Well update on this post.
As of today, the PP pack has not arrived so I telephoned PP and got a lady who gave her name as Jessica. She apologised, said I should have my pack and said she'd arrange for another one to be sent out. I asked her if the new pack would have all the goodies and I read them out to her. She seemed a bit surprised that someone had actually written down the lies they were being told and she stated that my membership did not even include 1 bottle of wine, let alone two. She relented and agreed to supply one bottle of house wine between the value of $50 and $70. I said that was not acceptable. The offer I accepted was TWO bottles of wine of my choice to the value of $80.
To cut a long call short, Jessica refused to agree to anything more, refused to cancel my membership (stating I was outside my 21 day cooling off period, despite they still have not given me my pack) and refused to transfer me to anyone in management. She kept repeating no one was available yet my question (repeatedly) was How do I contact management.
PP seems to be the scam many people are suggesting it is. They do provide some benefits, but their sales staff promise what they have no intention of delivering and the fact this happens multiple times and management refuse to discuss with disgruntled customers, tends to suggest this is not just common practice, but taught practice. Oh, well, a CC reversal is coming their way!
, but no additional benefit.
