Qantas Cash Card

[Colster]

Thanks! Exactly the sound advice I was looking for.

 

[NDiddy]

Hi all,

Apologies if this has been asked before and I'm sure it has given how astute AFFer's are. I want to take advantage of the 3000 points bonus for depositing $1K in the Qantas Cash card. The question I have is can I deposit the 1K, wait for the points to clear and then withdraw the 1K back? TIA

 

[opusman]

Apologies if this has been asked before and I'm sure it has given how astute AFFer's are. I want to take advantage of the 3000 points bonus for depositing $1K in the Qantas Cash card. The question I have is can I deposit the 1K, wait for the points to clear and then withdraw the 1K back? TIA

There's no reason you couldn't, you wouldn't even need to wait for the points in theory.

But note that this offer was for depositing $1K of foreign currency equivalent. You would be paying conversion fees on the way in, and then have to convert back to AUD to withdraw on the way out. If you worked out how much it would cost I suspect it wouldn't be worth it for only 3000 points.

 

[BudgieHunterValley]

I hope your wrong, I loaded $1000 as per the invite email, now have to wait the 6 to 8 weeks to get my points.
Naturally none of this would be a saving if you just did it for the points, but I actually wanted to buy some foreign currency before the dollar completely died for an upcoming trip, which consequently I am 2000 points shy of to get me home

 

[samh004]

I hope your wrong, I loaded $1000 as per the invite email, now have to wait the 6 to 8 weeks to get my points.
Naturally none of this would be a saving if you just did it for the points, but I actually wanted to buy some foreign currency before the dollar completely died for an upcoming trip, which consequently I am 2000 points shy of to get me home

The email said AUD$1000-equivalent. What you needed to do was set up a transfer into a foreign currency (direct) that was worth at least AUD$1000.

If all you did was deposit AUD$1000 into your account, you won't be eligible for the points, sorry to say.

 

[BudgieHunterValley]

All good $1000 Canadian

 

[TheRealTMA]

Rang Qantas Cash Card enquiry (131211) today (why do they keep BPAY transfers for 3 days?) and was amused to speak to someone in London call centre who would send an email to the financial services section (where 's that I wonder) re my enquiry...

 

[drross]

our 3000 bonus points posted on all accounts overnight - very happy

 

[samh004]

our 3000 bonus points posted on all accounts overnight - very happy

My calendar suggests to me that I still have a 5-week wait before I'll need to chase them up... you've been lucky to get them in the 3rd week, but I had a problem loading and a notation made in my account... so I assume I'll need to wait the full 8 weeks before phoning and getting them to look at the notation... brilliant!

 

[drross]

My calendar suggests to me that I still have a 5-week wait before I'll need to chase them up... you've been lucky to get them in the 3rd week, but I had a problem loading and a notation made in my account... so I assume I'll need to wait the full 8 weeks before phoning and getting them to look at the notation... brilliant!

good luck samh004. we 'loaded up' in the first couple of days..had planned to anyway - so a lovely bonus all around. you coming to the epique event in brisvegas on thursday??

 

[CMA222]

our 3000 bonus points posted on all accounts overnight - very happy

Likewise. Mine posted after 3 weeks.

 

[samh004]

you coming to the epique event in brisvegas on thursday??

Which one is that? I thought Sips and Sliders had already come and gone?

Either way, I haven't bought a ticket

 

[drross]

Which one is that? I thought Sips and Sliders had already come and gone?

Either way, I haven't bought a ticket

sips and sliders - tonight in the Valley

 

[samh004]

Going through a mini-fight for points once again.

The Qantas FF service centre says I didn't load the AUD$1000-equivalent, while I pointed out their systems screwed up my transfers on that day (I made 3 separate transfers) and the QCASH service centre fixed them. Though it seems they may not have made a notation about meeting the requirements in my profile like they said they did.

This left me with Qantas calling me back to say "as a gesture of goodwill" - which it's not. Now I've had to go over my bank statements and piece together their mess, and I have done, so the next time they call to offer a gesture I can simply email them the screenshots.

I'm not sure what I've done to incur the wrath of the point gods, but lately I just don't seem to have anything award on time or accurately.

 

[wooley]

I'd never bothered (or received any of the multiple cards they sent) until recently and thought I'd activate it.

Well what a drama, they had different MasterCard numbers and my latest card was registered to the details from the initial card...

Which was 3 addresses, 3 emails and 2 phone numbers different from my current details.

QFF details were fine but Qantas Cash details were old and my god, eventually I got a woman who just went against the rules as I started listing off all the possible answers.

Had to register the very first card that I never received with old details to make the new card work.

2 hours later and I'm sorted... I think.

 

[samh004]

They saw the error of their ways and are crediting my points at the end of the day.

 

[PaulyB]

They saw the error of their ways and are crediting my points at the end of the day.

Hello all

I was very interested to see this and also this:

Going through a mini-fight for points once again.

This left me with Qantas calling me back to say "as a gesture of goodwill" - which it's not. Now I've had to go over my bank statements and piece together their mess, and I have done, so the next time they call to offer a gesture I can simply email them the screenshots.

I don't want to drag this thread through a recently terrible run we had during a 5 month trip to Thailand (just returned last week). In summary (and as a warning) it turned out that one of the "acquirers" - had a glitch in their system which meant we were not able to use the card at retail outlets. It worked fine at the ATM and also online.

While it wasn't a QANTAS Cash problem, per se, they are the retailer but the complaints section seem to think that the lost time dealing with the customer services over 4 of the 5 months (the first month was perfect), trying to identify the problem and the incredible number of lost points was not their fault and so were not willing to offer a credit back on at least a % of points and ATM expenses each time we withdrew. I would love a little bit of that "goodwill".

In fact, the complaints department has been truly dismal and disappointing not only in the quality of the responses but also the process of handling and communicating the but that is another conversation.

I have resisted ranting but it is difficult! Anyway - my question is this. They have suggested I go to the Financial Ombudsman Service if I am unhappy but I actually would rather go higher up in QANTAS. Does anyone have a suggestion as to who to approach? Or indeed is a new thread here the place to start? It won't take much prompting but you really don't have long enough to read it...

Hope you have a suggestion
Thanks
Paul

 

[rainbowgirl]

Hi Paul,

I'd probably go to both, but in different ways.

It sounds like your problems were related to the way that financial institutions work and how cards work outside Australia. I get the impression that the problems were caused by the companies that Qantas outsource their banking business to and the Financial Ombudsman Service would want to hear about this.

I would also send a separate letter or email to Qantas Customer Care. Qantas don't want to lose their good reputation over their outsourced companies inability to resolve technical and other issues related to their Qantas Cash Card. I wouldn't dwell too long about the problems you encountered, but I would focus on the attitude of the relevant complaints section. You may then get a goodwill gesture or at least an apology from Qantas for the way you were treated.

These are just my opinions. I haven't had any major problems with Qantas Cash yet so I can't actually speak from experience.

 

[PaulyB]

Hi Paul,

I'd probably go to both, but in different ways.

It sounds like your problems were related to the way that financial institutions work and how cards work outside Australia. I get the impression that the problems were caused by the companies that Qantas outsource their banking business to and the Financial Ombudsman Service would want to hear about this.

I would also send a separate letter or email to Qantas Customer Care. Qantas don't want to lose their good reputation over their outsourced companies inability to resolve technical and other issues related to their Qantas Cash Card. I wouldn't dwell too long about the problems you encountered, but I would focus on the attitude of the relevant complaints section. You may then get a goodwill gesture or at least an apology from Qantas for the way you were treated.

These are just my opinions. I haven't had any major problems with Qantas Cash yet so I can't actually speak from experience.

This is very thoughtful and I apprecite the distinctions.

Yes - the QANTAS Cash call centre was as good as they could have been so no problems there although it is a pain getting onto them.
I think I will send letters and take your good advice. Thanks!
Paul

 

[BD1959]

Card would not work at *any* retail outlet on a recent trip to NZ. Will now transfer NZ balance back into my bank account, drain the outstanding Sterling balance and wave this "facility" good-bye.

Expensive - if it worked - too much hassle when it doesn't.

Regards,

BD