Thanks for sharing. Very happy to see you have been successful with minimum anger and frustration and worry. I booked my original OWA trip online Nov last year, then had to ring and made some changes. J flights were lost and each call seemed to have made it worse until I gave up and told them to cancel the whole trip. Then out of the blue, in January, a Sydney number rang me and normally I would ignore it (usually a scam call). Luckily, I took it and it was John from Hobart.
A BIG SHOUT to John from Hobart. I read elsewhere that John had also helped Steph123. I told him I had won the "lottery" and he said he could fix all my problems so far, mainly to do with re-ticketing.( created by the o/s call centres - my words). Told him I had already cancelled the trip. He said no, he could see the cancellation in the queue and one of the times, I was glad Qantas was slow to action something for once. He cancelled the cancellation, found me some better flights and re-ticketed within a few minutes.
The flights are later in the year and recently some flights became available which would mean I could return to QLD from S.E.Asia with 2 flights instead of 4 flights.
These changes are nice to have but not essential. So I am monitoring this forum to see if the situation has improved with the call centres to give me confidence to make more changes to my OWA booking(without having to win the "lottery").
