Qantas Delays/Cancellations

[Must...Fly!]

Re: General Qantas Delays/Cancellations/etc. Discussion

I wish I did not have to rely on public transport.

There is this great thing called a taxi which is like your own personal bus, that can go anywhere you like, and you can get one almost whenever you need one, especially during a weekday in the city!

 

[JohnK]

Re: General Qantas Delays/Cancellations/etc. Discussion

There is this great thing called a taxi which is like your own personal bus, that can go anywhere you like, and you can get one almost whenever you need one, especially during a weekday in the city!

I may as well hire a car then for the day as it will cost a lot less than a taxi.

But that is not the point is it? What is the point of trying to push people to use public transport when they cannot run to timetable?

 

[Melburnian1]

Re: General Qantas Delays/Cancellations/etc. Discussion

For some time on the Qantas - flights to Australia, New Zealand, Africa and Asia. Book airfares at qantas.com. website, any known delays to flight departures have been shown in orange. This has been most frequently shown on the MEL - SYD route where ATC may push back (no pun intended) a departure time of say 1800 to 1805 in order for an aircraft to take a new slot.

Tonight, JQ524 (codeshare QF5524) is shown as 'delayed' next to its departure time of 1800, but that remains at a predicted 1800. It is the arrival time in SYD that has been altered from the timetabled 1925 to nine minutes later at 1934. Presumably ATC's software such as MAESTRO can predict two hours in advance when a landing slot may be available, though this strikes me as difficult given that a lot of Australian flights are 70 to 90 minutes in duration (including taxiing time at both ends) with the software having no control over unforseen departure delays such as a passenger FTB with luggage in the hold that has to be removed, meaning a delayed departure from SYD or another flight bound for SYD.

 

[mannej]

Re: General Qantas Delays/Cancellations/etc. Discussion

And your point?

 

[JohnK]

Re: General Qantas Delays/Cancellations/etc. Discussion

And your point?

They are fascinated with the mechanics behind delays.

Quite harmless. Much better than the election thread. As I get told over there you do not have to follow the thread if you do not like it.

 

[blackcat20]

Re: General Qantas Delays/Cancellations/etc. Discussion

Getting in early; qf9 was delayed out of dxb last night. Not QFs fault, computers went down and we were manually boarded and counted once on board. An extra hour that would have been better spent in the lounge but thems the breaks.

 

[Melburnian1]

Re: General Qantas Delays/Cancellations/etc. Discussion

blackcat20, I have always found that when airlines manually count a large number of passengers, there's a very good chance that the staff have to do it a second time as they can be 'out' by one or two.

It may come down to pushing the counter that they use a bit harder than they should and hence recording 'two' when it should have been 'one.' So it's pleasing that it may not have happened with you.

 

[Melburnian1]

Re: General Qantas Delays/Cancellations/etc. Discussion

QF9 ex MEL today (normally for DXB and LHR) (Sunday 15 September 2013) does not appear to have operated. Was it operating as a private charter, or was an A380 unavailable with no possible substitution by a B744, did an aircraft become unservicable or did QF simpy decide not to run it today?

 

[markis10]

Re: General Qantas Delays/Cancellations/etc. Discussion

QF9 ex MEL today (normally for DXB and LHR) (Sunday 15 September 2013) does not appear to have operated. Was it operating as a private charter, or was an A380 unavailable with no possible substitution by a B744, did an aircraft become unservicable or did QF simpy decide not to run it today?

As per the ask the pilot thread, its a charter, some one you posted about recently but strangely in the other direction LOL.

15/09 QF6051 DUBAI
LONDON 19:00 19:00 9

 

[Melburnian1]

Re: General Qantas Delays/Cancellations/etc. Discussion

As per the ask the pilot thread, its a charter, some one you posted about recently but strangely in the other direction LOL.

15/09 QF6051 DUBAI
LONDON 19:00 19:00 9

I suppose that is more profitable than operating a chartered jet plus the regularly timetabled QF9, as if it was an additional flight, it would have to return back to Oz with the crew deadheading. Now that QF can relatively easily put passengers offering onto EK flights on the same day, there must not be the same sort of pressure to ensure that a flight on this route operates 365 days a year if an occasional charter is negotiated.

It would be interesting to know what the fare per head return using a charter would be. Presumably cheaper than purchasing individual tickets.

 

[russ]

Re: General Qantas Delays/Cancellations/etc. Discussion

Baggage drop at SYD T3 is not working.

Melburnian1, why didn't you inform me about this?

 

[Melburnian1]

Re: General Qantas Delays/Cancellations/etc. Discussion

Apologies russ - as a unionist, I'd have to charge 2.5 times the usual hourly fee of nil for that. Sunday slackness.

 

[JohnK]

Re: General Qantas Delays/Cancellations/etc. Discussion

Baggage drop at SYD T3 is not working.

Don't be nasty russ!

Ans no desktops in MEL VA lounge.

 

[nlagalle]

Re: General Qantas Delays/Cancellations/etc. Discussion

I suppose that is more profitable than operating a chartered jet plus the regularly timetabled QF9, as if it was an additional flight, it would have to return back to Oz with the crew deadheading. Now that QF can relatively easily put passengers offering onto EK flights on the same day, there must not be the same sort of pressure to ensure that a flight on this route operates 365 days a year if an occasional charter is negotiated.

It would be interesting to know what the fare per head return using a charter would be. Presumably cheaper than purchasing individual tickets.

I believe it has chartered the flight before the EK deal so I doubt that is any factor.

 

[AirKat]

Re: General Qantas Delays/Cancellations/etc. Discussion

I've been at Ayers Rock last week for a conference. All attendees were due to fly out on Saturday morning, until QF delayed our Ayers Rock - Alice Springs flight by 4 hours, meaning we would all miss our connections home. Solution was to put us all up in Alice Springs over night and then take afternoon connections on Sunday. Getting home 24 hours late from a domestic conference is not really ideal. It was not great news, nor easy to tell spouses at home, that at 9am on Saturday morning, we would not be home until late Sunday.

It cost $900 to get home via Sydney with Virgin and then QF. And we were home 5 hours later than planned last night into Melbourne.

QF have said they'll refund the fare. Is it reasonable to also request compensation?

(I should mention I do realise how remote Ayers Rock is - however it also brought into frame the importance of airline reliability)

 

[Must...Fly!]

Re: General Qantas Delays/Cancellations/etc. Discussion

QF have said they'll refund the fare. Is it reasonable to also request compensation?

I would not have thought so at all.

You were offered a solution that met their obligations as a carrier. That you chose to spend $500 is your choice, Qantas cannot be held liable for that...

 

[m535607]

Re: General Qantas Delays/Cancellations/etc. Discussion

QF 127 SYD- HKG departed 2 hours late according to SYD airport website which means I would have missed my onward connection if I was on that flight. I will be on that flight next month.
QF128 arrived this morning on time but QF12 arrived 3 hours late from LAX but it does not depart for LAX until later in the day after QF127 so not sure why QF127 was delayed and may not have been related to QF12 arr late. If anyone knows the reason could you please let me know

 

[russ]

Re: General Qantas Delays/Cancellations/etc. Discussion

Sources tell me that there was a catering delay: they were waiting for butter.

 

[straitman]

Re: General Qantas Delays/Cancellations/etc. Discussion

Ans no desktops in MEL VA lounge.

Desktops are to the right of the counter after you walk in the door.

 

[MEL_Traveller]

Re: General Qantas Delays/Cancellations/etc. Discussion

I've been at Ayers Rock last week for a conference. All attendees were due to fly out on Saturday morning, until QF delayed our Ayers Rock - Alice Springs flight by 4 hours, meaning we would all miss our connections home. Solution was to put us all up in Alice Springs over night and then take afternoon connections on Sunday. Getting home 24 hours late from a domestic conference is not really ideal. It was not great news, nor easy to tell spouses at home, that at 9am on Saturday morning, we would not be home until late Sunday.

It cost $900 to get home via Sydney with Virgin and then QF. And we were home 5 hours later than planned last night into Melbourne.

QF have said they'll refund the fare. Is it reasonable to also request compensation?

(I should mention I do realise how remote Ayers Rock is - however it also brought into frame the importance of airline reliability)

I would not have thought so at all.

You were offered a solution that met their obligations as a carrier. That you chose to spend $500 is your choice, Qantas cannot be held liable for that...

i think this depends on the reason for the 4 hour delay. if it was outside QFs control, then they may have acted reasonably.

if it was a matter entirely within QFs control, then I would be placing little weight on their customer charter.

if you were to believe that in reality qantas could cancel any flight, at any time, with no recourse, then the contract would almost certainly fail.

cases like this are yet another example where we need to start looking at a comprehensive passenger bill of rights (similar to the EU). if the an airline is responsible for a delay through their own actions, then they should have to fit the bill for alternative arrangements.