So I flew the east-west route the other day for the first time in many years on Qantas in Business, and I was utterly appalled.
For a start, the menu.
This had just been thrown on the seat, no care and was all crumpled (leftover from previous flight perhaps?).
I opted, against my better judgement, to try the Asparagus salad thing.
Fortunately, they gave me two pieces of bread.
Then, after having already seen the excuse for a 'big plate' of Kofta, I opted for the Chicken.
Three tiny pieces of chicken, that would have equated to around 2/3rds of a chicken thigh (although this was breast).
The menu mentioned cous cous, although it looked like israeli cous cous (which is fine, but it's not what I was expecting).
The desert was a 'white chocolate and apricot ball' that was smaller than a golf ball, and a tad larger than the old chocolate covered macadamias. I was not even offered the cheese despite it being on the menu. I asked, and it was 'oh we'll see if we have any' and then 10 minutes for a knife. In addition, the cheese was dry, and had obviously been left open to air for the flight.
I was also unfortunate enough to have been landed on the 330 with the business 'workspace' seats. I've had better comfort on a Virgin E190.
Overall, I will not be headed back to Qantas. The crew were so/so, and clearly rushing around. I think i've become spoiled having flown Virgin's coast-to-coast business so much, where the food and service standards have been exceptional (bar one or two occasions).
For a start, the menu.
This had just been thrown on the seat, no care and was all crumpled (leftover from previous flight perhaps?).
I opted, against my better judgement, to try the Asparagus salad thing.
Fortunately, they gave me two pieces of bread.
Then, after having already seen the excuse for a 'big plate' of Kofta, I opted for the Chicken.
Three tiny pieces of chicken, that would have equated to around 2/3rds of a chicken thigh (although this was breast).
The menu mentioned cous cous, although it looked like israeli cous cous (which is fine, but it's not what I was expecting).
The desert was a 'white chocolate and apricot ball' that was smaller than a golf ball, and a tad larger than the old chocolate covered macadamias. I was not even offered the cheese despite it being on the menu. I asked, and it was 'oh we'll see if we have any' and then 10 minutes for a knife. In addition, the cheese was dry, and had obviously been left open to air for the flight.
I was also unfortunate enough to have been landed on the 330 with the business 'workspace' seats. I've had better comfort on a Virgin E190.
Overall, I will not be headed back to Qantas. The crew were so/so, and clearly rushing around. I think i've become spoiled having flown Virgin's coast-to-coast business so much, where the food and service standards have been exceptional (bar one or two occasions).
