Qantas Delays/Cancellations

Re: General Qantas Delays/Cancellations/etc. Discussion

Wouldn't it be more as if you (QF in this case), had made an early payment against the general debits on the cc?
 
Re: General Qantas Delays/Cancellations/etc. Discussion

QF10 from LHR to MEL did not arrive until 2202 tonight, 67 minutes late, so QF9 returning back to DXB and LHR is expected to be an hour late away this evening.

B744 flight QF18 departed LAX on Monday morning at 0140, 105 minuts late so is forecast to arrive SYD on Tuesday 14 April 2015 at 0910 instead of 0740.
 
Re: General Qantas Delays/Cancellations/etc. Discussion

Although not nearly as bad as in my 16 December 2014 post 831 in this thread, this morning the QF B717 flights between HBA - MEL - HBA have become progressively later.

QF1500 departed HBA, no doubt with cooperative passengers, five minutes early at 0555. It did not arrive MEL until 0726, 11 minutes late. QF1501 then departed MEL 18 minutes late at 0808 and arrived HBA 14 late at 0924. In turn, QF1502 departed HBA 22 late at 1007 and is forecast to arrive MEL 28 minutes late at 1128, meaning that the QF website's prediction of an 1150 departure (the timetable is 1140) is impossible.

AFFer Boris spatsky's suggestion about the 'single airframe' in use all day has naturally proven to be correct. Today it is VH-YQT. Unfortunately the delays almost guarantee that the rest of the day's B717 MEL - HBA - MEL rotations will be behind time, annoying passengers once again. Not all delays are QF's fault: if the plane departs HBA bright and early (ahead of time) as it did this morning but cannot promptly land in MEL due to being in a holding pattern, that's not something the airline can control, but the seven minutes overtime in MEL compared to the schedule (0726 to 0808 instead of 0715 to 0750) is the airline's doing.

If I was QF I'd be changing these clearly unrealistic timetables quickly and not waiting months to do so, although in fairness, crew rosters, connections afforded by the current theoretical times and therefore already booked by passengers and other matters may make immediate changes difficult.

It would be interesting to know how many passengers connecting from HBA in MEL to a wide range of other QF destinations such as ADL, PER, BNE and so on have missed any relatively tight connections due to the incredibly unreliable performance of the B717s at least so far as timekeeping goes.

UPDATE: There was an aircraft change today as VH-YQT toddled off to CBR midway through the day. It made no difference: VH-YQV is now about to land in HBA at 1719 (due 1640) so is almost 40 minutes late despite picking up time on flight QF1505. Overtime on the ground negates any schedule gains.
 
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Re: General Qantas Delays/Cancellations/etc. Discussion

Just had a message from QF Customer Care that they are paying out the compensation as per their conditions of carriage. €600 converted into AUD and going onto my credit card.
Pretty happy with that outcome and also happy with the speed that it was dealt with :)

Didn't get anything for my serious cancellation/disruption in 2013. Has anyone used one of the law firms that specialise in EU261 complaints for a fixed-fee/percentage?

Limitation of actions is 3yrs for 261.
 
Re: General Qantas Delays/Cancellations/etc. Discussion

My compensation went into my Amex Ultimate card so I am using this card to pay for as much as I can to run down the compensation for an A380 changing to a 747 two class. I negotiated the credit 12 hours before we flew and Qantas were reasonably quick in settling once we had returned to Sydney.
 
Re: General Qantas Delays/Cancellations/etc. Discussion

Didn't get anything for my serious cancellation/disruption in 2013. Has anyone used one of the law firms that specialise in EU261 complaints for a fixed-fee/percentage?

Limitation of actions is 3yrs for 261.

I used euclaim with success last year.
 
Re: General Qantas Delays/Cancellations/etc. Discussion

QF35 from MEL to SIN today (VH-QPF) departed MEL 96 minutes late at 1321 this afternoon and is forecast to arrive SIN at 1910. QF36 is due out of SIN tonight for the return working at 1955, while QF52 for BNE is meant to depart SIN at 2050. QF51 from BNE to SIN is running early with a sugegsted SIn arrival time 25 minutes ahead at 1810.

Neither of these evening return flights back to Oz tonight are shown yet as late on the QF website, so (assuming that QF35 normally forms QF36 back to MEL) is it possible that QF is doing an aircraft swap between flights 36 and 52 to ensure that both have the best chance of departing on time this evening ex SIN?
 
Re: General Qantas Delays/Cancellations/etc. Discussion

Just had a message from QF Customer Care that they are paying out the compensation as per their conditions of carriage. €600 converted into AUD and going onto my credit card.
Pretty happy with that outcome and also happy with the speed that it was dealt with :)

Hi Princess Fiona, My daughter also submitted the web form linked to from the Customer Care email but heard nothing back. I submitted another query on her behalf this week and she got a message saying they aim to respond in the next 15 business days :(. She is travelling back to London next week so I would like to get it sorted while she is here. Can I ask you what additional information you needed to provide, please PM me with the details if you prefer.

Maybe I will need to put in a call to Red Roo.

Thanks
Dalek
 
Re: General Qantas Delays/Cancellations/etc. Discussion

QF35 from MEL to SIN today (VH-QPF) departed MEL 96 minutes late at 1321 this afternoon and is forecast to arrive SIN at 1910. QF36 is due out of SIN tonight for the return working at 1955, while QF52 for BNE is meant to depart SIN at 2050. QF51 from BNE to SIN is running early with a sugegsted SIn arrival time 25 minutes ahead at 1810.

Neither of these evening return flights back to Oz tonight are shown yet as late on the QF website, so (assuming that QF35 normally forms QF36 back to MEL) is it possible that QF is doing an aircraft swap between flights 36 and 52 to ensure that both have the best chance of departing on time this evening ex SIN?
I'm pretty sure the arriving QF35 never forms QF36 and so on. When there used to be a longer time frame between flights (5 hours or so) I used to do a same day return. It was never on the same incoming aircraft.
 
Re: General Qantas Delays/Cancellations/etc. Discussion

Once again the B717 flights into and out of HBA are proving problematic to say the least.

QF1500's aircraft must have failed in HBA this morning as that 0600 hours flight to MEL has been delayed until an expected 1230.

QF1502, the 0945 ex HBA was 38 minutes late arriving in MEL at 1138 so QF must have found a spare aircraft somewhere as often these two morning flights are (as Boris spatsky said) 'the same airframe.'

These continual delays to a secondary, though State capital, route must be very embarrassing for QF as parliamentarians, senior captains of industry who travel by commercial flights and not their own private jets and senior public servants would constantly patronise QF out of HBA, with MEL being a busier route than HBA - SYD or HBA to any other state capital. Many of these individuals would prefer not to patronise JQ ('we don't travel with plebs! being the unspoken attitude) so it is a case of VA or QF only.

There may be performance requirements in what from memory is this Cobham Aviation Services contract with QF. One would have to doubt that timekeeping KPIs are being met although mitigating factors may be present or claimed, as one knowledgeable AFF contributor asserted back a few posts.
 
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General Qantas Delays/Cancellations/etc. Discussion

I must have had a blessed run with 717s out of HBA. Can't recall a serious one; not uncommon 10-20 mins and a few 30 mins or so, but as I'm nearly always connecting onto a QF flight, there hasn't been a problem ( crosses fingers and toes)

Just adding. Yes, the pollies etc here are somewhat vocal about their Qantas service! It was mostly thanks to them that we didn't get entirely Death-starred.
 
Re: General Qantas Delays/Cancellations/etc. Discussion

Putting things into perspective, RooFlyer, there were a couple of days this week when practically every QF flight on the HBA - MEL - HBA route ran to timetable or very close to it.

Nonetheless the delays have been sufficiently prevalent to register concern at QF's Mascot headquarters, but true, it is not every day.

B717 VH-YQS on flight QF6200 is nearing MEL ex SYD on what looks suspiciously like a positioning run ('ferry') due to the apparent failure of another B717 in HBA this morning.
 
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Re: General Qantas Delays/Cancellations/etc. Discussion

Reports on pprune that QF may have an A380 out for a month or longer, after something went wrong during some work on the horizontal stab
QF A380 off jacks? - PPRuNe Forums

Obviously not good timing given the recent delays in and out of LHR and that memo.
 
Re: General Qantas Delays/Cancellations/etc. Discussion

moa999, thank you for the pointer. The incident has already been referred to on AFF and in the 'Sydney Morning Herald' and 'The Age' (the latter in the article about the poor punctuality of QF into LHR), but the detail that is alleged in the online forum to which you linked and the claimed out of service period is new. If little or nothing goes wrong with the other 11 A388s, QF will be fine, but that's not a given. Otherwise a spare B747 (if there is one on a particular day) may have to be subbed, the latter not ideal due to different capacity, class and seat configuration.
 
Re: General Qantas Delays/Cancellations/etc. Discussion

QF440 is delayed now due to issues disembarking 2 wheelchair passengers. Suggesting it will be at least 3.00 pm before departure but I get the feeling that may be a bit optomistic
 
Re: General Qantas Delays/Cancellations/etc. Discussion

Boarding now so we may take off by 3.20
 
Re: General Qantas Delays/Cancellations/etc. Discussion

QF10 only departed LHR 17 minutes late at 1347 on Saturday 18 April 2015 (often it's bang on time) but arrived DXB 43 late. departing there 37 minutes behind time and arriving MEL 58 minutes late at 2153. The QF website suggests QF9 will depart MEL at 2340: again, this is a little optimistic - 2355 is more likely - an hour late. This makes it hard to arrive DXB or LHR on time, although some flights have on occasion picked up 75 minutes en route to LHR including a reduction in the time on the ground at DXB.

You have to feel for the QF manager liaising with LHR management and trying to explain why the timekeeping of the A380s into the world's second busiest airport has deteriorated. However, while LHR managers would be unlikely to admit it, Australians might regard that airport and QF as having a symbiotic relationship due to Australia being settled by the British, not to mention the continuing high number of UK residents who visit each year or to a lesser extent permanently migrate to our shores. QF is symbolic of that in a way that EK, EY, QR, SQ, MH and so on are not.
 
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Re: General Qantas Delays/Cancellations/etc. Discussion

Sydney's wild weather has continued to necessitate cancellations this afternoon.

For instance, QF450, the 1630 hours from MEL to SYD and QF496, the 1745 are both not running.

In the other direction down to MEL, QF451 (the 1715 hours) and QF463 (the 1830) are among those cancelled this afternoon. It is a Tuesday, so it may be a little easier to combine passengers loadings on a flight or two.

A minority of QF flights are delayed as much as 45 minutes but as one might expect, the delays are not as bad as was the case this morning.

I have not seen any reports of damaged planes at SYD.
 
Re: General Qantas Delays/Cancellations/etc. Discussion

With the third day of flooding in NSW and heavy rain in SYD including at the airport, the delays continue.

QF23 to BKK departed SYD three and a half hours late at 1319, meaning that QF24 tonight back from BKK will be delayed.

QF11, the 0950 hours from SYD to LAX did not depart until 1302 this afternoon. QF127 to HKG was off blocks exactly two hours late at 1205. QF81, the 1020 to SIN did not depart until 1258. QF19, the 1210 from SYD to MNL departed not long ago at 1450. QF145 from SYD to AKL departed at 1227 in lieu of the normal 1010. The normally reliable QF27 to SCL departed 106 minutes late at 1311. Another flight that is normally punctual, QF41 to CGK also departed not long ago at 1458, 68 minutes late. QF7 to DFW was 77 minutes late in departing at 1417. Some of these planes will form late departures from foreign cities tonight, so in turn there may be delayed departures tomorrow morning depending on allowed turnaround times that greatly vary between routes.

The delays in passengers accessing the airport by road due to flooding or heavy rain would not help as some would be unable to arrive at the airport three hours prior as many normally like to, meaning pressure on check in staff.

While QF has a larger fleet than any other domestic airline, it seems to be coping less well than VA is today, which during such times is not always the case. For instance the A330 (VH-EBS) on QF429, the 1130 from SYD to MEL departed more than two hours late at 1344 and is due in MEL 135 minutes late at 1520. The normally preceding QF427 (1100 ex SYD) and the 1300 hours timetabled departure, QF435 were both cancelled while QF437, the 1330 ex SYD was expected to depart at 1420 but is not yet shown as having done so.

In the other direction ex MEL, QF446 and QF448 (the 1600 and 1645 scheduled departures to SYD) have both been cancelled while QF438, the 1400 hours departure is delayed until a forecast 1550.

These at times long offpeak gaps between flights must prove hard for QF because even though it's a Wednesday and not a busier say Friday afternoon, there must be a shortage of seats unless some of these cancelled flights were going to be half full or less, which is pretty unlikely on a repeated basis.

A properly built high speed rail network largely on concrete piers and hence elevated outside of SYD and MEL would be unlikely to suffer these sorts of delays in such weather conditions. Unfortunately in 2015 we lack the spirit of innovation that characterised Australia's construction of the Snowy Mountains hydroelectric scheme, so high speed rail built by people such as the Japanese who know what they are doing has not become a reality. QF and other airlines cannot control the weather, but sadly the airlines are not as reliable in harsh weather conditions as would be well built high speed rail.
 
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Re: General Qantas Delays/Cancellations/etc. Discussion

With the third day of flooding in NSW and heavy rain in SYD including at the airport, the delays continue.

QF23 to BKK departed SYD three and a half hours late at 1319, meaning that QF24 tonight back from BKK will be delayed. <snip>

Currently in QF J Lounge in BKK where they are suggesting a 9pm local time departure for QF24.
 

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