contract' - is that your layman's opinion or legal opinion? Hence the adversarial system in Australia - I say - you say.

a simple layperson's opinion

I think the question is this.... Is an apparent breach of contract sufficiently countered by the qualification they can withdraw the service at any time? if it is, does any other consumer protection law apply?

I don't think anyone is arguing that if this is a breach, it is a serious or fundamental breach. It is a minor breach which could easily be remedied by a payment to cover alternative transport.

 

[oz74]

Re: No more QF chauffer drive to LAX and DFW

I understand completely where people are coming from re- ACCC etc, I personally vote with my feet.

My wife and I paid 13k for J fares that included CD and QF can spin it anyway they like but to just withdraw it with out honouring existing bookings is bullsh¥t!

I thank QF for making the decision easy for me and I will now enjoy flying J on CX, Singapore, Air NZ and just about any other airline I like.

Thank you QF for freeing me from that pesky thing called " loyalty "

 

[docjames]

Re: No more QF chauffer drive to LAX and DFW

Adding to my previous comment, thinking about it some more, whilst i'm disappointed CD has been withdrawn, I do understand "why", however i'd have thought honouring all bookings made prior to announcement would have been a better approach to their existing customers.