1. Sort out the call centre - for all tiers! Every single customer, regardless of whether they're even a QFF member deserve decent customer service.
2. Ditch all of this woke input! Ditch the welcome to country on every single flight!
3. Improve J domestic catering! VA absolutely slaughter QF.
4. Ditch the status extensions - people should already be out and about - devalues the entire program.
5. Return our local QF Link hosties to their local service again! QF Link seem to prioritise crewing ex Melbourne and Sydney with kids that have zero experience! The local crew, based here locally in Mildura absolutely kill it - but its clear that they're now third rate and just filling the gaps!
6. Get rid of Swissport! It's not the outsourcing that's the issue - it's the culture of the operator! Look at how much better Menzies do it. IMHO Absolute inappropriate people working for Swissport in Melbourne and Sydney! No wonder they can't get the job done properly.
7. Sort out carry on baggage - this is a massive time waster when a flight is full! Wheelie bags can be checked in! The crew spent 20 minutes playing Tetris with bags on today's flight ... and hence delayed departure 20 minutes! Cut it to 'no wheelie bag' for Red-e-Deal fares! This will improve OTP.
8. Sort out flight credits! I have countless lost flight credits that just disappear into limbo - the only way to retrieve is via the useless call centre!
9. Sort out the website and app - it needs to actually function. You can't implement everything that QF is attempting to implement (no service counters in airport, less staff, self serve) if you can't get your tech right!
Rant over.