Priority boarding on QF domestic - what is the story?

[yo yo ma]

Been 6 months since I have stepped aboard a QF flight.

LW - Might be time to upgrade your avatar based on this?

 

[QF WP]

No, my first love will always be QF and I'll be back on board this year - but for the moment I'm trying out VA

 

[pshepvic]

I guess my experience is different to yours; most of the time I arrive at MEL is on a Friday just before 6pm - do not ever remember a QF staff member checking BPs/Q cards there. Oh well, like it has been said - the normal security lanes are often shorter.

Officially, priority security only applies "during peak periods". Obviously that's whatever they feel like on the day, and in my experience varies significantly from day to day, and airport to airport!

From the "at the airport" section on Qantas.com:

Domestic: Available weekdays during peak periods in Brisbane, Melbourne, Perth and Sydney (T3) domestic airports

http://www.qantas.com.au/fflyer/dyn/program/privilegesPlatinum#at-the-airport





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[nlagalle]

As I mentioned in another thread I received a letter from QF today apologizing for my experience and the delay in responding. Enclosed was a $100 travel voucher and that my feedback has been forwarded on.

I wasn't expecting anything so was very surprised. Perhaps 2012 will see better customer relations? I hope so.

 

[medhead]

Gate 11 SYD tonight - not only was the PB lane in place but J, WP and OWE got a pre-boarding call. Totally unexpected from qantas.

As I mentioned in another thread I received a letter from QF today apologizing for my experience and the delay in responding. Enclosed was a $100 travel voucher and that my feedback has been forwarded on.

I wasn't expecting anything so was very surprised. Perhaps 2012 will see better customer relations? I hope so.

That's funny I apparently received a voucher during the week as well. I thought it was strange considering the issue I raised (not boarding related). I'll see when I get home tonight but the words read to me where about the experience I expect from a premium airline; it gives hope that they are getting it. I don't really care about the voucher great touch but I'm not sure if I'll use it.


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[TonyHancock]

As I mentioned in another thread I received a letter from QF today apologizing for my experience and the delay in responding. Enclosed was a $100 travel voucher and that my feedback has been forwarded on.

I wasn't expecting anything so was very surprised. Perhaps 2012 will see better customer relations? I hope so.

I had the same back in October. I was told that my complaint would be investigated further and I would receive a more detailed response........still waiting.

 

[MEL_Traveller]

...

I don't really care about the voucher great touch but I'm not sure if I'll use it.

Oh no!! don't say that! next thing we'll see is 'in response to customer feedback we don't issue vouchers as compensation anymore' :mrgreen:

 

[TheInsider]

Officially, priority security only applies "during peak periods". Obviously that's whatever they feel like on the day, and in my experience varies significantly from day to day, and airport to airport!

In regards to MEL, from what i have been advised is that staff are tasked to go there, but don't due to the amount of abuse they get for enforcing and asking for proof that passengers are entitled to use it. So staff just don't turn up anymore.

All passengers need to do is show their Qantas Card (that hasn't expired), or a boarding pass. NOT a q-tag and NOT a Qantas card that is 5-20 years old!

 

[drron]

Well showing my old blue lifetime QP card overseas certainly causes some thinking.Some even think I'm special!

 

[TheInsider]

Well showing my old blue lifetime QP card overseas certainly causes some thinking.Some even think I'm special!

Still quite a few 'white' cards going around that get a few glances from staff!

Oh and a WP or SG name tag from back in the day is not proof you are a WP or a SG

 

[Hvr]

In regards to MEL, from what i have been advised is that staff are tasked to go there, but don't due to the amount of abuse they get for enforcing and asking for proof that passengers are entitled to use it. So staff just don't turn up anymore.

All passengers need to do is show their Qantas Card (that hasn't expired), or a boarding pass. NOT a q-tag and NOT a Qantas card that is 5-20 years old!

Are you saying that QF staff don't attend their duty post?

Surely that would be the last shift they ever do unless they provide a very good reason for their refusal to work where rostered?

 

[TheInsider]

Are you saying that QF staff don't attend their duty post?

Surely that would be the last shift they ever do unless they provide a very good reason for their refusal to work where rostered?

Happens quite often, but in a way hard for the powers that be to enforce.

 

[oz_mark]

Happens quite often, but in a way hard for the powers that be to enforce.

No one deseres to go to work and be abused by DYKWIA's. Management should grow some balls and terminate the journey's of anyone that abuses staff in such a way.

Of course they won't because they don't want to upset their WP's.

 

[medhead]

Oh no!! don't say that! next thing we'll see is 'in response to customer feedback we don't issue vouchers as compensation anymore' :mrgreen:

Only VA respond to AFF in that way. No more Lessor J seats


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[nlagalle]

That's funny I apparently received a voucher during the week as well. I thought it was strange considering the issue I raised (not boarding related). I'll see when I get home tonight but the words read to me where about the experience I expect from a premium airline; it gives hope that they are getting it.

Yes I had similar writing. I hope it is a new leaf too

 

[ashleyn]

For many of us priority boarding means boarding last spending more time in the QF lounge
QF is not like American carriers scrambling for overhead space

I'm so much with you on this one.

 

[medhead]

Oh no!! don't say that! next thing we'll see is 'in response to customer feedback we don't issue vouchers as compensation anymore' :mrgreen:

Good news, apparently I'm using the voucher for my mother in law to visit her ill sister. I think that is a great outcome, as the apology gets used for something good.

 

[beardoc]

I stand by the theory that any time access does really still exist. I have not presented a BP to get into the lounge since I started using the Q card as a BP.

Maybe it's me - I don't look like the sort of person that deserves to be in the DOM J lounges, perhaps. I get stopped almost routinely and checked when I show my Q card.

 

[TonyHancock]

Good news, apparently I'm using the voucher for my mother in law to visit her ill sister. I think that is a great outcome, as the apology gets used for something good.

I'm debating whether to send the voucher back.....but I suspect the point will be lost on QF. I'm still disgusted at the generic response.

 

[QF WP]

After all QF, DYKW TonyHancock is?