Platinum "anytime" lounge Access ceases from 1 February 2011

[djfuzz]

Thanks for the response Red Roo.

Not wanting to dive back into the morass of ugliness that is this thread, but this ...

With respect to Qantas International Lounge access, as noted in the thread by others, there is a requirement for the Member's next onward flight to be on a Qantas, Jetstar Airlines or oneworld flight number.

... is not exactly consistent with this ...

However, we have taken your feedback onboard and are happy to make adjustments to this policy and we’re also pleased to let you know about it first!

From 1 February 2011, to access Qantas Domestic or International lounges, Platinum Members must be travelling the same day on a flight that shows on a Qantas (QF), a Jetstar Airline (Jetstar (JQ), Jetstar Asia (3K) or Valuair (VF)) or a oneworld® flight number on your ticket. Other lounge access conditions apply. See Qantas Club Terms and Conditions.
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In doing so, Platinum Frequent Flyers will continue to be welcome to use our lounges to freshen up or whilst waiting for colleagues or friends arriving on other flights. We have also specifically noted Jetstar Asia (3K) and Valuair (VF) as included carriers in the definition.

Just pointing it out. I'm sure most people here have made up their mind one way or the other about how they respond to the change, doubling back on the compromise probably won't make all that much difference now.

 

[Alanslegal]

If people lowered their expectations a bit, then there would be far less heat in this forum.

I'm not lowering my low expecations of QF anymore. They removed ATA under the spin of an enhancement, only time will tell us all "what's going to be removed next?". And I'm sorry but this isssue is making me steam.

Red Roo, when you have the time read this entire thread again and nobody here has said they will fly MORE because of ATA removal. We may be the just the tip of the iceberg in terms of QF's frequent flyer base, but QF has lost quite a few bookings to their competitors in the past few months.

Imagine the everyday WP who does not frequent these sites and does not even realise ATA is removed, and then tried using ATA. That would really tick that WP off. TBH I didn't even realise ATA was going to be removed until I read this thread, the "enhancement" email that QF sent, I just skipped it - and I know people out there who are busy enough in their lives and would have missed/skipped it as well.

 

[JohnK]

With respect to Qantas International Lounge access, as noted in the thread by others, there is a requirement for the Member's next onward flight to be on a Qantas, Jetstar Airlines or oneworld flight number.

That requirement was not there when you eagerly announced early on in the thread that we will have arrivals access to Domestic and International lounges.

But Qantas is developing a reputation for saying one thing and doing another....

 

[kpc]

With respect to Qantas International Lounge access, as noted in the thread by others, there is a requirement for the Member's next onward flight to be on a Qantas, Jetstar Airlines or oneworld flight number.

That requirement was not there when you eagerly announced early on in the thread that we will have arrivals access to Domestic and International lounges.

But Qantas is developing a reputation for saying one thing and doing another....

Here is the original version / announcement from Red Roo on 8th October 2010:

However, we have taken your feedback onboard and are happy to make adjustments to this policy and we’re also pleased to let you know about it first!

From 1 February 2011, to access Qantas Domestic or International lounges, Platinum Members must be travelling the same day on a flight that shows on a Qantas (QF), a Jetstar Airline (Jetstar (JQ), Jetstar Asia (3K) or Valuair (VF)) or a oneworld® flight number on your ticket. Other lounge access conditions apply. See Qantas Club Terms and Conditions.
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Red Roo.

...so clearly you had international (arrivals) QF lounge access if you had a flight that shows on a Qantas (QF), a Jetstar Airline (Jetstar (JQ), Jetstar Asia (3K) or Valuair (VF)) or a oneworld® flight number on your ticket.

More "spin" again from QF:shock::evil:....It would have been much more honest to say QF have had a change of mind but "spin" is much better...:shock::shock::shock:

 

[JohnK]

...so clearly you had international (arrivals) QF lounge access if you had a flight that shows on a Qantas (QF), a Jetstar Airline (Jetstar (JQ), Jetstar Asia (3K) or Valuair (VF)) or a oneworld® flight number on your ticket.

More "spin" again from QF:shock::evil:....It would have been much more honest to say QF have had a change of mind but "spin" is much better...:shock::shock::shock:

And that is what is disappointing about recent posts from Red Roo on this subject.

Not attacking Red Roo the person but as a representative of QF there has been no acknowledgement of the back-flip on this matter. How hard would it be to say "Sorry AFF, but after some careful careful consideration of anytime access rules there will be no arrivals access for international lounges"?

But we just keep going around and around in circles. Sorry, but I have lost all creditbility for QF making announcements on AFF....

 

[Archphoto]

Here is the original version / announcement from Red Roo on 8th October 2010:
However, we have taken your feedback onboard and are happy to make adjustments to this policy and we’re also pleased to let you know about it first!

From 1 February 2011, to access Qantas Domestic or International lounges, Platinum Members must be travelling the same day on a flight that shows on a Qantas (QF), a Jetstar Airline (Jetstar (JQ), Jetstar Asia (3K) or Valuair (VF)) or a oneworld® flight number on your ticket. Other lounge access conditions apply. See Qantas Club Terms and Conditions.
​

Red Roo.

The bold added by me - looking like they will get around their original "Pleased to let you know first!" with that little gem. :evil:

Note to self: Always read the finer fine print!! :shock:

 

[trippin_the_rift]

But we just keep going around and around in circles. Sorry, but I have lost all creditbility for QF making announcements on AFF....

This thread is a perfect example of why the QF brand continues it's downward spiral in the consumer's eyes. Just this week Alan Joyce was saying how he wants to fix it... it's stuff like this that is destroying the brand and AFF members are being generous in helping to give QF a 'free kick' to fix their game. Seriously how much easier can it be?

What is even more interesting is that AFF is full of professional management/senior positions/entrepreneurs/business owners/passionate loyal flyers. If there was ever an audience to ACTUALLY heed advice from - this would be it.

Seriously, are QF decision makers really that daft?

Maybe it's time you got that job with Qantas to shake things up JohnK

 

[straitman]

There is no benefit selling a perishable commidity below variable cost, when then costs haven't been incurred yet.

If you sell a unit below variable cost, then you will go bankrupt.

Well you and the airline industry will have to agree to disagree because what I have said is how it works in reality.

 

[JohnK]

Further samples of using Anytime Access

- SYD T3 Qantas Lounge, flash Platinum card and waived through with a gesture that felt 'Of course you are welcome to come in anytime you want'
- SYD T3 Qantas Business Lounge, flash Platimum and waived through again.

So far I am 4/4 allowed access just by flashing Platinum card....

 

[samiam]

So far I am 4/4 allowed access just by flashing Platinum card....

"Unpublished" benefit??

Would be welcomed...

 

[straitman]

Further samples of using Anytime Access

- SYD T3 Qantas Lounge, flash Platinum card and waived through with a gesture that felt 'Of course you are welcome to come in anytime you want'
- SYD T3 Qantas Business Lounge, flash Platimum and waived through again.

So far I am 4/4 allowed access just by flashing Platinum card....

I saw someone being refused entry yesterday at SYD Business lounge when they had their card and no boarding pass.

 

[JohnK]

"Unpublished" benefit??

Would be welcomed...

Perhaps policed differently by different staff.

I saw someone being refused entry yesterday at SYD Business lounge when they had their card and no boarding pass.

Yes that could happen as well. I can only post about my situation but I also had boarding pass in pocket as a fall back option which reception could not see anyway.

It would be interesting to actually try and gain access to lounge while not flying but at this stage I cannot justify a trip to airport to test the theory.

 

[Alanslegal]

It would be interesting to actually try and gain access to lounge while not flying but at this stage I cannot justify a trip to airport to test the theory.

I am flying JQ3 to HNL this Tuesday 6pm. Check in is not permitted online so I can only desk check in at 3pm at the earliest sooooooooooo my point is, even though I am technically within the rules to be granted domestic lounge access ALL day - which means I can go have toast and coffee at 7am - there is no way to prove I am flying that day unless I carried a print out of my JQ booking. I might just get REFUSED entry even though I am within the rules, all thanks to QF :evil:

 

[oz_mark]

I am flying JQ3 to HNL this Tuesday 6pm. Check in is not permitted online so I can only desk check in at 3pm at the earliest sooooooooooo my point is, even though I am technically within the rules to be granted domestic lounge access ALL day - which means I can go have toast and coffee at 7am - there is no way to prove I am flying that day unless I carried a print out of my JQ booking. I might just get REFUSED entry even though I am within the rules, all thanks to QF :evil:

....so carry a copy of your booking

 

[JohnPhelan]

I am flying JQ3 to HNL this Tuesday 6pm. Check in is not permitted online so I can only desk check in at 3pm at the earliest sooooooooooo my point is, even though I am technically within the rules to be granted domestic lounge access ALL day - which means I can go have toast and coffee at 7am - there is no way to prove I am flying that day unless I carried a print out of my JQ booking. I might just get REFUSED entry even though I am within the rules, all thanks to QF :evil:

As you are based in SYD, I'm presuming you're not flying into SYD domestic?

If not, surely you are not suggesting that you would go to the trouble of going to the QF domestic terminal (T3) just to get into the QP? Then you would have to go to the international terminal to check-in ....... You will be entitled to access the Business lounge at the international terminal anyway .....

 

[medhead]

You will be entitled to access the Business lounge at the international terminal anyway .....

Of course, one has to actually be checked in to use the international business lounge. Technically not required for a domestic lounge.

 

[Alanslegal]

....so carry a copy of your booking

Naaahhh that would make it too easy for the QF dragons

As you are based in SYD, I'm presuming you're not flying into SYD domestic?

If not, surely you are not suggesting that you would go to the trouble of going to the QF domestic terminal (T3) just to get into the QP? Then you would have to go to the international terminal to check-in ....... You will be entitled to access the Business lounge at the international terminal anyway .....

I live in Sydney so I have 24 hours to to think about heading to the J Lounge around 7am. Yes its a bit of a hassle but its to test the "Flash the WP card and see if I get waved in"! I won't carry a print out of my JQi booking later that day though.

 

[serfty]

...
I live in Sydney so I have 24 hours to to think about heading to the J Lounge around 7am. Yes its a bit of a hassle but its to test the "Flash the WP card and see if I get waved in"! I won't carry a print out of my JQi booking later that day though.

Bad idea! One should never attempt to fly anywhere without an "e-ticket" hard copy of their booking or equivalent. (This is a printout of the booking clearly showing the ticket number (or booking reference for 'ticketless carriers').

Of course, there's nothing to force you to show this when endeavouring to access the Domestic JL.

 

[oz_mark]

Naaahhh that would make it too easy for the QF dragons

So you expect the lounge folk to just know you are travelling in some relevant airline, somewhere, that day?

 

[simongr]

Once revenue and costs are known, then it's a simple matter to subtract one from the other, and divide by the number of seats. This provides ex-post facto the profit/seat.

Again, as I mentioned in my previous post, you can take QF's overall profit for the year and divide by the number of seats to work out how profitable each seat was over the course of a year.

That calculation would be about as useful as a chocolate teapot when it comes to deciding on whether to increase or reduce the number of premium seats of whether to provide more/less "benefits" to premium and non-premium pax.

It is pretty much a meaningless statistic. In assessing whether and how to provide benefits you have to look long, medium and short term - should we sell another seat on that flight, a flight on that route, a route in that network...

Not working in management accounting at QF I can not say how they do their profitability assessments (I expect that every part of the business has a different way of working out their profitability given their own agendas) but I expect it is incredibly complex.