Platinum "anytime" lounge Access ceases from 1 February 2011

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Red Roo said:
Just to clarify, we have harmonised Qantas Club and Domestic Business Lounge (where available) access rules for Platinum Frequent Flyers in the lounge access table. ...

In relation to flying in the Qantas Domestic Business cabin, arrivals access would be applicable to Platinum Frequent Flyers (would also apply for Platinums in Economy). ...
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The problem is those pages do not specify "arrivals" access, simply "Same day".

This "Same Day" is frequently mis-interpreted by lounge staff as not applying to arriving Platinum Members (as per jdlover's recent experience).

What also should be explicit on the web site is that the qualifying "Flight" needs to have "have departed and/or arrived" on the same day. If this is not clarified I envisage a situation where a Platinum member is incorrectly denied access to, say, the Sydney T3 Lounges after arriving off QF12, merely because the boarding pass only has a date two days earlier.
 
serfty said:
The problem is those pages do not specify "arrivals" access, simply "Same day".

This "Same Day" is frequently mis-interpreted by lounge staff as not applying to Arriving Platinum Members (as per jdlover's recent experience).

What also needs to be explicit is the flight nedds to have "have departed and/or arrived" on the same day. If not rectified I envisage a Situation where a Platinum is incorrectly denied access to, say, the Sydney T3 Lounges after arriving off QF12, merely because the boarding pass has a date two days earlier.
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Similarly, arrival into SYD, MEL or BNE after an overnight flight from PER.
 
serfty said:
Maybe you should check for feedback on the Pizzas ... :shock:
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Are there pizzas in the J lounges?I have only seen them when by myself in QPs.When I accompany the lovely mrs.dr.ron into a J lounge i have not seen them.In fact last month the quality of the offerings in the MEL J lounge was such I really wanted to go to the QP and have the Pizza!
 
I had a similar experience to jdlover on Monday morning, though at the SYD T2 QP, not a J lounge.

I flew WGA-SYD With Qantaslink on Monday morning, with my mother in tow. I was then continuing on to PER with QF, while she was connecting with an Aeropelican flight to DGE.

We arrived into T2, so I thought we'd go into the T2 QP until her flight, and then I'd wander over to T3 for my flight, which was about an hour later.

I showed my WGA-SYD boarding pass at the T2 QP. The lounge staff member I showed it to initially let me through, then called me back, and asked for an onward flight boarding pass. I didn't feel like arguing, so I showed her my SYD-PER boarding pass, which seemed to make her happy (though she then went to pains to explain that my flight left from the other terminal).



... And yes, the pizza is god awful. My opinion hasn't changed from the thread linked above after giving it another shot in the PER QP about an hour ago. I'd kill for a party pie right now!
 
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How hard is it really to send out an interoffice memo that explains this to every lounge around the world?? (They could easily print it out to be seen on the desk in front of their terminals. Or is that stating the obvious?)

If you've just arrived or are in transit (and you're WP) you have access - is it really so confusing?:shock:
 
I've been told a few times I need to have onward travel to enter the J lounge at SYD T3. I'm on day trips most of the time, so they usually say "I'll let you through this time", I usually suggest they lookup Qantas.com as I walk away..... :D
 
Archphoto said:
How hard is it really to send out an interoffice memo that explains this to every lounge around the world?? (They could easily print it out to be seen on the desk in front of their terminals. Or is that stating the obvious?)

If you've just arrived or are in transit (and you're WP) you have access - is it really so confusing?:shock:
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Red Roo mentioned today that the issue will be taken up with lounge staff. Hopefully they will all be informed soon and that will be the last of it.

I agree with your sentiment though, there appears to be room for improvement where internal communication at QF is concerned.

My gut feeling is that a memo probably was sent out, but the lounge staff don't care about their jobs enough to read it and apply the rules properly.

Why not implement a process where the lounge staff swipe/scan the QFF card or boarding pass of every single guest and let a computer decide if they should get entry or not? A computer is not going to misinterpret the rules. At least then it would be consistent?
 
reductionist said:
Why not implement a process where the lounge staff swipe/scan the QFF card or boarding pass of every single guest and let a computer decide if they should get entry or not? A computer is not going to misinterpret the rules. At least then it would be consistent?
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Why not have some of those check-in poles they have as part of NCGI, they can sit at the entry to the lounge checking if you are elgible, all you need is to have a staff member watch at the desk. Green light means you are elgible, red light means no. (YOU NB, GET OUT! :D )

Using the same hardware, with a bit of a software tweek is all it takes. All the information is already stored on the QFF'ers profile. Its very easy to do and would fit in with the QC's, and make things a bit easier for the lounge dragons.
 
I've not been challenged once since Feb 1. I've just flashed my WP card and walked on through.. Rather not have the poles installed.. I'd rather have the old system (ATA) re-installed!!
 
serfty said:
Oh Dear!

Please see this thread: http://www.australianfrequentflyer....er-program/qp-pizza-ive-given-good-28680.html

*BTW, Pizza is such a nominal term ...
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Yes i had already posted in that thread.My evening experience is in MEL.Now when in the QP I sit at the desk in front of the food area so see the pizza arriving so stand half a chance at getting a bit.When with mrs.dr.ron in the J lounge we are out of sight of the food area.So i conclude that WPs then are more efficient scavengers than us plebs.:shock::lol::p:p
Mrs.dr.ron was there again just over a week ago in the evening and says the hot choices were a runny beef stew that appeared to be sans beef and a green stuff that even with 2 tastes she was unsure of its origins.
I have noted that the cold selections appear to be exactly the same as the QP.You do get an extra tart for dessert though.;)
 
Entered the QP in MEL with a flash of the WP card. Three dragons on the desk one of them smiled and said thank you.

Entered the J lounge in exactly the same manner.

Interestingly when I was trying to sort out some details for my onward flight I noticed a clipboard on the J lounge service desk. The A4 sheet of paper included titles like Platinum Jetstar, Platinum Qantas, OneWorld Qantas etc. Below the title was a box with what looked like lots of 1's. It appeared that some were circled implying a count of visitors by "type".

The staff as I have invariably found at MEL J lounge were very friendly and very helpful. :)
 
reductionist said:
Why not implement a process where the lounge staff swipe/scan the QFF card or boarding pass of every single guest and let a computer decide if they should get entry or not? A computer is not going to misinterpret the rules. At least then it would be consistent?
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After being told off by one of the staff at BNE for trying to show my NGCI card as my boarding pass, I was "educated" by that staff member that I should come in and scan my card in the scanner automatically to determine access. I got the green light and was allowed in.

When I tried to do exactly the same a few days later at the BNE QP, the staff member got quite irate about me using the scanner and getting a green light by the computer - she then took my card and decided to check my flights on the computer - she told me that I shouldn't do that.

It's the inconsistency that I find frustrating. The computer scanners are the best at determining access according to the rules - why don't they use them?
 
Red Roo said:
In general, we are receiving excellent feedback on the changes we've made to Domestic Business Lounges.
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Everyone thought it and nobody is posting, so I will...

RR: In general some changes are good (newer fittings, better seating, new menu that nobody can pronounce), but they are brought down by two massive white elephant in the room: party pie removal and no anytime access.
 
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beardoc said:
reductionist said:
Why not implement a process where the lounge staff swipe/scan the QFF card or boarding pass of every single guest and let a computer decide if they should get entry or not? A computer is not going to misinterpret the rules. At least then it would be consistent?
Click to expand...
After being told off by one of the staff at BNE for trying to show my NGCI card as my boarding pass, I was "educated" by that staff member that I should come in and scan my card in the scanner automatically to determine access. I got the green light and was allowed in.

When I tried to do exactly the same a few days later at the BNE QP, the staff member got quite irate about me using the scanner and getting a green light by the computer - she then took my card and decided to check my flights on the computer - she told me that I shouldn't do that.

It's the inconsistency that I find frustrating. The computer scanners are the best at determining access according to the rules - why don't they use them?
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This is the one thing that American Airlines seems to get right. They scan the card and boarding pass of every single guest. (Also, they do priority boarding really well & consistently too)
 
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trippin_the_rift said:
Everyone thought it and nobody is posting, so I will...

RR: In general some changes are good (newer fittings, better seating, new menu that nobody can pronounce), but they are brought down by two massive white elephants: party pie removal and no anytime access.
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Not everyone - i'm glad they got rid of party pies (great for kids not for adults) & removal of anytime access has not been an issue to me. With the changes to the menu, i often eat dinner in the civilised lounge and avoid meals on flights, this allows me to get more work done on the flights.

<The following may need a new thread - i'll leave it to the admins>
Red Roo - the size of the J Lounge in MEL is a concern - it's no bigger than the lounge in BNE but carries more passengers.When flights are delayed this leads to severe over crowding - what is QF's expansion startegy for the J Lounge in MEL?

Could I suggest that an additional J Lounge be opened in the pier that contains gates 1-11? Most large aircraft leave from this Pier as well.
 
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