Qantas apologises to frequent flyers with status extensions, lounge passes, points & more reward seats

[BD1959]

Mee too. It's a website issue (ongoing since morning 6 am for me). I think there is a overload happening as everyone is trying to access it.

Me thinking: it's pretty poor that QF push all of their processing/booking online and then cannot access the website should you need to because of some promotional stunt to deflect criticism at the AGM.

Regards,

BD

 

[NM]

Where do Lifetime Gold QFF members fit in to the apology by Mr Jones?

The same as any other Gold status member. 2 domestic business lounge invitations and the $50 off flight voucher.

 

[aus_flyer]

Reading posts up thread it would seem like for WP and P1 that if you have a roll over date up to Jul 23 you get the status extension and 15K points. Those with roll over dates of Jul-Dec do not get the status extension and 30k points.

Everyone gets status extension until 2024 except those with an anniversary ending July 2023 and August 2023.

 

[mbell1510]

Qantas Gold with a membership year ending in February 2023. I qualified for gold via the old fashion way of flying, so I have it until 2024, so does that mean I don't get a freebie year until 2025? Certainly a bit rubbish if that is case.

My email only mentioned this:

In recognition of your loyalty and as a valued Gold member, we would like to offer you two complimentary lounge invitations to use with us at a Qantas Domestic Business Lounge within Australia, as well as $50 off a return Qantas flight. To accept these offers by 30 September, and for more information, click here.

 

[sudoer]

Everyone gets status extension until 2024 except those with an anniversary ending July 2023 and August 2023.

Nope. Sep-Dec 2023 aren't getting extentions to 2024.

 

[Kendall Roy]

Same here, both WP / Points Club Plus. One eligible for extension got 15k, one ineligible got 30k.

That mirrors my experience also.

 

[dairyfloss]

Reading posts up thread it would seem like for WP and P1 that if you have a roll over date up to Jul 23 you get the status extension and 15K points. Those with roll over dates of Jul-Dec do not get the status extension and 30k points.

So, armed with this logic, I should now be able to buy back my QFF status each year by offering 15K points and an award booking, right?

 

[sudoer]

I qualified for gold via the old fashion way of flying, so I have it until 2024, so does that mean I don't get a freebie year until 2025?

That's correct, but you can rollover 40% at the end of your year to contribute towards the next year's retain target.

 

[encryptededdy]

I wonder if the SG J lounge passes will be transferable?

Yes.

Per https://www.qantas.com/au/en/freque...antas-business-lounge-invitations-closed.html

• If I am flying from/to an airport that does not have a Qantas Domestic Business Lounge, can I transfer this onto someone else?​

  You are entitled to transfer your Domestic Business Lounge passes onto a nominated Qantas Frequent Flyer. Simply follow these steps to transfer your pass.

 

[aus_flyer]

Nope. Sep-Dec 2023 aren't getting extentions to 2024.

Yes, sorry, I was just referring to extensions beyond 12 months from the end of their current membership year.

Everyone currently in a membership year gets 12 months extra - into 2024.

 

[jakeseven7]

That's totally weird for a P1 because as WP mine was 30K points.

Do you know if you are a CIP?

Or are you a FOQ (Usually only celebs... )

 

[mbell1510]

That's correct, but you can rollover 40% at the end of your year to contribute towards the next year's retain target.

Thanks for explaining that and will certainly be of use.

 

[Peasant]

Platinum / LT Silver with an October renewal - offered 30k which suggests membership year is the key determining factor.

Alan’s email says my membership is being extended - we’ll see about that.

 

[Ade]

Me thinking: it's pretty poor that QF push all of their processing/booking online and then cannot access the website should you need to because of some promotional stunt to deflect criticism at the AGM.

Regards,

BD

Can't argue with this ... very spot on. The IT systems in QF need to be uplifted to ensure that it's customers are able to do "everything possible" online and not rely on it's "up & coming, trying & learning" customer care centres worldwide.

Re : the "compensation" being offered as a way of thank you for your loyalty - I think QF is trying to do some good for all the delays, cancellations, frustrations, disappointments that was meted out to it's customers. I mean, what QF is doing might not seem like a lot, but it is definitely something, instead of nothing ...

What would be good is, if QF can sort of "guarantee" an upgrade on the pax's next flight and make it "challenging". For any pax who paid fully flex Y, who has flow QFi in the past month, and who has earned at least 250,000 points and/or is a PC+ member and/or someone who has redeemeed say 100,000 points in the past 3 months .. etc .. make it difficult to redeem, but give something that gives the good 'ol competition etc ...

Post automatically merged: Aug 22, 2022

Alan’s email says my membership is being extended - we’ll see about that.

I'm looking forward to this as well ... do we have another extension until Dec 2024? I'm not going to say no if QF likes to extend me beyond Dec 2023.

 

[mrsterryn]

Both Platinum
April renewal 15,000
Nov renewal 30,000

 

[Ade]

Those with roll over dates of Jul-Dec do not get the status extension and 30k points.

Awwwww Just read this post ... time to strategically time my existing 2 DSC bookings to be completed in the next anniversary year ...

 

[mviy]

"In recognition of your loyalty and as a valued Platinum member, we'd like to offer you 30,000 Qantas Points to help inspire your future travel plans or request an upgrade on your next flight."

Request an upgrade? So they'll give me 30k points then potentially refuse to let me use them for what I want at their discretion and then expect me to feel a "valued Platinum member" sitting down the back of the plane.

Edit: If they valued my loyalty they'd offer a confirmed upgrade on international using the points much longer in advance than normal or something like that.

 

[JCD]

I totally agree that this is a slap in the face to those of us who have tried to stay loyal. I will again retain Platinum this year (as I have for the last 20+ years) but will derive no benefit from the status extension. Why not reward me with an extra year of Platinum membership AFTER I reduce my travel? Even better, why not make it easier to get Lifetime Platinum than the current 75K? After 20+ years of Platinum I have around 45K of Lifetime status points so I feel it is virtually impossible to attain LTP.

Also, please reward loyal members who have supported you for many years. Make more Business Class Classic Rewards seats available. I now have 5.5m points which are almost impossible to use on the routes I want to use them on (I recently paid $15k for Business Class seats from London - I used Air Miles to quite easily book the seats to London and I'm seriously considering switching my credit card spend to non-Qantas aligned cards).

And don't even talk about the hours I've spent on the phone trying to fix errors by call centre staff! Either train the offshore staff properly or invest more in Hobart where they at least seem to know what they're doing.

 

[Captain Halliday]

Unless they sign the kids up for free as new QFF and get a voucher each! $149 “value” for each new starter…

Not by my read of the terms. Voucher must be used for an adult booking.

 

[Dr Ralph]

I don't want anything just fix the bloody problems!

Yep, including your website which is now down!

Qantas website down?

I'm getting this message when trying to login to the qantas website from multiple different devices, including with my partner's account:

www.australianfrequentflyer.com.au