Qantas Business Class meals & menus

[muppet]

Well done, what is the process of getting the 5000 points into your account?

Don’t know, the CSM managed it all. Plonked in my account by the end of the day. “compliments of customer contact”

 

[Ansett]

Had this a few weeks back for a poor meal option and entertainment system on an A330 to CGK. CSM was excellent and I didnt know I was getting points to compensate, they just appeared.

 

[Berlin]

Wow, best I've ever got was a bottle of wine. Maybe that's a new thing with those points? I'm usually good at complaining so must do this more on Qantas from now on

 

[kpro]

These service recovery points seem very arbitrary.

Earlier this year I got 2k points + bottle of wine on a QF international J flight, when the cabin crew forgot to serve me my starter. Had to raise it to the crew when they served my main, which resulted in getting my starter (as ordered) after the main. No big deal but made the typically drawn out QF meal service even longer.

 

[Berlin]

These service recovery points seem very arbitrary.

Earlier this year I got 2k points + bottle of wine on a QF international J flight, when the cabin crew forgot to serve me my starter. Had to raise it to the crew when they served my main, which resulted in getting my starter (as ordered) after the main. No big deal but made the typically drawn out QF meal service even longer.

Oh wow, I must be waaaay to polite when something goes wrong and there have been plenty of cases when it was certainly more severe than just a missing starter…

Okay. Note to self- pack boxing gloves into hand luggage on Qantas flights from now on!

 

[kpro]

I must be waaaay to polite

I don't think I was rude or aggressive though. It was a "Sorry, I didn't seem to have gotten my starter", "No I don't mind having the main first", "Yes I'm very sure".

 

[Ade]

bottle of wine.

bottle of wine on a QF international J flight

My personal experience on 30DEC DEL-MEL QF70 J 2A cabin - there was no deficiency in any of the service offered. The meal was good (that reminds me, I need to post in this thread re the meals & drinks on that flight), service was good (nothing to complain about). CSM welcomed me as WP and offered any assistance I might require etc.

During the meal service an somewhat-elderly lady in 1E wasn't happy about something related to meals and to me, it looked like she was arguing and the CSM was trying to explain their position/situation/offering assistance etc. This went on for a few times (and the discussion becoming heated & loud at one point from the pax). The CSM at that point had to (I felt) put their feet down and said something along the lines "you are going to have to wait, we will be serving something shortly etc". I was able to sort of get the idea of what the issue could have been (I can speak 6 regional languages, so I could make out most of issue when 1E was explaining the issue to 1A)

When the CSM came over to serve my meals, I asked what the commotion was about and he explained that 1E was not happy that the time between courses is too long and they can't simply wait until the next course is served. That flight courses were served one at time for the whole cabin (so entrees to everyone in J, followed by mains for everyone in J etc). I really don't notice how the service goes, as long as I get the meals I ordered within reasonable time.

Anyways, CSM explained to me what the issue was and I, in a lower & polite voice offer to explain in the regional language to the pax if it helps? Given that the pax is elderly, they might find it better if someone explained what was going on in a language familiar to them? CSM was Asian-Australian, so assuming there is a language gap and how it might impact what the CSM is trying to say and what the pax is trying to understand. CSM thanked me for the offer and said that it is under control now. He has advised the pax to stay calm and they will be served their mains along with everyone in the cabin etc.

As we landed in MEL, the CSM came by after breakfast, thanked me once again - for being WP, for loyalty and for offering to assist in a situation that wasn't pleasant and his words were "If only all pax are like you, we all would have a pleasant flight". A few mins later, he came by and gave me a bottle of Pinot Noir, once again thanking me and wishing me a new year etc (we landed 31DEC 1000 hours).

 

[Berlin]

I don't think I was rude or aggressive though. It was a "Sorry, I didn't seem to have gotten my starter", "No I don't mind having the main first", "Yes I'm very sure".

My apologies, that was not at all what I was trying to say- I'm sure you simply stated matters of fact, did not mean to imply you were rude!

 

[bussyboy]

Do these points count towards Points Club??

So many laugh reacts, no answer though?

 

[RichardMEL]

So many laugh reacts, no answer though?

Yes, I think they will.

 

[Pete98765432]

So many laugh reacts, no answer though?

I received similar points last year (Compliments of Customer Contact) and they did count towards Points Club (as “earned on the ground”).

 

[sudoer]

So many laugh reacts, no answer though?

Customer Care points do count towards Points Club based on my data point this week.

Mrs sudoer & I each asked for 5k for faulty IFE on HBA-SYD (in J).

Got a response confirming 5k each would be credited, but only 3k came through. After a day I raised the discrepancy and some kind soul credited us an additional 2k points each, twice, yielding more than I originally asked for.

Mrs sudoer has less than 10 'on the ground' transactions during this membership year so I'm certain these points counted.

 

[JJJJJJJ]

Hello everyone - I'm flying J class LAX > MEL in 5 days. Am I able to have a look at the menu in advance? I thought that was possible but I don't see anything when I log in...

 

[sudoer]

Hello everyone - I'm flying J class LAX > MEL in 5 days. Am I able to have a look at the menu in advance? I thought that was possible but I don't see anything when I log in...

.
I believe Menu Select was discontinued when Covid hit and never came back.

The best option is to trawl back through this thread....

 

[JJJJJJJ]

.
I believe Menu Select was discontinued when Covid hit and never came back.

The best option is to trawl back through this thread....

Thank you - QANTAS are starting to annoy me. I flew Singapore Airlines to get here and I was astounded by the excellent product.

 

[serfty]

BNE-MEL, 4:15PM - 7:35PM

Choices were really disappointing for what I believe should have been a dinner flight.

Vegetarian Salad or Cheese Plate or Toastie!

I had the Toastie. Nice enough, but a PM flight!?!!


After landing, I used WP arrivals access to go to the lounge and have something more substantial

 

[RichardMEL]

BNE-MEL, 4:15PM - 7:35PM

Choices were really disappointing for what I believe should have been a dinner flight.

Tend to agree. Flew this flight (629?).a few weeks ago and similiar options, but I pre loaded in BNE as I had an inkling onboard would be limited.

DST does a number on flights like this imo - you arrive dinner time, yet leave afternoon. Airlines tend to define meal times on departure time so I get it, but arriving at 7:30 or later is well into the evening hours.

Thank goodness for the spice bar on arrival!

 

[serfty]

Thank goodness for the spice bar on arrival!

Agreed, yes 629 ...

 

[HSB44]

On the surface that seems extremely tightwad....

But did you enquire as to the provenance of the ham and cheese in the toastie?

Perchance Neil Perry has sourced the world's most expensive mountain cheese and jamon direct from the basque country of Spain, and specially air freighted it across the globe to Pinkenba for the dining pleasure of QF's most exalted guests....

 

[DejaBrew]

...for the dining pleasure of QF's most exalted guests....

Rules most of us out then!