QF don't and as soon as an announcement starts people rush the gate.
I have been at the airport when I have heard VA-esque announcements made by QF. Its just not consistently done all the time
QF don't and as soon as an announcement starts people rush the gate.
I think there's probably not enough, especially if QF decide to roll-out rear stair boarding across the network.
I really fail to see why VA can deliver PB consistently and QC cannot.
Regards,
BD
Just one more example of QF's LCC service model of not caring about pax
QF promote PB for J & WP
I have been at the airport when I have heard VA-esque announcements made by QF. Its just not consistently done all the time
The VA set up is good. They have the different coloured carpet in the PB lane too.And looking at that sign I can see why
From the photographed angle the sign is Qantas Red and has the word Boarding at the top - not Priority.
Also suspect that most gate seats are on that side....
Virgin's new gates at Sydney do it right, the gate seats are essentially a pen directing pax to the regular lane with the priority lane only accessible from the outside
I do in respect of the way management keep cutting the QF FF programme and all the other enhancements to the product. I am not saying QF is a LCC just the senior management's attitiude is that of a LCC
Maybe she has:Just wait until Peta Credlin takes over Olivia's job - things will change!
From QF today:
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[TD]Qantas Club Dress Code[/TD]
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[TD="colspan: 2"]In response to customer feedback, our minimum smart casual dress guidelines will be more closely applied to all visitors entering our Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney Qantas Clubs or Business lounges from 1 April 2015. Entry may be refused at the discretion of the lounge staff if visitors do not meet the appropriate standard. We want to create a comfortable atmosphere in our lounges that all visitors can enjoy
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AFF Supporters can remove this and all advertisements
At MEL for QF612 to BNE on Saturday morning.
Snip
Boarding announced in lounge, wandered to gate and there is a long line for 'regular' boarding and absolutely no-one in the Premium Boarding line. And one agent for each line so I just wandered down and passed through. Happy Days!
That same night however, went to gate at BNE (for the 637 to MEL) after boarding announcement in lounge, and the Premium boarding line was twice as long as the regular line. :shock: Joined the shorter line and it did not take long.
The layout of the gate lounge obviously contributed to this, but clearly the people doing the boarding could not have given a stuff (the usual signs were in place, but not really visible from where people were sitting and waiting for boarding). I did not say anything as it was not a very long wait for me.
So there were two F/A's doing boarding ex MEL on QF612 (or possibly one F/A & one ground staff assisting) but QF637 only one F/A & let me guess they were standing on the same side as the computer (left hand side) which hapoens to be the 'PB' lane.
Even if the punters can read the general boarding sign directing them to use the right hand lane they won't line up in a lane with no staff member at the front if it, so logic prevails & they line up in the only lane (the left hand PB lane) where there's an F/A as logic dictates.