Platinum "anytime" lounge Access ceases from 1 February 2011

[markis10]

I've only flown FJ a few times, but each time when checking in for my outbound flight I've been given both an outbound and inbound express card.

Like others here, I keep them out of sight anyway and only use them if I need to. I keep a few in my passport wallet

Express Passes are not a QF initiative or program, its a federal government program that many airlines participate in, although QF seem to get a lot of credit for it.

 

[Ewing]

Express Passes are not a QF initiative or program, its a federal government program that many airlines participate in, although QF seem to get a lot of credit for it.

I didn't say that it was

But I suspect the reason why I've been given the inbound express cards on departure is because they don't give them out on the inbound flights (at least on the flights I've been on in J).

 

[djfuzz]

Must just be us in the minority. Another horror run at MEL in the AM (seems you guys with the good runs arrive at night). Five flights at once, flight crew lined up to the hilt in the express lane, bags took forever to come up (is that JQ's fault or MEL's?), oversize baggage belt didn't work so items were thrown out onto it by the handlers, some oversize baggage came out on the regular carousel, Express Pass held at immigration so had to queue at customs (with three or fours lines snaking around in various directions in between the carousels making movement between them a task and a half) and given the full treatment through customs despite answering 'No' to everything. Took a good hour to clear, despite being first off the plane.

/OT

Someone missed a good opportunity to screw with us today and claim the return of Anytime Access due to the WP backlash. AusBT, I'm looking at you.

 

[drewbles]

Must just be us in the minority. Another horror run at MEL in the AM (seems you guys with the good runs arrive at night). Five flights at once, flight crew lined up to the hilt in the express lane, bags took forever to come up (is that JQ's fault or MEL's?), oversize baggage belt didn't work so items were thrown out onto it by the handlers, some oversize baggage came out on the regular carousel, Express Pass held at immigration so had to queue at customs (with three or fours lines snaking around in various directions in between the carousels making movement between them a task and a half) and given the full treatment through customs despite answering 'No' to everything. Took a good hour to clear, despite being first off the plane.

/OT

Someone missed a good opportunity to screw with us today and claim the return of Anytime Access due to the WP backlash. AusBT, I'm looking at you.

Mornings at MEL can be hell, with as you say, 5 or so flights all at once. That's when an Express pass is useful (and my stash is handy for such situations).

 

[jdlover23]

Ok so just had an argument with J desk on arrival into Sydney this afternoon about not wanting to let me into the lounge because I didn't gave an onward flight today even though I'd just got off one, have I got this incorrect I thought we could use as an arrival lounge if just got off a QF service - anyone have quick reference to this in the T&C's so I can show her

 

[Ewing]

anyone have quick reference to this in the T&C's so I can show her

Access to The Qantas Club lounges

Platinum:

Must be travelling on any flight the same day that shows Qantas, Jetstar Airlines+ or a oneworld flight number on your ticket.
Two guests allowed and do not need to be travelling.

(conditions are the same for the Business lounge and the Qantas Club)

 

[reductionist]

Ok so just had an argument with J desk on arrival into Sydney this afternoon about not wanting to let me into the lounge because I didn't gave an onward flight today even though I'd just got off one, have I got this incorrect I thought we could use as an arrival lounge if just got off a QF service - anyone have quick reference to this in the T&C's so I can show her

Frequent Flyer - About the Program - Platinum Benefits

What a fricken joke.

If QF absolutely must flagrantly continue to not train their staff or inform them of rule changes then they could at least leave a print out of the rules at the lounge entrance so the staff can look it up when required.

Making top tier customers jump through hoops like this is an absolute disgrace.

 

[jdlover23]

Thanks Ewing! Much appreciated

 

[trippin_the_rift]

Good to see you made it in )

 

[JohnPhelan]

Red Roo, is it possible to make the wording more explicit? There would be no doubt if the phrase above was amended with "including arrivals access". I think adding those few words would remove uncertainty for the lounge desk staff.

And while you're clarifying that, you could also state definitively whether this access applies to J Lounge as well as QP and whether arrivals access also extends to J class pax.

 

[Archphoto]

I agree that it's *very* ambiguous. I read the T&Cs at least 4 times and interpreted that I had to flying, *not* arriving.

Think it should be spelt out in B&W - with no room for misinterpretation by anyone; the suggestion to have the T&Cs readily available at the desk is an excellent idea.

If you have access when you fly (and that means upon arrival & before departure) - it should state as such clearly for both members and staff.

Having to jump through hoops for a privilege they offer, is appalling.

 

[trippin_the_rift]

After seeing jdlover23 in the lounge I made my way to check out the virgin blue shop (thx to priority pass)

Food is considerably better and wifi actually works !

Thanks again to QF for removing anytime access, it's given me the opportunity to try new airlines.

 

[medhead]

And while you're clarifying that, you could also state definitively whether this access applies to J Lounge as well as QP and whether arrivals access also extends to J class pax.

I'm sure this has already been explicitly stated on AFF by Red Roo

 

[markis10]

I'm sure this has already been explicitly stated on AFF by Red Roo

That is the case but I dont think that will mean much to a lounge dragon .

 

[JohnPhelan]

I'm sure this has already been explicitly stated on AFF by Red Roo

Yes, it has been stated explicity by Red Roo. But my point is it needs to be stated explicitly in the published Terms and Conditions.

I don't think saying to the Lounge attendant "but Red Roo said I could come in" would be very successful ....... :shock:

 

[TonyHancock]

I don't think saying to the Lounge attendant "but Red Roo said I could come in" would be very successful ....... :shock:

That made me LOL. The thought of a line of WP's all announcing that "Red Roo said I could come in" is great.

 

[Red Roo]

Ok so just had an argument with J desk on arrival into Sydney this afternoon about not wanting to let me into the lounge because I didn't gave an onward flight today even though I'd just got off one, have I got this incorrect I thought we could use as an arrival lounge if just got off a QF service - anyone have quick reference to this in the T&C's so I can show her

jdlover23, apologies for the misunderstanding at the Sydney Domestic Business Lounge. You should have been provided with arrivals access to the Domestic Business Lounge, as you had arrived from a Qantas service on the same day.

Our lounge team are following up on this.

 

[Red Roo]

Red Roo, is it possible to make the wording more explicit? There would be no doubt if the phrase above was amended with "including arrivals access". I think adding those few words would remove uncertainty for the lounge desk staff.

And while you're clarifying that, you could also state definitively whether this access applies to J Lounge as well as QP and whether arrivals access also extends to J class pax.

Just to clarify, we have harmonised Qantas Club and Domestic Business Lounge (where available) access rules for Platinum Frequent Flyers in the lounge access table. This is a change from the previous policy, in which Domestic Business Lounge access was only for departure situations.

In relation to flying in the Qantas Domestic Business cabin, arrivals access would be applicable to Platinum Frequent Flyers (would also apply for Platinums in Economy).

Cabin specific information on lounge access can be found here.

I have asked our lounges team to follow up with the teams across the network on the lounge access policy.

 

[jdlover23]

jdlover23, apologies for the misunderstanding at the Sydney Domestic Business Lounge. You should have been provided with arrivals access to the Domestic Business Lounge, as you had arrived from a Qantas service on the same day.

Our lounge team are following up on this.

Thank you Red Roo for following up

The staff this morning in Sydney J lounge were excellent - from past experience I believe that my experience the other morning was certainly not the norm, although it really did anger me being spoken to in such a manner and after the horror morning I'd had it was the last thing I needed, which exacerbated the issue

 

[Red Roo]

Thank you Red Roo for following up

The staff this morning in Sydney J lounge were excellent - from past experience I believe that my experience the other morning was certainly not the norm, although it really did anger me being spoken to in such a manner and after the horror morning I'd had it was the last thing I needed, which exacerbated the issue

No problem, good to hear that your experience this morning went well and that last week's encounter was not the norm.

In general, we are receiving excellent feedback on the changes we've made to Domestic Business Lounges.