sap1l
Member
- Joined
- Jan 16, 2023
- Posts
- 238
- Qantas
- Platinum
After a few calls with different agents, this is my best guess to what will happen (and anyone else who's in the same boat):Yep, all my DSCs have been coming through within 48 hours too. I have a feeling Qantas needs to manually credit DSCs for my original routing, but call centre staff insist “your DSCs will come through in 8 weeks”
1. Qantas will not credit the DSCs owed until the 8 week period is up, because as far as they can tell I never boarded the original flight (DSCs only apply if you board the eligible flight).
2. I call Qantas after the 8 week period, and then an agent will see that I am owed extra DSCs.
3. The agent can then manually credit it at that stage.
It seems that agents don't have the ability (or don't want) to see if someone is owed missing DSCs, nor the ability to manually credit DSCs until after the 8 week waiting period is up.
Every agent could see that my flight was changed by Qantas, the booking was eligible for DSCs, and that I did not board my original flight.
One agent even said something along the lines of "yeah you probably won't get the automatic DSCs until you call up after 8 weeks".