Qantas Delays/Cancellations

[Silvia]

Silvia, there are discussions elsewhere on AFF re claiming compensation (not just 5000 points) for Qantas Frequent Flyer (or other airline FF) points 'lost' due to occasions like this. Be assertive, document every call and email/letter and keep at 'em.

Asking at check in tomorrow for J seats wouldn't go astray. These however are properly matters for chat in other sections of this blog.

Will the airline give you an hotel, transfers and meals tomorrow due to the 17 hours between flights? Again, no harm in asking.

Thanks Melburnian. They did try to look for J seats vía SYD or BNE but the upgrade fairy had been busy in J and PE. I’ll have a look at compensation, but good suggestions!

 

[Melburnian1]

Also on Sunday 9 September 2018, QF635 (B738 VH-VZB, the 1800 hours BNE down to MEL that took off at 1901) looks to be arriving at its destination gate at roughly 2109 tonight, 44 minutes late.

 

[Melburnian1]

The overnight delayed QF9 arrived in LHR at 2231 hours instead of 0505 on Sunday 9 September1046 minutes late.

The 1315 hours QF10 from LHR to PER is expected to push back at 2355 on Sunday 9 for an expected Monday 10 arrival in PER at 2310 very late tonight instead of the timetabled 1300 hours. The onwards Monday afternoon 1430 hours QF10 PER to MEL has got the flick.

 

[Mark213]

What a debacle this whole thing is. +1000 passengers affected. Rebookings. Compensation. Loss of goodwill. Knock on effects. Call center stress. Planes out of position. Downgrades.

There's is only so long Qantas can go blaming the passenger before they need to take accountability and recognise the fragility of their network.

They need to re run their risk assessments and contingency plans again so to avoid repeat situations. Its not like this scenario was a total out the blue unknown.

They are now on borrowed time. If it happens again I don't believe the public will be too forgiving next time.

 

[Melburnian1]

What a debacle this whole thing is. +1000 passengers affected. Rebookings. Compensation. Loss of goodwill...

Mark213, are you referring to the widespread Friday 8 September Australian domestic (and international) flight delays and cancellations due to lightning strikes and bad weather in SYD, or the Saturday 10 'return to PER' of QF9 due to a (mentally ill?) passenger on board?

 

[Melburnian1]

The badly delayed QF10D (B789 VH-ZNC) departed LHR at 2351 hours (an 80 minute turnaround - good - from QF9D) on Sunday 9 September, taking off at 0013 on Monday 10. PER expected arrival has become later, at 2335 (0135 AEST).

QF10(D) from PER to MEL has just been cancelled. This would have operated overnight.

Also on Monday 10, QF23, the often tardy 0950 hours SYD - BKK was expected to depart at 1020. The delay is lengthier.

QF15 is showing as put back from 1010 to a 1030 ex BNE, but this is also taking longer to depart.

 

[Mark213]

Mark213, are you referring to the widespread Friday 8 September Australian domestic (and international) flight delays and cancellations due to lightning strikes and bad weather in SYD, or the Saturday 10 'return to PER' of QF9 due to a (mentally ill?) passenger on board?

The QF9 one. I can see this repeating easily enough. The lightning strikes are unfortunate (and highly disruptive) but nobody really controls the weather....

 

[Melburnian1]

The QF9 one. I can see this repeating easily enough. The lightning strikes are unfortunate (and highly disruptive) but nobody really controls the weather....

Understand the annoyance and completely on the money to suggest 1000+ passengers badly affected, but from media reports the gent on board QF9 was seriously misbehaving. It isn't normal behaviour to be in a loo for an hour, emerge and start shouting at other passengers.

On a train this could be tolerated: kick him off at the next station with/without police assistance. On an aircraft with 14 plus hours still to go, the only sane options are to restrain the passenger and carry on (impossible for other passengers and unsafe if he's still shouting inanities), divert to an onward airport (not practical due to distance and lack of facilities) or divert back to PER (the course adopted).

A problem for an airline in operating such a nonstop (PER - LHR - PER) without other identical aircraft running other flights (QF1/QF2 are A388s, not B789s) is that any major delay is going to immediately result in other flights badly delayed (as we're seeing with QF10D winging its way down to PER) or cancellations (as with QF10 PER - MEL today, and QF95 MEL - LAX tonight, the latter meaning AFFer Silvia has had to be downgraded to whY on this morning's QF93).

If passengers don't favour this operating model (I don't), then travel on other airlines such as SQ or numerous others that (while imperfect) don't typically operate this 'lone' sort of long distance flight on Australian international routes.

One AFFer (Himeno?) claimed there'd not be any problems with the QF9/10/95/96 rotations. What's occurring today shows that's untrue. (Apologies to the usually accurate and informative Himeno if it was not her).

 

[Himeno]

One AFFer (Himeno?) claimed there'd not be any problems with the QF9/10/95/96 rotations. What's occurring today shows that's untrue. (Apologies to the usually accurate and informative Himeno if it was not her).

The only thing I've said about the 787s and common problems is that the later 787 LAX flight would make it easier and less disruptive to deal with delays related to the JFK tag.

 

[Melburnian1]

On Monday 10 September, QF10 departed SYD 48 late at 1038 hours but BKK arrival is predicted only 15 late at 1655.

QF15 departed BNE 24 minutes behind the timetable, at 1034. LAX same day arrival should be 0633, 33 late.

 

[Melburnian1]

Although the Sunday 9 September QF11 only arrived JFK 11 late at 1651, the returning transcontinental QF12 was off blocks 51 late at 1901 hours, so expected LAX arrival is 2145, 45 late. This is likely to delay the different aircraft on QF12 to SYD, and also QF16 to BNE.

 

[Melburnian1]

A388 VH-OQL took off from DFW on QF8, the 2150 hours to SYD on Sunday 9 September at 2250 hours.

The QF website claims it will arrive on Tuesday 11 September at 1610, 605 minutes late but this seems to be a mistake as tracking websites do not suggest that this flight has had to divert or return to its origin. Unusual, because if anything the QF website is often slow to incorporate delays (it usually updates flights once they are at cruising altitude) and sometimes underestimates delays.

 

[Melburnian1]

Tuesday 11 September saw QF93, the 0900 hours MEL - LAX A388 depart 15 minutes late, but arrival is predicted as half an hour late at 0655 hours same day.

Similarly, although in a polar opposite direction, the B744 on QF63 from SYD to JNB pushed back 10 late at 1105 but arrival is estimated at 1735, 35 late.

After its huge delay to and from LHR as QF9D/QF10D due to the (serious) 'antics' of a passenger, B789 VH-ZNC operated as QF6001 (emptry, or 'ferry' flight by the looks of it), taking off from PER at 0047 hours on Tuesday 11. MEL arrival was at 0542 hours.

 

[Himeno]

822 (MEL-CBR) was delayed last night. Aircraft arrived late from ADL, then they had to replace a fluro tube above the door before they could depart.

 

[Melburnian1]

On the morning of Wednesday 12 September 2018, QF23, the 0950 hours SYD - BKK departed 14 late but arrival is delayed until a projected half an hour behind schedule at 1710.

QF7 departed SYD 31 late at 1306 today for DFW where a 1333 hours arrival is suggested, 33 late.

Although the B789 on QF15 (1010 hours BNE - LAX) is only 15 minutes late today (and QF11/QF93 ex SYD and MEL are not significantly late), QF11 ex LAX for JFK is not expected to depart until 0920 hours, an hour tardy.

 

[Melburnian1]

Later on 12 September, QF2 departed SIN 42 minutes behind schedule at 2012, so SYD arrival on Thursday 13 is an expected 0540 hours, 30 late.

 

[Mistress]

Qf7 cancelled 13 sept. Cries!!! I’m rerouting from bne to lax to dfw. 2 hrs late from qf7. But at least getting there today!

 

[Melburnian1]

Thursday 13 September sees QF2180, the 0725 hours SYD - MRZ (Q300 VH-SBV) not having taken off until 0819, so arrival should become 0942, 42 late.

 

[docjames]

Thursday 13 November sees QF2180, the 0725 hours SYD - MRZ (Q300 VH-SBV) not having taken off until 0819, so arrival should become 0942, 42 late.

Melburnian1 you're predicting the future now.....

 

[Melburnian1]

Melburnian1 you're predicting the future now.....

I have sufficient trouble remembering the previous day so Nostradamus ought be the only one making predictions.

On Thursday 13 September 2018 (typed carefully!), QF23 is suddenly showing as delayed by 85 minutes to 1115 in its departure ex SYD, resulting in an anticipated arrival in BKK at 1750, 70 late.

QF24 tonight, the 1810 hours redeye ex BKK will be tardy but impossible to say by how much until 'the 23' is in the air.