PayPal accepting Amex [again]

[one9]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

Bad News.

Seems PayPal won't be adding Amex afterall.

If you have not yet added your Amex card to your account, then you won't be able to. (for at least the immediate future).

Not 100% sure of the reason, but if you call Amex, they now have an update on the issue. PayPal won't allow any new Amex cards to be added, but will allow already added Amex cards to work for the short term future.

 

[auriga]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

Got to be kidding!

I tried yesterday, but got an error message.:evil:

 

[mvjs]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

My guess would be that they're not adding any more AMEX cards for a while until the system issues can be sorted out. Then they'll allow AMEX to be added again.

 

[ChrisFlyer]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

I just got a reply from PayPal, and here is their response which kind of explains the issue, and how to resolve it.

Dear ChrisCh,

Thank you for contacting PayPal, my name is Michelle. I completely
understand the reason for your frustration and rest assured that I will
do my best to provide the proper resolution to address your issue. Thank
you for your patience in this matter.

I understand that you are having difficulty making a payment using your
AMEX card. I can sense the importance of this matter to you. Allow me to
help you get to the bottom of this matter.

ChrisCh, we received a response from your card issuer that is
preventing us from allowing your card to be used in the system. All you
need to do is to contact your card issuer and inform them that you want
to use the card in your PayPal account.

I apologise for the difficulty you've experienced. The credit or debit
card issuer has denied the card you are attempting to add to your
account or use to make a payment.

>>Please note that when you register a card or update your card
information, PayPal requests a temporary authorisation of $1.00 USD. If
that amount is not authorised, the card cannot be used or updated


>>The only information that PayPal receives is that the card provider
has declined usage of this card. We can only advise that you contact the
card's issuing bank for more information regarding the denial, as any
resolution must be sought from that institution

We are only processing transactions that your bank allows, and if they
are not allowing one particular transaction, you would need to get in
touch with them just to be sure that you would know what the problem
exactly is.

After they have given you the go signal, then you may make that purchase
again and it should go through fine.

We once again apologize for the inconvenience caused to you and thank
you for your patience. We do value you and your business; we will
continue to strive to ensure that you have a better experience in the
future.

Thank you for choosing PayPal and please feel free to contact us if you
should have any further questions.

Sincerely,
Michelle
PayPal, an eBay Company

Will call Westpac now... weird that it's now not working after previously working for my test payment to my second account, which has now appeared on Westpac internet banking as 16 Oct 2009 PAYPAL SG Singapore SN AUSTRALIA AU 1.00

UPDATE:

Just got off the phone with Westpac, and they tried to hint that I use MasterCard instead... When I pointed out that the only reason that I was a customer there was because of the Amex and the extra points from it, they were quick to look into it further. They checked with their fraud team, and apparently Westpac isn't blocking it, but American Express is stopping the transaction from being completed... The joy of one more phone call...

FURTHER UPDATE:

Just called Amex, and they said they have "raised a ticket" with PayPal to resolve the issue... yet I bet nothing will be done lol

 

[one9]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

ChrisCh - It seems whoever responded to your email did not have the latest information. When I called the Amex Platinum desk this morning, they said they had only just received an update about PayPal not adding any new cards for the immediate future. She read a short paragraph that basically explained people who had already added their cards would still be able to use them in the immediate future but no new card additions would be allowed. The way the paragraph was worded sounded like possibly people who have already added their cards will have them disabled/deleted in the future.

 

[zzyss]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

ChrisCh - It seems whoever responded to your email did not have the latest information.

I'm not quite so ready to write this off as a Paypal thing just yet, 'coz they're still showing the Amex logo on their site. It wouldn't take a Web guy 5 minutes to get rid of that thing if it really was any kind of serious problem (especially since they site's quite likely to be centrally managed out of the US, and they've only just concluded their Friday).

 

[one9]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

I'm not quite so ready to write this off as a Paypal thing just yet, 'coz they're still showing the Amex logo on their site. It wouldn't take a Web guy 5 minutes to get rid of that thing if it really was any kind of serious problem (especially since they site's quite likely to be centrally managed out of the US, and they've only just concluded their Friday).

I really think we can not be sure what is going to happen without some inside information. But from the statement that was prepared, I think it is not a 1 or 2 day glitch.

My guess is that it could somehow relate to the fees that PayPal charge the sellers. For example my business accepts PayPal and we are charged 1.5% (accepting payments of $15,000+ per month). When Amex was introduced for PayPal there was no change to this fee.

In comparison, for credit card sales (Visa/Mastercard) through our Bank we are charged 0.7% and for Amex sales we are charged 3%. So 1.5% seems just too low for Amex through PayPal.

And to backup my guess, when I click on the "Fees" page of Paypal (after logging in), it comes up with an Error Page. So maybe they are going to increase their seller fees for accepting Amex and then continue to accept Amex. But this could open up a whole new kettle of fish with angry sellers.

 

[lovestotravel]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

I really think we can not be sure what is going to happen without some inside information. But from the statement that was prepared, I think it is not a 1 or 2 day glitch.

In comparison, for credit card sales (Visa/Mastercard) through our Bank we are charged 0.7% and for Amex sales we are charged 3%. So 1.5% seems just too low for Amex through PayPal.

You can get Amex down to around 1.8% quite easily without a excessively high turnover.

A company like Palpay would get a good rate from Amex

After introducing Amex I highly doubt Paypal and turn around and stop it after a few days.

Give it a week or so and then worry about it

 

[asdfghjkl32]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

My QANTAS Amex didn't allow me to register with PayPal... so stupid !!

 

[dede]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

Lucky I added my Amex and deleted the Mastercard before all the kerfuffle started!

 

[lopes2017]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

I did the same added my Amex deleted MasterCard tried to purchase something on eBay but it through up an error and asked me to use a different card. Also won't let me "link" my card in paypal.

 

[straitman]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

Further to post #24 from ChrisCh. I enquired from PayPal and got a similar BUT noticeably different message back from PayPal.

Dear straitman,

Hello! Thank you very much for contacting PayPal. My name is Eugene and I hope all is well with you. Please allow me to try and do my best to help you today with your concern.

I have read and understood your email that you are asking why AMEX in not yet accepted in PayPal. Please be humbly informed that the capability for Australian residents to register an American Express card has been removed. Some reasons this ability has been removed include:
* All American Express cards are processed in USD, causing currency conversion fees for our members outside the U.S.
* Since PayPal has localized the Australian site, PayPal believes it is in your best interest to add a Visa or MasterCard to avoid the fees of adding and using an American Express card Please note that Australian members with an American Express card already registered to their account will continue to be able to use their American Express card as long as the card number and expiration date does not change.

However, we are continuously updating our system and looking forward for the possibility for AMEX to be used in PayPal Australia again. We will keep you updated when we launch this feature.

I apologize for any inconvenience that this has caused you in any way and I hope that I was able to address your concern properly. I really appreciate your patience and I would like to let you know that I am thankful for this opportunity to help you. If ever you will need further assistance or for future inquiries, please feel free to contact us again either through email or by phone at (02) 8223 9500 at your most convenient time.

Here at PayPal, we definitely value your satisfaction and opinion. Thank you so much for using PayPal and have a blessed and great day ahead!

Sincerely,
Eugene
PayPal, an eBay Company

PayPal Australia Pty Limited.
Copyright © 1999-2009 PayPal. All rights reserved. PayPal Australia Pty Limited ABN 93 111 195 389 (PPA) holds an Australian Financial Services Licence, number 304962. Any general financial product advice provided in this email is provided by PPA and has not taken into account your objectives, financial situations or needs.

Is anyone able to comment upon the claim that 'All American Express cards are processed in USD, causing currency conversion fees for our members outside the U.S.' as it sounds like a load of baloney to me.

 

[ChrisFlyer]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

Looks like the person who wrote that had no idea of the recent changes - as that was their standard reply when I asked about 6 months ago.

When there was no PayPal Australia, Aussie users had to register on PayPal US with an Australian address, and could therefore use Amex, but the card had to be charged in $USD (as they didn't have an Australian dollar merchant account, and Amex doesn't support dynamic currently conversion like Visa & MasterCard).

Since PayPal AU launched, you could no longer add Amex as an Australian user, but those who had registered on PayPal US earlier were able to keep their card on file until expiry (with all charges first converted to $USD), but could not pay other Australian users with it - only those overseas.

In the past week, the changes have involved PayPal AU getting their own $AUD merchant account, as I was able to process a test payment to myself of $1AUD before the problems started, and the charge did appear on the statement in Australian dollars...

So basically, the person who sent that to you is unaware of the recent changes with Amex on PayPal AU

 

[straitman]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

So basically, the person who sent that to you is unaware of the recent changes with Amex on PayPal AU

ChrisCh,

As I suspected though I had to ask before going back to them.

As a bye line I hate PayPal but occasionally have the need to use it :!:

 

[notzac]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

Is anyone able to comment upon the claim that 'All American Express cards are processed in USD, causing currency conversion fees for our members outside the U.S.' as it sounds like a load of baloney to me.

I'll comment - it's a rubbish claim. I would find it v difficult to believe that PayPal wouldn't have set up a local merchant facility with American Express when originally adding AmEx as a payment method.

 

[markh]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

Has anyone been able to use their Amex setup in PayPal ? Like lopes2017 I tried to pay for items with PayPal and had a weird message:

 

[one9]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

ChrisCh,

As I suspected though I had to ask before going back to them.

As a bye line I hate PayPal but occasionally have the need to use it :!:

I also hate PayPal but need to use it.

You will find a lot of people hating PayPal if you do a search on forums such as Whirlpool.

Unlike a bank, they do no checks (or very little checking) when you open a PayPal account. However when you start receiving multiple transactions, they will freeze your account and funds and request lots of information (ID, copies of invoices for products, proof of address etc.). They will then take weeks to unfreeze your funds. That is if you don't give up after having to fax and re-fax multiple documents to them.

They should (like a bank) do the proper checks in the first place before allowing you to accept multiple incoming payments and not allow you to accept payments that they intend to freeze.

 

[lopes2017]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

Finally got to the bottom of the issue. Essentially, I received a email from PayPal blaming my bank for not letting the transaction (or even linking) through.

Called Westpac, they advised me that its not them but rather Amex that has a block against PayPal.

Now what the issue between Paypal and Amex is, I have no idea.

 

[ChrisFlyer]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

Finally got to the bottom of the issue. Essentially, I received a email from PayPal blaming my bank for not letting the transaction (or even linking) through.

Called Westpac, they advised me that its not them but rather Amex that has a block against PayPal.

Now what the issue between Paypal and Amex is, I have no idea.

Exactly what they told me too (except about the linking bit - as mine was linked ok) Full details in post #24 in this topic (third page).

 

[johnnyb255]

re: PayPal Australia now [NOT] accepting AmEx [Again!]

Called Amex about this, customer service said 'technical issues' were ongoing but seemed to suggest resolution within a couple of weeks.

Wanted to take advantage of jetabroads 10% cashback with paypal + get rewards points (my mastercard has none). Looks like I can't have my cake and eat it too.