Qantas Green frequent flyer tier

[Warragul]

But I think the hotel and wine vouchers for PC/PC+ may have now been pushed back to the next membership year - or is that incorrect?

That was my experience, on my rollover date at end of May.

 

[ole nimeton]

Check again - it may have appeared now.

Thanks - yep, it’s appeared now along with an unexpected but pleasant surprise of status support rollover.

 

[L1925]

Just reading the Green T&C's again and it says the following.

++ Qantas Frequent Flyers who have achieved Green Tier status are eligible to earn their choice of one (1) of three (3) available rewards. The option to select a reward will appear in My Account 21 days after the member has achieved Green Tier. The choice of 10,000 Qantas Points or 50 Status Credits or three tonnes of Carbon offset must be made within 90 days of achieving Green Tier status. Limit of one reward per individual per Membership Year. Once the application is complete there is no change of mind on the chosen reward. If no reward is chosen within the specified timeframe the reward will be forfeited.
Qantas Points: 10,000 Qantas Points will be credited to your account within three days of your completed application for a reward.
Status Credits: 50 Status Credits will be credited to your account within three days of your completed application for a reward. Bonus Status Credits earned from this offer will not contribute towards any Loyalty Bonuses, or any Platinum or Platinum One Bonus Rewards. Status Credits are not transferable and will be governed by the Qantas Frequent Flyer terms and conditions.
Qantas to purchase additional carbon offsets or sustainable aviation fuel on your behalf: Qantas will offset three tonnes of carbon on behalf of the Qantas Frequent Flyer member if this reward is selected. Carbon offset cannot be redeemed for cash, and is non-refundable. The carbon offset will be reflected in your activity statement within one day of your completed application for this reward. This reward is only available for Australian residents only and does not consider any other country, conditions or carbon offsetting criteria

 

[SYD]

Just reading the Green T&C's again and it says the following.

++ Qantas Frequent Flyers who have achieved Green Tier status are eligible to earn their choice of one (1) of three (3) available rewards. The option to select a reward will appear in My Account 21 days after the member has achieved Green Tier. The choice of 10,000 Qantas Points or 50 Status Credits or three tonnes of Carbon offset must be made within 90 days of achieving Green Tier status. Limit of one reward per individual per Membership Year. Once the application is complete there is no change of mind on the chosen reward. If no reward is chosen within the specified timeframe the reward will be forfeited.
Qantas Points: 10,000 Qantas Points will be credited to your account within three days of your completed application for a reward.
Status Credits: 50 Status Credits will be credited to your account within three days of your completed application for a reward. Bonus Status Credits earned from this offer will not contribute towards any Loyalty Bonuses, or any Platinum or Platinum One Bonus Rewards. Status Credits are not transferable and will be governed by the Qantas Frequent Flyer terms and conditions.
Qantas to purchase additional carbon offsets or sustainable aviation fuel on your behalf: Qantas will offset three tonnes of carbon on behalf of the Qantas Frequent Flyer member if this reward is selected. Carbon offset cannot be redeemed for cash, and is non-refundable. The carbon offset will be reflected in your activity statement within one day of your completed application for this reward. This reward is only available for Australian residents only and does not consider any other country, conditions or carbon offsetting criteria

The subtle question at the moment is what happens when / if you “retain” Green Tier (different to “attain”).

 

[L1925]

Will find that out shortly and post up.

I was Green Tier from last year(along with Gold and PC+) and completed the final leaf to "retain" on June 28th so by their T&C's its 21days from that date, the reward option choice should show up.

 

[Townsend]

This seems to have happened to me. Achieved green tier for the second time last membership year - no status credits offered. Just ticked over to my new membership year on 1 July - green tier has reset to zero, still no status credits.
Not sure why I bothered with green tier. Qantas took my points and my money and didn’t provide what was promised.

I am the same. I contacted Qantas after receiving my fifth leaf, and was told I wouldn’t be sent the selection choice until 12 months after the SCs hit my account this year. I had held the choice so that the SCs would show this membership year. Therefore the points I used and the money spent, didn’t provide what I was led to believe either.

 

[SYD]

Will find that out shortly and post up.

I was Green Tier from last year(along with Gold and PC+) and completed the final leaf to "retain" on June 28th so by their T&C's its 21days from that date, the reward option choice should show up.

When does your QFF member year tick over? Expect to be able to select in the new member year - appears to be the current advice,

 

[L1925]

When does your QFF member year tick over? Expect to be able to select in the new member year - appears to be the current advice,

My Expiry is Oct 2023 - Let's see what comes through

 

[Wefo Flyer]

I had the same question about retaining green tier. I already have Green Tier for my current membership year (ends Dec 2023). I got all 5 leaves again to retain/renew Green tier in June 2023, but no confirmation email or otherwise.

I was advised today by QFF service centre phone staff that the choice of reward comes in your new membership year (in my case, Jan 2024). Pretty dissapointing as I could've e used the extra points this year! The Ts&Cs don't seem to indicate this either.

 

[stopthecap]

Im in the same boat, i earnt them last year and rolled over July 1 2023 and have already got all 5 leafs.. Surely i must be getting last years one or this years one to choose my 50 SC?

 

[DeKa]

I am the same. I contacted Qantas after receiving my fifth leaf, and was told I wouldn’t be sent the selection choice until 12 months after the SCs hit my account this year. I had held the choice so that the SCs would show this membership year. Therefore the points I used and the money spent, didn’t provide what I was led to believe either.

Ok that’s different - 12mths from when the SCs hit your account last year. It gives me hope as that is in about 3 weeks for me (and inside my status year). I’ll check back at that time whether I can select and if I can’t I’ll follow up by email to QFF.

 

[Peso]

So just to confirm, you can't do 100SC in a single membership year from two Green Tier rewards redeemed same membership year?

 

[ChrisMars]

So just to confirm, you can't do 100SC in a single membership year from two Green Tier rewards redeemed same membership year?

Not anymore, unless someone finds a way to get Qantas to follow their own published t&cs.

 

[Boeyn]

Hi everyone. I just thought I'd share my success story in getting Qantas to generate my Green Tier rewards offer for the second year of eligibility.

I've been dealing with QFF support for the about six months to try and get the reward, and I've had exactly the same issue as others have - the option to select the award not appearing, and then being told by QFF support that it wouldn't appear until 21 days after the membership year had ended.

I saw a post on Facebook about someone who emailed Olivia Wirth ([email protected]) last week about the same issue. They received a phone call from Qantas a couple of hours later and had the Green Tier reward offered to them very shortly thereafter.

I thought I would try my luck and sent a similar email to Olivia yesterday afternoon explaining the issue and noting that to not receive an offer for an entire membership team seemed contrary to the intended operation of the program/the terms and conditions.

This morning (~4 business hours after sending the email), I received a phone call from somebody in QFF support in response to the email. They confirmed that the option to select a Green Tier reward had been pushed to my account, which I confirmed with them on the phone. A few minutes after selecting 50SC as my chosen reward, they hit my account:



As somebody who has had countless issues with QFF support in the last couple of years, this was a genuinely unexpected but very welcome interaction. Definitely worth a go if anybody else is in the same boat!

 

[LadyC]

As somebody who has had countless issues with QFF support in the last couple of years, this was a genuinely unexpected but very welcome interaction. Definitely worth a go if anybody else is in the same boat!

Win for you but how ridiculous that it took emailing Olivia Wirth to resolve the issue!

 

[levelnine]

There's something just so delightfully hilarious about a corporation run so badly that the most mundane of customer inquiries (ie please follow the T&Cs for a tiny aspect of your loyalty program) seem only capable of rectification by direct intervention from the CEO's Office.

Can you imagine having to email Matt Comyn every time you wanted to make a deposit with Commbank LOL?

 

[SYD]

So I achieved GT for the first time a few months ago. I’d been sitting on 4 leaves since last year waiting until closer to my QFF member year end and that just ticked over. Interestingly my leaves have reset all bar one - the Quiz “Reduce your impact” is still showing completed. Has that been seen before? Anyway, the Quiz came back in the Well-being App months ago for me, so if that leaf drops out I should be ok to get it back.

I fired off the 50 SCs today to kick start the new year and I’m hoping I can now just keep in cycle and get a 50 SC head start each year moving forward.

 

[chrispy3276]

So I achieved GT for the first time a few months ago. I’d been sitting on 4 leaves since last year waiting until my QFF member year end and that just ticked over. Interestingly my leaves have reset all bar one - the Quiz “Reduce your impact” is still showing completed. Has that been seen before? Anyway, the Quiz came back in the Well-being App months ago for me, so if that leaf drops out I should be ok to get it back.

I fired off the 50 SCs today to kick start the new year and I’m hoping I can now just keep in cycle and get a 50 SC head start each year moving forward.

+1 to the Quiz rollover today, and interestingly the quiz appeared as only option in that category (charity donations that were in there a while ago weren't visible).

Also with the choice of reward, which I wasn't sure I was actually going to get (this will technically be my third year of 'Green' as I got it in its initial year mid way through membership year, had the status for all of 2022-23 (but didn't let me choose a reward at any point), and now have it for 2023-24 (with the option appearing to select a reward by 30 November)

 

[33kft]

I am in the same boat as above, but my observation is that after selecting my 50SC reward, it appeared instantaneously in my activity. After I clicked the submit button, I already had 50SCs for the status year.

PC+ rollover however has yet to appear.

 

[SYD]

I am in the same boat as above, but my observation is that after selecting my 50SC reward, it appeared instantaneously in my activity. After I clicked the submit button, I already had 50SCs for the status year.

PC+ rollover however has yet to appear.

Yep, my 50 showed immediately in the “activity” and shortly thereafter in my SC balance.

PC+ rollover seems to be a bit more random by several accounts.