Opt out of CSM greeting??

[reductionist]

Not a problem for me as I've never ever had a personal greeting on QF.

CX is obviously quite different. They do the in-seat greeting every time and they are really quite discreet about it. They also seem quite good at figuring out if if they should try to carry on a small conversation with you or just say hello and leave you be.

Opting in/out of greetings, and notes on how you should be addressed, etc... It wouldn't surprise or upset me if this customised service was only reserved for P1s (if it were ever to be implemented).

 

[kezsco]

I'm not saying that the OP's reasons aren't legitimate, or anyone who doesn't like the greeting doesn't have a good reason not to, but I just think it is the absolute pinnacle of petty complaints to jump on a forum and complain about receiving 'extra' service.

Sorry if it came out as a complaint. Companies are always trying to improve their offering. My suggestion was a valid one for my circumstances. Yes, it's first world and yes, it's difficult for the flight staff. That's why my suggestion was linked to profiles/technology for ease of implementation. I have no doubt that in 5 years that this will be in place for some carriers. And I would be flying with the carrier that tailors the experience most to my needs.

This has been the case with meals (look at all the options!), seat selection etc...

A suggestion, not a complaint.

 

[mannej]

Sorry, but I don't see it as a tangible improvement that the airlines will ever offer.
Seat selection, meal options would sway more people from one airline to another.

As others have stated, there are ways to avoid the greeting if you detest it that much.

 

[QF WP]

Sorry if it came out as a complaint. Companies are always trying to improve their offering. My suggestion was a valid one for my circumstances. Yes, it's first world and yes, it's difficult for the flight staff. That's why my suggestion was linked to profiles/technology for ease of implementation. I have no doubt that in 5 years that this will be in place for some carriers. And I would be flying with the carrier that tailors the experience most to my needs.

This has been the case with meals (look at all the options!), seat selection etc...

A suggestion, not a complaint.

Yes, I CAN actually envisage the future now with that clear explanation. The Purser & FA's will be walking the cabins with an iPad which will have been pre-loaded with pax details once the flight is closed; with a seat map which will show pax names and their underlying profile, so they can actively meet the expectations of each pax (ie. Mr Smith, Seat 1A, extra pillow, no welcome greeting, low touch during flight, prefers red wine, prefers The Australian newspaper, etc)

Now that I like...

 

[Leumas]

Yes, I CAN actually envisage the future now with that clear explanation. The Purser & FA's will be walking the cabins with an iPad which will have been pre-loaded with pax details once the flight is closed; with a seat map which will show pax names and their underlying profile, so they can actively meet the expectations of each pax (ie. Mr Smith, Seat 1A, extra pillow, no welcome greeting, low touch during flight, prefers red wine, prefers The Australian newspaper, etc)

Now that I like...

Not criticising you at all, but if they do that, the flight probably would have landed by the time they go through all the eligible passengers.

Then, the next thing you know, people will be complaining I wanted to read the SMH this flight but the purser only gave me The Australian.

 

[JohnK]

Yes, I CAN actually envisage the future now with that clear explanation. The Purser & FA's will be walking the cabins with an iPad which will have been pre-loaded with pax details once the flight is closed; with a seat map which will show pax names and their underlying profile, so they can actively meet the expectations of each pax (ie. Mr Smith, Seat 1A, extra pillow, no welcome greeting, low touch during flight, prefers red wine, prefers The Australian newspaper, etc)

Now that I like...

That sort of lifestyle will be reality in the not too distant future. People will have a choice (at least I hope it will involve choice) and can live as part of the collective where everyone knows everything about everyone in the collective.

We are not that far away now if you can see what is happening with smart phones, facebook etc. I don't have a need for it....

 

[TonyHancock]

Slightly OT but does anyone else find it odd/off putting/a bit annoying when the CSM stands in the aisle intently reading the manifest in front of you, before turning to offer a "personal" greeting?

 

[pshepvic]

Slightly OT but does anyone else find it odd/off putting/a bit annoying when the CSM stands in the aisle intently reading the manifest in front of you, before turning to offer a "personal" greeting?

It is a little strange.

A recent flight in F though the CSM found me, not in my seat, no manifest in hand, but somehow still knew who I was. Now THAT was odd!

I bumped into him about 10 hours later and he remembered my name again then. That was quite impressive I thought - I can barely remember people's names 5 minutes after meeting them!


Sent from my iPhone using AustFreqFly app

 

[Deleted member]

Not a problem for me as I've never ever had a personal greeting on QF.

CX is obviously quite different. They do the in-seat greeting every time and they are really quite discreet about it. They also seem quite good at figuring out if if they should try to carry on a small conversation with you or just say hello and leave you be.

Opting in/out of greetings, and notes on how you should be addressed, etc... It wouldn't surprise or upset me if this customised service was only reserved for P1s (if it were ever to be implemented).

I haven't flown that much in J. But have been greeted personally on J international every time. Can't say I recall each domestic trip though.

 

[QF WP]

It is very disconcerting when they are reading the manifest. I was always told that "prior preparation prevents p1ss poor performance"....surely a study of it prior to going down the aisle would be one of their procedures. Even easier when Mr & Mrs are sitting next to each other...

 

[Mal]

Slightly OT but does anyone else find it odd/off putting/a bit annoying when the CSM stands in the aisle intently reading the manifest in front of you, before turning to offer a "personal" greeting?

Indeed, it's just uncomfortable for both the staffer and guest.

 

[benmay]

Shows everyone is different. I really enjoy the chat. Recent trip to DFW the CSM got me a cup of tea at like 3am, remembered my platinum status when he looked at my boarding pass when I got on the plane - about 10hrs earlier. Big plus!

Extending the chat, I enjoy the crew talking to me. Especially on the BNE-HVB - more time taking off / landing than flying, and sitting in row 1 you face the FA (DH8) - so if they are not a grumpy dragon, I enjoy having a yarn!

 

[simongr]

Yes, I CAN actually envisage the future now with that clear explanation. The Purser & FA's will be walking the cabins with an iPad which will have been pre-loaded with pax details once the flight is closed; with a seat map which will show pax names and their underlying profile, so they can actively meet the expectations of each pax (ie. Mr Smith, Seat 1A, extra pillow, no welcome greeting, low touch during flight, prefers red wine, prefers The Australian newspaper, etc)

Now that I like...

Lindsay - you need to think a bit more futuristically. The iPad will be gone and it will be on a credit card sized transparent screen that can be discreetly held in the hand with all of your details, onward booking, if you have flown with this crew before, generally preferred meal selection...

Slightly OT but does anyone else find it odd/off putting/a bit annoying when the CSM stands in the aisle intently reading the manifest in front of you, before turning to offer a "personal" greeting?

Yep - I do find this very weird and much more obvious on QF than CX.

 

[amaroo]

Slightly OT but does anyone else find it odd/off putting/a bit annoying when the CSM stands in the aisle intently reading the manifest in front of you, before turning to offer a "personal" greeting?

Particularly after you have swapped seats with the kids or SWBMO & they still address you as Ms amaroo

 

[Moody]

Particularly after you have swapped seats with the kids or SWBMO & they still address you as Ms amaroo

Time to give those male cosmetics a break?

But seriously .... my preference is not to be singled out. It only happened a couple of times to me some years back when they seemed to be greeting SG pax. I found it embarrassing but who knows - I may have got used to it once my smugness level was pumped up enough.

But the opportunity to cringe comes before you are on board. I was escorting a colleague through the premium boarding queue and after the BP was scanned and my name came up, I was handed back the BP with a "Welcome back Mr Moody". My colleague (PS) got a generic "Welcome aboard". She commented to me in the aerobridge "Would it have really killed her to say my name?"


I don't think it would and I doubt whether any Platinums would give a flying fig whether lower status paxs got some personal courtesy.

 

[MEL_Traveller]

Lindsay - you need to think a bit more futuristically. The iPad will be gone and it will be on a credit card sized transparent screen that can be discreetly held in the hand with all of your details, onward booking, if you have flown with this crew before, generally preferred meal selection...

lol. I think you need to think a bit more futuristically! It will be a head up display, projected above the passenger. To protect privacy (from other passengers), the display will only work when the crew member is wearing a special lapel pin which activates the head up display.

 

[QF WP]

How far ahead do you think I was looking - I reckon next year so iPad will still be the go.

The NextGen might be as you both point out. But we are talking QF here so don't get too far ahead of yourself.

 

[simongr]

I am waiting for a digital FF card that flashes when I am at my allotted seat... and beeps loudly and flashes red when I try to sit in a seat that isn't mine.

Either that or a bar code printed on my arm linked to a chip under the skin...

 

[jetlagger]

Sure.. Can certainly relate to that experience! Also dislike the 'cue card robotic spieled nature" of many announcements..
What ever happened to the 'ad hoc" troubled bad/worst day" that will get better as we venture through the unexpected storm.. Guess just too honest.. Ok so to 'wish you all a pleasant flight with sincerity.." Will be always too much to offer without being so robotic to at least change the tone, or the posture, for the mood or flavor of the day... QF/BA

 

[Solid]

The OP probably wouldn't have liked the DJ flight I was on last night, when doing the intros on the PA instead of saying "...welcome our guests in business class..." he said ".....welcome Jack and Jill our business class guests...."

(names changed by me to protect the innocent, but not the CSM!)