Qantas Customer Remediation Program

[jakeseven7]

Wow I also got one, adding my voice to all the others who didn’t even realise I was impacted! I have no idea what flight I got it for, so will see when the Deloitte code comes through.

Out of interest - does anyone know if you have multiple pax on the booking is the $ per passenger or per booking??

 

[33kft]

is the $ per passenger or per booking??

It is per pax

 

[Flyfrequently]

Form submitted but had difficulty with inserting name of bank account, wouldn't accept joint account - solved that, used my a/c and I'll get the loot!

Flight was MEL-BNE booked July 2022 for travel September 2022, flight was cxl but put on an earlier flight (that suited us better anyway)

Will wait to see if I get another email for BNE-PPP which was the flight that had us rearranging flights, accom, car hire etc.

 

[love_the_life]

Form submitted but had difficulty with inserting name of bank account, wouldn't accept joint account - solved that, used my a/c and I'll get the loot!

Flight was MEL-BNE booked July 2022 for travel September 2022, flight was cxl but put on an earlier flight (that suited us better anyway)

Will wait to see if I get another email for BNE-PPP which was the flight that had us rearranging flights, accom, car hire etc.

Am I missing something? I ain’t asked for bank account details at all ans still don’t know what flight it was. Have a,so just received another email with a different reference code.

 

[aus_flyer]

Am I missing something? I ain’t asked for bank account details at all ans still don’t know what flight it was. Have a,so just received another email with a different reference code.

The whole thing is a balls up

 

[RooFlyer]

The whole thing is a balls up

Where's the call centre located?

 

[aus_flyer]

Where's the call centre located?

Not Australia

 

[jakeseven7]

The whole thing is a balls up

Worked perfectly for me. Sorry to hear didn’t work for you. Hopefully the call centre can sort it out!

 

[LukeO9]

Its not crystal from the notification from Deloitte = "Set up a profile using the following unique registration code:", where in fact you "Set up an Account" (top righthand) without that code (choose your own password). You then click "My Case" that shows your impacted bookings and your specific case is labelled with a 'unique code', strangely called the 'unique registration code' in their original email.

 

[Seat0B]

Am I missing something? I ain’t asked for bank account details at all ans still don’t know what flight it was. Have a,so just received another email with a different reference code.

Yes me too. I have no details, did not get asked for bank details, have had 3 SMS and 2 DEL codes

 

[Cynicor]

Yes me too. I have no details, did not get asked for bank details, have had 3 SMS and 2 DEL codes

So you went to the page, created an account, set up a password, then clicked on your case?

 

[Seat0B]

So you went to the page, created an account, set up a password, then clicked on your case?

Yes. Did all that. Got a drop down that said something like “your registration will be assessed and we will get back to you in 14 days if you are eligible ”. Pretty rich given the absolute bombardment of emails and texts saying that I have already been identified as eligible.

 

[CorporateFlyerMEL]

yes I also was a bit confused as no-where during 'create account process' did it ask for the unique reference code? I had a SYD-MEL that was cancelled Jan 2023, was put on another flight 15 or 30mins later - no biggie, but happy to take the compo... Once account created that flight showed up and then went on to enter bank account details and now wait the (gulp) 60 days for compo...

 

[33kft]

Honestly, I don't think it's anywhere near as difficult as people are making out.

The "unique code" is just the case number in Deloitte's system. If you create an account and the contact details match, it automatically populates the cases for you. If not, you add the reference number and I assume it then populates it for you. The automated fill worked for me, so there was no Step 2.

Is anyone actually stuck without access to their case?

 

[love_the_life]

So you went to the page, created an account, set up a password, then clicked on your case?

Yes - exactly the same. Under my case there is the case number and the form to fill in with the unique code also sent and inserted. Saved but that is it. Go back again and it is the form still sitting there.