Oneworld separate ticket interline changes

[codash1099]

So there is a Santa Claus, and he's moved to Hong Kong.

 

[dlam]

On Monday I flew Finnair PEK-HEL-LHR and then BA LHR-AMS. Both flights were totally separate bookings. When I asked at Beijing, the Finnair agent (actually I think she was Air China groundstaff) very graciously checked my bags the whole way through to AMS and even issued the boarding pass for the BA flight. It certainly made the whole process MUCH easier, being able to hop on the inter-terminal bus airside at LHR to get from T3 to T5.

I suppose it ain't Finnair's official policy but it would certainly go a long with to make passenger's journeys easier.

 

[NZ_Flyer]

How about this one. 3 separate nested bookings with different PNR's.

1. AKL-MEL-HKG-SYD-AKL (ticketed/operated by QF)
2. HKG-KUL-CMB-KUL-HKG ticketed by UL (operated by CX/UL and nested within PNR 1)
3. CMB-DOH-CAI-DOH-CMB (ticketed/operated by QR and nested within PNR 2)

Overnight in HKG before PNR 2 starts (will leave airport for hotel). Overnight in CMB before PNR 3 starts (will stay in airside transit hotel). Otherwise transit times between 6-11 hours except for CAI turnaround on 2:45hrs but on same plane and won't need to clear immigration. HLO. Have called travel insurance company twice and both times they confirmed that insurance covers misconnects for this.

QF and UL have linked all the PNR's against theirs (whatever that means). QR are being a PITA about linking but I think this has no practical effect unless someone is actually looking at the notes (correct me if I'm wrong)?

Questions:
1. HKG-KUL is with CX. Now that they through-check from 1 Jan 2017 will they issue me BP's for the QR booking CMB-DOH-CAI?
2. Will QR at either CAI or DOH issue me BP's for CMB-KUL-HKG on the separate UL booking?
3. Will UL at CMB issue me BP's for the HKG-SYD-AKL on QF?

 

[Mattg]

I've sent feedback to qf this afternoon mentioning CX's change back to the customer friendly policy and that they should follow suit, others here should do the same sometimes feedback in numbers has a better impact.

I also sent feedback to Qantas about this.

Got a response saying that they understand the negative impact of this "oneworld policy" (their words) and that there is "hope for the policy to be amended" following Cathay's opting out of it. They concluded that they hoped the situation would be resolved to my satisfaction this year.

Not quite sure what to make of that, but it does at least seem like they're listening and are possibly having a re-think.

 

[cmon0005]

I also sent feedback to Qantas about this.

Got a response saying that they understand the negative impact of this "oneworld policy" (their words) and that there is "hope for the policy to be amended" following Cathay's opting out of it. They concluded that they hoped the situation would be resolved to my satisfaction this year.

Not quite sure what to make of that, but it does at least seem like they're listening and are possibly having a re-think.

I got a callback regarding my feedback and the call lasted about 10 mins, this customer care rep understood how inconvenient this policy is and they previously worked in checkin a while ago and concluded it is quite simple from a system point of view. They were also hopeful that upon management review this would be changed this coming year.

Hears hoping!

 

[defurax]

I also sent feedback to Qantas about this.

Got a response saying that they understand the negative impact of this "oneworld policy" (their words) and that there is "hope for the policy to be amended" following Cathay's opting out of it. They concluded that they hoped the situation would be resolved to my satisfaction this year.

Not quite sure what to make of that, but it does at least seem like they're listening and are possibly having a re-think.

I received similar feedback. Fingers crossed!

 

[Quickstatus]

The Flyertalk thread on the topic keeps a wiki updated as new info comes in.
Bag interlining issues and OW policy changes (Combined threads) - FlyerTalk Forums

Unless ss you get a QF checkin agent who has no idea of the classic award exception

 

[ozbeachbabe]

I also sent feedback to Qantas about this.

Got a response saying that they understand the negative impact of this "oneworld policy" (their words) and that there is "hope for the policy to be amended" following Cathay's opting out of it. They concluded that they hoped the situation would be resolved to my satisfaction this year.

Not quite sure what to make of that, but it does at least seem like they're listening and are possibly having a re-think.

It may be "one world policy" however airlines can make their own decisions so are not bound by the policy unless they choose to be.

 

[Himeno]

It may be "one world policy" however airlines can make their own decisions so are not bound by the policy unless they choose to be.

Yep, "oneworld policy" is minimum required for alliance members. Each airline can chose to do more then that.

 

[Danger]

I also sent feedback to Qantas about this.

Got a response saying that they understand the negative impact of this "oneworld policy" (their words) and that there is "hope for the policy to be amended" following Cathay's opting out of it. They concluded that they hoped the situation would be resolved to my satisfaction this year.

Not quite sure what to make of that, but it does at least seem like they're listening and are possibly having a re-think.

Hilarious. It's oneworld's policy but one of the alliance's founding members is doing their own thing? Arrghhh, maybe that kind of says you, Qantas, can do the same thing too? Clearly you don't need to wait for oneworld to change its "policy".

 

[Quickstatus]

Qantas does do more - like interline QF to QF which BA does not. And supposedly QF award to OW (but depending on whether checkin staff feels like doing it).

Note they also interline QF-EK on separate tickets.

Can be done bilaterally. QF was happy to ditch BA when they hooked up with EK. No need to hide under the OW banner

Its a complete mess. Makes a mockery of the "full service" moniker.
Even VA interline to DL on separate tickets.

 

[mannej]

Qantas does do more - like interline QF to QF which BA does not. And supposedly QF award to OW (but depending on whether checkin staff feels like doing it).

Note they also interline QF-EK on separate tickets.

Can be done bilaterally. QF was happy to ditch BA when they hooked up with EK. No need to hide under the OW banner

Its a complete mess. Makes a mockery of the "full service" moniker.
Even VA interline to DL on separate tickets.

Are VA still not interlining to VA on separate tickets?

 

[defurax]

Now that CX have decided to allow through checking on separate tickets again, does it matter if the CX flight has a BA flight number? I will be flying MEL-HKG-LHR on one ticket and LHR-NTE on a separate BA ticket, since the MEL-HKG is operated by CX will CX be able to check my bag through to NTE? I imagine it should work since it's a CX operated flight...but anything remotely related to BA these days gives me the impression the computer will say no!

P.S: Just realised this is my 2000th post! Took a long time to get there...

 

[Daver6]

Can anyone comment on checking in on a AA domestic flight and then connecting onto QF (DFW) on separate tickets. Are they likely to check the bags through for me?

 

[defurax]

Can anyone comment on checking in on a AA domestic flight and then connecting onto QF (DFW) on separate tickets. Are they likely to check the bags through for me?

No they won't check you through,look at the table here (https://ssc.aa.com/prmportal_enu/Ag...ugh Checked Baggage with Separate Tickets.pdf)

But if you miss your QF flight they will rebook you on another flight.

 

[bosox76]

Can anyone comment on checking in on a AA domestic flight and then connecting onto QF (DFW) on separate tickets. Are they likely to check the bags through for me?

When I was checking in with AA in SFO and connecting to QF 12 at LAX on sep tickets the check staff through checked my bags all the way to MEL. This was in sept 2016. So you may get lucky. I didn't even really ask as by the time I was going to bring it up she was already in the process of doing it.

 

[Strategic Aviation]

Initially American Says They Aren't Ending Through-Checked Baggage on Separate oneworld Reservations - View from the Wing (June 2016)

Then American Changes Checked Baggage Policy Again - For the Worse - View from the Wing (Aug/Sep 2016)

 

[Daver6]

No they won't check you through,look at the table here (https://ssc.aa.com/prmportal_enu/Ag...ugh Checked Baggage with Separate Tickets.pdf)

But if you miss your QF flight they will rebook you on another flight.

Who is they? AA will rebook me on another flight if I miss the QF flight? The QF booking is directly with QF. I would have thought that it is my problem if I miss the QF flight?

 

[defurax]

Who is they? AA will rebook me on another flight if I miss the QF flight? The QF booking is directly with QF. I would have thought that it is my problem if I miss the QF flight?

AA have had a policy of protecting PAX on separate OW tickets for a long time (see last 2 paragraphs in that document: https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking and Ticketing Index.pdf)

So the new rules for interlining bags keep that policy of protecting PAX on separate OW PNRs/tickets. (the last column in this table: https://ssc.aa.com/prmportal_enu/Ag...ugh Checked Baggage with Separate Tickets.pdf)

 

[Daver6]

AA have had a policy of protecting PAX on separate OW tickets for a long time (see last 2 paragraphs in that document: https://ssc.aa.com/prmportal_enu/AgencyReferenceFiles/Booking and Ticketing Index.pdf)

So the new rules for interlining bags keep that policy of protecting PAX on separate OW PNRs/tickets. (the last column in this table: https://ssc.aa.com/prmportal_enu/Ag...ugh Checked Baggage with Separate Tickets.pdf)

Excellent. Thank you so much for that. I was actually a little worried what might happened. That's invaluable information