Qantas Customer Remediation Program

[jakeseven7]

Wow I also got one, adding my voice to all the others who didn’t even realise I was impacted! I have no idea what flight I got it for, so will see when the Deloitte code comes through.

Out of interest - does anyone know if you have multiple pax on the booking is the $ per passenger or per booking??

 

[33kft]

is the $ per passenger or per booking??

It is per pax

 

[Flyfrequently]

Form submitted but had difficulty with inserting name of bank account, wouldn't accept joint account - solved that, used my a/c and I'll get the loot!

Flight was MEL-BNE booked July 2022 for travel September 2022, flight was cxl but put on an earlier flight (that suited us better anyway)

Will wait to see if I get another email for BNE-PPP which was the flight that had us rearranging flights, accom, car hire etc.

 

[love_the_life]

Form submitted but had difficulty with inserting name of bank account, wouldn't accept joint account - solved that, used my a/c and I'll get the loot!

Flight was MEL-BNE booked July 2022 for travel September 2022, flight was cxl but put on an earlier flight (that suited us better anyway)

Will wait to see if I get another email for BNE-PPP which was the flight that had us rearranging flights, accom, car hire etc.

Am I missing something? I ain’t asked for bank account details at all ans still don’t know what flight it was. Have a,so just received another email with a different reference code.

 

[aus_flyer]

Am I missing something? I ain’t asked for bank account details at all ans still don’t know what flight it was. Have a,so just received another email with a different reference code.

The whole thing is a balls up

 

[RooFlyer]

The whole thing is a balls up

Where's the call centre located?

 

[aus_flyer]

Where's the call centre located?

Not Australia

 

[jakeseven7]

The whole thing is a balls up

Worked perfectly for me. Sorry to hear didn’t work for you. Hopefully the call centre can sort it out!

 

[LukeO9]

Its not crystal from the notification from Deloitte = "Set up a profile using the following unique registration code:", where in fact you "Set up an Account" (top righthand) without that code (choose your own password). You then click "My Case" that shows your impacted bookings and your specific case is labelled with a 'unique code', strangely called the 'unique registration code' in their original email.