Qantas apologises to frequent flyers with status extensions, lounge passes, points & more reward seats

[SYD]

WP, LTG, PC with 31 July year -> 30K pts (same for SYD+1).

As well as the $50 credit - which *everyone* gets (even non-QFF who sign up for free before the Sept cutoff).

 

[Ade]

appears to be currently borked

Been borked since morning. I couldn't get to see my trips in the website, throws a HTTP 400 error. Must be all the FF trying to log in and see their "compensation"

 

[QF029]

Been borked since morning. I couldn't get to see my trips in the website, throws a HTTP 400 error. Must be all the FF trying to log in and see their "compensation"

Hopefully it has settled down by midday so we can snap up the newly released J and F awards .

 

[NSun]

WP with April 30 end date, am LTS. Only got offered 15k points.

 

[FlyingKangaroo]

Anyone else having trouble logging in to the QF app / website?

Mine doesn't work either. Just getting a greyed-out box where the button I need is (gee, that sure seems familiar):

 

[dairyfloss]

NOTE: For Platinum/Platinum One, you must click on the link in the e-mail to accept the 15,000/30,000 points.

The points are not automatic and it's not immediately obvious that you need to do this just skimming the e-mail.

Correct - though I'll be waiting until we're into Sep to do that, as that's my new membership year for QFF and PC, and hoping it means a 30K headstart into Points Club for 2022-23. That's about all I'll get out of these unexpected benefits. The $50 voucher will likely go unused as I rarely fly solo on anything but on company business (booked via agency) or on points (can't be used on taxes).

Cheers,
Matt.

 

[Ade]

Mine doesn't work either. Just getting a greyed-out box where the button I need is (gee, that sure seems familiar):

View attachment 289413

Mee too. It's a website issue (ongoing since morning 6 am for me). I think there is a overload happening as everyone is trying to access it.

 

[SYD]

Correct - though I'll be waiting until we're into Sep to do that, as that's my new membership year for QFF and PC, and hoping it means a 30K headstart into Points Club for 2022-23. That's about all I'll get out of these unexpected benefits. The $50 voucher will likely go unused as I rarely fly solo on anything but on company business (booked via agency) or on points (can't be used on taxes).

It was suggested up thread that these gratis points don’t count to PC but I’ll report back (if someone else doesn’t). Fired off the claim through the link. Even though the website login is down it still said I’d claimed my points.

 

[Matt_01]

P1, LTG, PC+ with 31 July year end - 30K pts and a $50 credit.

 

[mviy]

NOTE: For Platinum/Platinum One, you must click on the link in the e-mail to accept the 15,000/30,000 points.

The points are not automatic and it's not immediately obvious that you need to do this just skimming the e-mail.

Thank you for mentioning this. I might have missed that. I have just done that. I am getting 30k points which is nice. When I'll be able to use it for J/F to LHR (classic reward seat or upgrade) is another question.

I levelled back up to WP and got LTS this membership year.

 

[john curtin]

QANTAS CEO APOLOGISES FOR DELAYS WITH GIFTS - Airline Ratings

Qantas apologises to customers and thanks them for their patience with a range of gifts for its millions of frequent flyers.

www.airlineratings.com

Interesting news from today regarding status extensions.
Not sure though if this new status extension further extends previous ones.

Where do Lifetime Gold QFF members fit in to the apology by Mr Jones?

 

[Brian Gow]

Anyone else having trouble logging in to the QF app / website?

Yep, I can't log into either. They're friggin useless!

 

[dairyfloss]

It was suggested up thread that these gratis points don’t count to PC but I’ll report back (if someone else doesn’t). Fired off the claim through the link. Even though the website login is down it still said I’d claimed my points.

Let us know how you go - there was also this comment, which gives good hope!

Almost certainly yes. Compensation points from Customer Care count.

 

[Daver6]

I wonder if the SG J lounge passes will be transferable?

 

[Winning]

2 x WP adults. 1 got 15k and other got 30k QF Points emails. Go figure.

For ref: 15k mem yr expires June. 30k mem yr expires Dec.

Both pax are Points Club as well.

 

[newbuyer1976]

Hopefully it has settled down by midday so we can snap up the newly released J and F awards .

Yep, all 25 of them to Norfolk Island on a Wednesday.

 

[Matt_01]

Reading posts up thread it would seem like for WP and P1 that if you have a roll over date up to Jul 23 you get the status extension and 15K points. Those with roll over dates of Jul-Dec do not get the status extension and 30k points.

 

[sudoer]

2 x WP adults. 1 got 15k and other got 30k QF Points emails. Go figure.

For ref: 15k mem yr expires June. 30k mem yr expires Dec.

Both pax are Points Club as well.

Same here, both WP / Points Club Plus. One eligible for extension got 15k, one ineligible got 30k.

 

[encryptededdy]

I'm WP and I just got an email offering me... two business lounge invitations. Probably because I made WP last Friday, and the top of the email still thinks I'm gold.


Given my renewal date is October 2023, I should've gotten 30,000 points.

(Not!) looking forward to contacting customer service to get this sorted out at some point...

Hopefully the email's just wrong and the backend will process the bonus correctly? Can't log in to check though.

 

[FlyingKangaroo]

Yep, all 25 of them to Norfolk Island on a Wednesday.

"It leaves from the international terminal so it counts."