No more QF chauffeur drive to LAX and DFW

[lovestotravel]

Re: No more QF chauffer drive to LAX and DFW

I imagine they will want to know what your discussion with QF already achieved? Has QF come back and said 'no' compensation?

Guess you haven't been reading this thread.........

 

[MEL_Traveller]

Re: No more QF chauffer drive to LAX and DFW

Guess you haven't been reading this thread.........

I don't recall seeing that someone in management had been contacted and they have refused compensation. Only that call centre staff aren't offering anything.

 

[MarcB]

Re: No more QF chauffer drive to LAX and DFW

No June 7th is our departure to Europe which is not available, the return from LAX was and is now cancelled

Oh - ok, so you had an inbound flight from LAX with QF after 1 July?

 

[DontGetMeStarted]

Re: No more QF chauffer drive to LAX and DFW

Oh - ok, so you had an inbound flight from LAX with QF after 1 July?

Yes coming back July 24th, but has thought we were safe for booking made up until June 9th...missed the bit about them cancelling after June 30th. Thank goodness for this site or otherwise with no call from Qantas would have been waiting for our car at LA hotel and then again in Melbourne, not sure why they dont utilise email too......

 

[MarcB]

Re: No more QF chauffer drive to LAX and DFW

I posted up-thread that if you really pushed, you might be able to get a refund of your fare. What I should have clarified is that such would only probably be available if you could show that the CD was a primary enticement for booking your particular flight.

Having had a chance to look further over the QF T&Cs (Conditions of Carriage and CD Terms), I now think this may be a tough one to win. To show that the CD enticed you to purchase your fare with QF, you'd need to establish that it was offered to you as a reason to book your QF fare - i.e. that it formed part of the sale. The problem I see is two-fold. Firstly, the QF Conditions of Carriage make it clear that the fare only includes the transport of you and your checked baggage between your departure airport to your arrival airport as shown on the fare. They specifically exclude transport between the airport and any other place.

See here: http://www.qantas.com.au/travel/airlines/conditions-carriage-full/global/en#jump5

Secondly, the CD terms make it clear that the service is subject to change. See here: Qantas Chauffeur Drive Terms & Conditions where 21 states:
21. Qantas reserves the right to withdraw the Chauffeur Drive product or to amend its terms and conditions at any time. This right is not intended to limit or exclude any rights that you might have under any applicable laws, including consumer laws, which will depend on the relevant jurisdiction.

The second sentence may be a hook to pursue a claim if you can show that you reasonably believed that the CD was part of your fare - but that will be tough because IMHO CD is not advertised as part of the sale process - it's separately advertised as a benefit, but is not "packaged" with the fare at the time of sale. There may still be an argument, but could anyone really prove that the CD was a primary reason they booked their flight -surely the reason you book a flight is to get from point A to point B...

I too have impacted bookings, so I can relate. But just trying to provide a bit of context to the way any ACCC process might play out when assessing QF's conduct.

 

[Dmac6345]

Re: No more QF chauffer drive to LAX and DFW

I imagine they will want to know what your discussion with QF already achieved? Has QF come back and said 'no' compensation?

The word from QF CSR said "she believes no compensation due to them giving us 3 months notice" and also that she wasn't authorised to do that anyway. Went back into a meeting shortly after. That's good enough for me as 'No compensation' !
Or in other words "Get S...ff.d Mr Dmac6345"

 

[lovestotravel]

Re: No more QF chauffer drive to LAX and DFW

I posted up-thread that if you really pushed, you might be able to get a refund of your fare. What I should have clarified is that such would only probably be available if you could show that the CD was a primary enticement for booking your particular flight.

Having had a chance to look further over the QF T&Cs (Conditions of Carriage and CD Terms), I now think this may be a tough one to win. To show that the CD enticed you to purchase your fare with QF, you'd need to establish that it was offered to you as a reason to book your QF fare - i.e. that it formed part of the sale. The problem I see is two-fold. Firstly, the QF Conditions of Carriage make it clear that the fare only includes the transport of you and your checked baggage between your departure airport to your arrival airport as shown on the fare. They specifically exclude transport between the airport and any other place.

See here: http://www.qantas.com.au/travel/airlines/conditions-carriage-full/global/en#jump5

Secondly, the CD terms make it clear that the service is subject to change. See here: Qantas Chauffeur Drive Terms & Conditions where 21 states:
21. Qantas reserves the right to withdraw the Chauffeur Drive product or to amend its terms and conditions at any time. This right is not intended to limit or exclude any rights that you might have under any applicable laws, including consumer laws, which will depend on the relevant jurisdiction.

The second sentence may be a hook to pursue a claim if you can show that you reasonably believed that the CD was part of your fare - but that will be tough because IMHO CD is not advertised as part of the sale process - it's separately advertised as a benefit, but is not "packaged" with the fare at the time of sale. There may still be an argument, but could anyone really prove that the CD was a primary reason they booked their flight -surely the reason you book a flight is to get from point A to point B...

I too have impacted bookings, so I can relate. But just trying to provide a bit of context to the way any ACCC process might play out when assessing QF's conduct.

I agree to a point but CD was advertised as part of the condition of sale

A T&C saying they may withdraw it at any time is not good enough

But this is up to the individual to fight and I am sure QF has assumed that most passengers won't really care and/or won't bother fighting it

 

[Dmac6345]

Re: No more QF chauffer drive to LAX and DFW

QF may have assumed this.

BUT- have they assumed that people will stop flying them if they keep p.ss..g us off.
As previously posted, I recently booked MEL-HKG-LAX return in J yesterday with CX. That equals approx $7600.00 that QF will miss, and that comes directly as a result of their sly behaviour and terrible customer loyalty.

 

[MarcB]

Re: No more QF chauffer drive to LAX and DFW

I agree to a point but CD was advertised as part of the condition of sale

A T&C saying they may withdraw it at any time is not good enough

But this is up to the individual to fight and I am sure QF has assumed that most passengers won't really care and/or won't bother fighting it

I'm not saying I disagree with you, but I'm not sure how you'd show that it was advertised as part of the condition of sale. The mere fact that a complimentary product is advertised on their website as available probably isn't enough. It has to be advertised as part of the sale process i.e. during the booking process, you are told that the CD is included in your fare. I think this will be hard to show as if you go through a booking process, it never mentions CD, it's advertised elsewhere on the website, and it makes it clear you only qualify for the CD if certain condition are met - i.e. you've booked an eligible fare/route and it's been ticketed to QF/EK. The fact you need to book the ticket to become eligible for the CD, suggests it's ancillary to the actual sale of the fare - not part of it.

Contrast a person who is enticed by an advertisment specifically for CD that encourages them to buy a ticket because of the CD. For example, a specific CD marketing email with a "Book Now" link that tells you, you should book with QF because of the CD. If you could show this occurred, I think you could get a refund as the CD was directly used to encourage or entice you to buy.

 

[dajop]

Re: No more QF chauffer drive to LAX and DFW

I love these T&C arguments (not). If you take them to their ultimate conclusion, all that someone is entitled to is transport at a random time of the airlines choosing between a and b, usually with luggage, but no meals, no IFE, no drinks........ which are only ever advertised as part of the product and not included in the t and c. However QF were very good initially at handing out vouchers to some whose IFE failed as compensation!

 

[MEL_Traveller]

Re: No more QF chauffer drive to LAX and DFW

I posted up-thread that if you really pushed, you might be able to get a refund of your fare. What I should have clarified is that such would only probably be available if you could show that the CD was a primary enticement for booking your particular flight.

Having had a chance to look further over the QF T&Cs (Conditions of Carriage and CD Terms), I now think this may be a tough one to win. To show that the CD enticed you to purchase your fare with QF, you'd need to establish that it was offered to you as a reason to book your QF fare - i.e. that it formed part of the sale. The problem I see is two-fold. Firstly, the QF Conditions of Carriage make it clear that the fare only includes the transport of you and your checked baggage between your departure airport to your arrival airport as shown on the fare. They specifically exclude transport between the airport and any other place.

See here: http://www.qantas.com.au/travel/airlines/conditions-carriage-full/global/en#jump5

Secondly, the CD terms make it clear that the service is subject to change. See here: Qantas Chauffeur Drive Terms & Conditions where 21 states:
21. Qantas reserves the right to withdraw the Chauffeur Drive product or to amend its terms and conditions at any time. This right is not intended to limit or exclude any rights that you might have under any applicable laws, including consumer laws, which will depend on the relevant jurisdiction.

The second sentence may be a hook to pursue a claim if you can show that you reasonably believed that the CD was part of your fare - but that will be tough because IMHO CD is not advertised as part of the sale process - it's separately advertised as a benefit, but is not "packaged" with the fare at the time of sale. There may still be an argument, but could anyone really prove that the CD was a primary reason they booked their flight -surely the reason you book a flight is to get from point A to point B...

I too have impacted bookings, so I can relate. But just trying to provide a bit of context to the way any ACCC process might play out when assessing QF's conduct.

A simple 'I'm not getting what was sold to me and I'd like a refund' should be sufficient

This appears to be a simple matter of a contract breach which could be easily compensated with a taxi/town car voucher if the airline wished to do so.

 

[RooFlyer]

Re: No more QF chauffer drive to LAX and DFW

I love these T&C arguments (not). If you take them to their ultimate conclusion, all that someone is entitled to is transport at a random time of the airlines choosing between a and b, usually with luggage, but no meals, no IFE, no drinks........ which are only ever advertised as part of the product and not included in the t and c. However QF were very good initially at handing out vouchers to some whose IFE failed as compensation!

And remember a major 'branding' exercise of QF at the moment (and for a while) is that they are 'full service' - you get the lot included in the fare. They couldn't easily argue that CD was an optional extra, on that basis.

 

[Cruiser Elite]

Re: No more QF chauffer drive to LAX and DFW

This is a simple matter of a contract breach.

Is it? Whilst my legal expertise is not that extensive I am not 100% convinced on that point. I would assume QF did indeed have their legal team give it at least the once over - not sure it will be tested in court - somebody may choose to run it in small claims tribunal or such - but 'Breach of Contract?' Any sound legal minds in the house?

 

[legroom]

Re: No more QF chauffer drive to LAX and DFW

I agree to a point but CD was advertised as part of the condition of sale

A T&C saying they may withdraw it at any time is not good enough

But this is up to the individual to fight and I am sure QF has assumed that most passengers won't really care and/or won't bother fighting it

Memo to QF:

The time it takes to respond to ACCC will be worth more in $$ terms than just honouring the existing bookings.

 

[Himeno]

Re: No more QF chauffer drive to LAX and DFW

QF may have assumed this.

BUT- have they assumed that people will stop flying them if they keep p.ss..g us off.
As previously posted, I recently booked MEL-HKG-LAX return in J yesterday with CX. That equals approx $7600.00 that QF will miss, and that comes directly as a result of their sly behaviour and terrible customer loyalty.

Have you told QF that?
If enough people make it clear to QF that they have now booked elsewhere as a direct result of QF's actions, they might reconsider a few things.

 

[Danger]

Re: No more QF chauffer drive to LAX and DFW

I'd be considering a credit card chargeback.

The word from QF CSR said "she believes no compensation due to them giving us 3 months notice" and also that she wasn't authorised to do that anyway.

Awesome. I have a red e-deal fare booked PER-MEL-BNE in October that I want to cancel. I'm just about to call Qantas and tell them I've given them three months' notice so we're all sweet, no penalty, please refund all my money.

 

[Ansett]

Re: No more QF chauffer drive to LAX and DFW

Have you told QF that?
If enough people make it clear to QF that they have now booked elsewhere as a direct result of QF's actions, they might reconsider a few things.

And Pigs Might Fly LOL

Sorry but I now a number of people that have been telling them, self included, and the care factor was, 0

 

[MarcB]

Re: No more QF chauffer drive to LAX and DFW

Based on this thread, QF's slogan should apparently read "Chauffeur Drive, you're the reason we fly Qantas".

 

[zainman]

Re: No more QF chauffer drive to LAX and DFW

Based on this thread, QF's slogan should apparently read "Chauffer Drive, you're the reason we fly Qantas".

QF clearly caved into pressure from EK and wanted to "match" their service and less than 2 years later realised, we can't afford to do this. LOL. :mrgreen:

 

[defurax]

Re: No more QF chauffer drive to LAX and DFW

I know this is not the "Grammar" thread...but it's spelled chauffeur not chauffer!