A reminder to those less experienced travelers (like me!) to make sure you get the e-ticket issued asap if making any changes to your Oneworld Award.
Yesterday I rang to add a couple of flights with Cathay Pacific for May 2020 to my Oneworld award that I'm currently building. All seemed to go well & I was told the e-ticket would be issued, the flights appeared in my QFF account all day but no eticket came through.
When I checked this morning sure enough those flights had disappeared along with my first 2 flights SIN-xHKG-AMS with Cathay Pacific in late July 2019
The only flights I was left with was AMS-xDOH-PER with Qatar in late August 2019, given what I've read on here I was lucky those didn't disappear as well
Checked online and sure enough the Cathay flights for July 2019 were not available to re-book. Tried a few other combinations around that day with various destinations around AMS, TXL HAM etc. Could find availability with British Airways & also a Qatar option. Then I tried Finnair and found availabilty for SIN-HEL, HEL-TXL, which is what I've booked but it does use an extra Stopover.
Used the call back which was better than being on hold for 1.5hrs like I was on Saturday. Managed to get everything booked (the May 2020 flights were still available) & have an 081 e-ticket number for U class seats. The updated ticket info came from
[email protected], is that the correct email once you make changes to an award booking?
Still got one more leg to book back to SIN in a few weeks, hopefully that will be a little less stressful!